GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. But HOW do ecommerce businesses collect it?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Which brings us to our next point ….

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

lateshipment

MAY 28, 2020

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). Customer Acquisition Cost (CAC): Are You Spending Too Much on Acquiring Customers?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

lateshipment

MARCH 15, 2021

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying with you! And if you are planning to just replace one customer with another, you are in for a shock! How to Calculate Customer Lifetime Value (CLV).

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

lateshipment

JULY 17, 2020

How to Hack Your Re-targeting Efforts. Running re-targeting ads on social media could do the trick, but if you want to kick things up a notch, here are some techniques and tips to keep in mind. . Why focus on customer retention , and not just increasing the number of new visitors? So, first things first.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Retail TouchPoints

JANUARY 18, 2022

For long-term engagement post-holidays, you can encourage shoppers to share their favorite holiday purchases on social media for the chance to get money back in the form of a rebate. Offer personalized benefits that evolve with customer needs. It’s no longer just a nice-to-have — it’s an expectation for consumers.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Then there’s customer retention. Use Social Media.

PPC 195

PPC Customer Retention Social Media Recommendation 195

Kissmetrics

JULY 31, 2021

Let me take you through exactly how it’s done. How to Create a Conversion Funnel. You’re trying to generate some buzz and encourage prospects to learn more about your company and how your products can help them. How do your products solve the problems they have? How are they reeling in potential customers?

Download 361

Download Social Media Subscription Customer 361

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

365 Retail

AUGUST 5, 2022

Engage On Social Media. Social media has become a powerful tool for businesses. Many businesses utilise social media to help them create a positive online reputation for the company. Companies should engage as much as possible with customers on social media.

Customer Loyalty 111

Customer Loyalty Improvements Customer Social Media 111

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Kissmetrics

MARCH 16, 2021

Great customer service starts with an in-depth knowledge of your customers’ wants and needs. To deliver a truly exciting experience that will improve your customer retention , you need to anticipate customer questions and include that information in your tourist ads. Anticipate Their Questions.

Travel 257

Travel Magazine Customer Retention Marketing 257

Retail TouchPoints

DECEMBER 20, 2021

Retail TouchPoints (RTP): What role does social media play in Nu Skin’s growth marketing toolkit? The entire journey, from product discovery through to purchasing, relies on word-of-mouth recommendations, so social media is a powerful tool for amplifying the reach of our hundreds of thousands of affiliates around the world.

Social Media 264

Social Media Customer Retention Technology B2C 264

Ecommerce Platforms

JUNE 20, 2022

So in this article, we'll cover how to start a subscription business, with thoughts on why subscription businesses are so popular, the different types of subscription business models, along with best practices to get you started. How to Start a Subscription Business with a Platform and App. Table of contents. Greater Cashflow.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

Kissmetrics

MAY 4, 2021

In this article, we’ll go over how I became one and how to become an influencer in your own field. What’s more: research shows they generate double the sales of paid ads and with a 37% higher customer retention rate. Everyone wants to sit at home on their couch and connect with influencers on social media.

Social Media 334

Social Media Blog Channel Events 334

Kissmetrics

OCTOBER 21, 2021

A SMART goal might look like this: “Increase the number of MQL’s in our funnel by 8 percent by the end of Q3 via a targeted social media campaign.”. This list is a healthy mix of short-term and long-term KPIs, which is crucial to agile marketing. You don’t need to include all of them in your quarterly business review.

Customer Retention 283

Customer Retention Marketing Social Media Recommendation 283

lateshipment

OCTOBER 2, 2023

And providing a voice to the customer can go a long way. Customer retention activities Customer retention activities could be a number of activities with which you can stay in constant touch with your customers and build a relationship with them. Brands can leverage personalization to achieve this.

Marketing 130

Marketing Customer Retention Channel Social Media 130

Kissmetrics

JUNE 29, 2021

Without a customer, you don’t have a business. Without consistent customers , you don’t have a stable business. A little caveat here is businesses should also focus on customer retention , which is different from an acquisition. All of these are steps in the overall customer acquisition funnel. Social Media.

