Retail TouchPoints

APRIL 14, 2021

Christian Selchau-Hansen, CEO and Co-Founder at Formation.ai, works with leading retailers and large brands like United Airlines and Starbucks by implementing individualized and automated customer loyalty offers. . RTP: How have consumers’ expectations of offers and rewards changed from pre-pandemic to now?

Customer Loyalty 165

Customer Loyalty Customer Channel Consumer 165

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer. This is especially helpful to mitigate excess inventory and stockpiles of items customers aren’t purchasing.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

NOVEMBER 17, 2023

Subsequently, when a customer order is out of stock or delayed, omnichannel retailers are offering product substitution , which refers to suggesting a similar alternative when the specific products customers originally ordered are unavailable. Using substitution tactics, retailers can recalibrate inventory levels.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Ecommerce Platforms

JUNE 10, 2019

Consider ShipBob, a fulfillment company that helps you streamline e-commerce shipping, from inventory storage and distribution to fast delivery and returns. With the saturation of e-commerce retailers, shipping speed and cost are often major factors for customers when making a purchasing decision. Still not convinced? What is ShipBob?

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

ESW

MARCH 5, 2024

It gives customers the visibility they expect into inventory, flexible order options and uniform pricing regardless of where they shop. With the rise of data analytics and advanced technology, logistics is no longer the backroom, spreadsheet-only operation that it once was. “Consumer demand is clearly high—and continuing to grow.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

OCTOBER 5, 2021

So how can brands give customers support in a way that fulfills their need for instant gratification, and also feels personal and tailored to them? With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue.

Omnichannel 287

Omnichannel Customer Loyalty B2C B2B 287

Retail TouchPoints

MARCH 25, 2021

Returns technology provider Optoro aims to help retailers make returns easier for customers, more profitable for the company and better for the planet with its Complete Returns Solution. solution to maximize recovery from excess and returned goods with its SmartDisposition technology,? Additionally,? ?retailers

Customer Loyalty 290

Customer Loyalty Retail Technology Improvements 290

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty. TLDR: In a rapidly evolving marketplace, stagnation is not an option.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

SEPTEMBER 11, 2020

However, in the case of delayed shipments or other potential issues that are out of your control, having a reliable support solution in place to appease customers is vital to maintaining a positive reputation. Store Fulfillment Is A Lifeline. This control ideally positions brands to encourage long-lasting customer loyalty.

eCommerce 241

eCommerce Operations Fulfillment Customer Loyalty 241

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

AUGUST 26, 2020

The price war “quick-fix,” however, is just one solution, and can have adverse long-term effects on profitability, price erosion and customer loyalty. Ultimately, altering prices may lead to confusion around quality and product performance, therefore threatening customer loyalty and dismantling product demand.

eCommerce 299

eCommerce Customer Loyalty PPC Social Media 299

Retail TouchPoints

SEPTEMBER 29, 2022

But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. To help accomplish this, retailers are adopting circular business models and innovative technologies. There’s Also Legislation to Consider. Sustainable packaging.

Retail 362

Retail Fashion Supplies Apparel 362

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences.

Travel 243

Travel Clothing Technology Customer Loyalty 243

Retail TouchPoints

FEBRUARY 9, 2021

. “One of our strategies for competing in today’s crowded ecommerce market is to create a seamless, engaging customer experience across web, mobile and other channels that increases customer loyalty,” said Daniel Frattaroli, Director of Ecommerce at GNC in a statement.

eCommerce 248

eCommerce Beauty and Health Customer Loyalty Customer Experience 248

Retail TouchPoints

MARCH 14, 2023

One solution to this challenge is utilizing technology to get products back on the shelf before markdowns become necessary, according to Kieboom. That’s another piece that is impacting consumers who are price-conscious — when items are on sale, they may buy that when they [otherwise] may have bought something on full price.”

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

Retail TouchPoints

JUNE 10, 2021

These appointments “reflect the refreshed Board’s focus on building a technology company and investing in growth,” GameStop said in a statement. Recupero, a technology industry finance executive, spent more than 17 years at Amazon supporting growth across global geographies and product categories.

eCommerce 165

eCommerce Customer Loyalty Games Fulfillment 165

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Kibo

JULY 17, 2020

Since March, stores have had to close, limit customers, and scale back hours to adhere to COVID-19 regulations. At the same time, customers have sheltered in place, and have been eager to adopt safe shopping habits. The system’s automated alerts can notify associates them where and when customers will arrive at your store.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Smile.io

MARCH 8, 2024

Each one of those users is a potential customer.    Another important factor is technology. Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. Loyalty & Reward Program Insights from Smile.io With smartphone subscriptions reaching 6.4

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

RetailMinded

MARCH 10, 2022

Brand health includes customer loyalty, the consumer experience journey and customer connectivity. It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey.

POS 98

POS eCommerce Payment Services Fulfillment 98

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. These breakthrough technologies have the potential to reshape both consumer and business transactions.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

ChannelAdvisor

JANUARY 25, 2019

2018 was a big year for e-commerce, with new technologies, features and trends taking center stage. This year, customer expectations of the online shopping experience will only get higher. One essential part of meeting customer expectations is top-notch delivery service. Conclusion.

Order Fulfillment 49

Order Fulfillment Fulfillment Blog eCommerce 49

Retail TouchPoints

FEBRUARY 5, 2021

As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 260

POS Merchant Services Supplies Improvements 260

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Algopix

DECEMBER 26, 2023

Adherence to Amazon’s Standards: Beyond avoiding fines and penalties, strict adherence to Amazon’s fulfillment policies acts as a foundational pillar for building and sustaining a positive seller reputation, crucial for long-term success and trust-building.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Retail TouchPoints

AUGUST 10, 2020

And as one of the final touch points a brand has with a consumer, having a designated role to focus on the supply chain is critical in helping your business keep up with the ever-evolving customer experience, which requires businesses to rapidly adopt new technologies, manage visibility and prioritize returns. Embracing Technology.

Supplies 191

Supplies eCommerce Merchant Services Retail 191

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. Take a look at the key omnichannel strategies your brand should implement to strengthen client relationships, boost customer loyalty, and increase revenue.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

BigCommerce

JUNE 1, 2017

Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

lateshipment

AUGUST 1, 2022

While automation won’t necessarily resolve these issues, it can help scale ordering processes to provide efficient fulfillment services and eliminate delayed or partially fulfilled orders. For example, automation can help logistics and fulfillment centers communicate with each other to locate alternative products and routes for orders.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. It’s important to make sure that this process is seamless and efficient to avoid customer frustration.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

GetElastic

MAY 18, 2022

To guide brands, Gartner has created a strategic roadmap to support companies in making the right strategic decisions and technology investments to increase brand adoption, revenue, and future-proof their digital commerce vision. Doing this will drive customer loyalty and in turn increase geo-expansion and revenue.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

ChannelAdvisor

APRIL 7, 2019

This means enabling both order fulfillment and returns through various locations and methods, such as in your own or affiliate brick-and-mortar retail stores, as well as through digital stores. When executed effectively, this positive experience builds customer loyalty and leads to repeat purchases. Optimize operations.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85