Customer 276

Customer Social Media Customer Retention eCommerce 276

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Social media engagement. Engage with customers on social media .

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

GetElastic

DECEMBER 25, 2019

Retention Marketing Strategy. If you’re thinking “Hey, it seems challenging to create a retention marketing strategy. I have no idea how to get started”. How to Enable Your Retention Marketing Strategy. To develop a customer retention strategy, you first have to understand your potential customers.

Customer Retention 124

Customer Retention Marketing Shipping Costs Clothing 124

Retail TouchPoints

JANUARY 31, 2024

In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email. Between best-in-class customer service at its cafes in Atlanta and Savannah, Ga.,

Marketing 264

Marketing Customer Retention Shopify Social Media 264

Smile.io

APRIL 2, 2020

You have to treat them as one in the same in order to maximize the value of having loyalty to increase customer retention. By sharing pages and launchers where customers can easily discover and engage with your rewards on your website, you’re fostering a relationship with each customer, and they will become your loyal brand advocates.

Customer Retention 54

Customer Retention Customer Social Media Information 54

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. When products are offered on different social media channels and websites, retailers need to leverage the right technology to help. Factors to focus on.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Smile.io

APRIL 2, 2020

You have to treat them as one in the same in order to maximize the value of having loyalty to increase customer retention. By sharing pages and launchers where customers can easily discover and engage with your rewards on your website, you’re fostering a relationship with each customer, and they will become your loyal brand advocates.

Customer Retention 54

Customer Retention Customer Social Media Information 54

Kissmetrics

SEPTEMBER 8, 2020

Do you know how to choose the right agency? If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. Google declined to clarify what changed, when it happened, or how to adjust.

SEO 271

SEO Multi-channel Mobile B2B 271

Korona

JULY 12, 2022

Think about utilizing several strategies and tactics including consistent original branding, social media cleverness, SEO , brand partnerships, promotions , loyalty rewards, and more. Cannabis Retail Marketing With Social Media. People gather a whole lot of information by scouring social media platforms.

Payment Services 52

Payment Services POS Social Media Customer Retention 52

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 277

Small Business Retail Social Media Retail Leisure 277

Omnisend

APRIL 26, 2021

We’ll also look at some furniture ecommerce best practices, so you can learn how to easily and effectively incorporate these trends into your own strategy. Personalization in marketing has quickly become a customer expectation. Social Commerce. Social commerce allows for both of these things to occur naturally.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Smile.io

MARCH 22, 2024

How to seamlessly migrate your loyalty program in 4 steps Why migrate your loyalty program to Smile.io?  Your customer retention behavior will naturally fluctuate with sale cycles and seasonality. How can you improve your customer retention strategy if you can’t analyze your performance?

Customer Loyalty 82

Customer Loyalty Merchant Services Shopify Shipping Costs 82

Optimizely

JULY 2, 2019

Today’s customers expect a perfect experience — from your social media ads to your product pages to your checkout process to your email marketing to your packaging. But first, you have to figure out when and where you’re losing customer today. How To Accurately Measure Each Part Of Your Ecommerce Funnel.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Algopix

APRIL 14, 2024

Keith Kakadia – Sociallyin Keith Kakadia, the mind behind Sociallyin, excels in leveraging social media platforms to enhance brand narratives and connect with target audiences effectively. His agency’s creative social media strategies have been pivotal in transforming the social presence of numerous businesses.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 179

Payment Services Games Live Chat Customer 179

Kissmetrics

DECEMBER 8, 2020

And then I’ll show you how to start doing that. Then you’ll see how to use your ads to promote engagement. And finally, you’ll discover how to promote the right engagement to set yourself up for future conversions. The most effective social media ads raise awareness for your brand.

Mobile 363

Mobile Social Media Article Payment Services 363

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Shipping Costs 246

Shipping Costs Gifts Fulfillment Consumer 246

BigCommerce

FEBRUARY 1, 2018

If your biggest objection is price, consider this: How much money could you be making if you fully focused on the things you do best for your business, and leave the rest to others? Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374