Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Smile.io

NOVEMBER 15, 2023

But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty? Why is customer loyalty important?   Loyal customers are a valuable asset for every brand.

Customer Loyalty 59

Customer Loyalty Customer Beauty and Health Food and Beverages 59

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. But HOW do ecommerce businesses collect it?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Understanding how to get repeat customers can boost your revenue.

Customer 88

Customer Customer Retention Social Media X-cart 88

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Which brings us to our next point ….

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Program highlight: flexible redemption values.

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Korona

OCTOBER 12, 2022

How can you ensure that your shoppers will keep choosing to come back to your spot? Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

How can you ensure that your shoppers will keep choosing to come back to your spot? Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Humanizing Your Brand Gives a Customer-Centric Approach.

PPC 195

PPC Customer Retention Social Media Recommendation 195

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Smile.io

MARCH 22, 2024

Table of Contents Why migrate your loyalty program? How to seamlessly migrate your loyalty program in 4 steps Why migrate your loyalty program to Smile.io?    Making the move to migrate your rewards program Why migrate your loyalty program? Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 74

Marketing Customer Loyalty Customer Retention Social Media 74

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Optimizely

JULY 2, 2019

Today’s customers expect a perfect experience — from your social media ads to your product pages to your checkout process to your email marketing to your packaging. But first, you have to figure out when and where you’re losing customer today. How To Accurately Measure Each Part Of Your Ecommerce Funnel.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Related Topic: How to Start Building Loyalty with Social Proof. Rebel Dawg knows how to please their customers.

Customer Loyalty 68

Customer Loyalty Customer Travel Customer Retention 68

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

lateshipment

JULY 31, 2023

Customer Retention: Keeping tabs on all the retention strategies of your customer users, you can outbid them on the bottom-of-the-funnel marketing too. Remember that retaining customers would always cost less than acquiring new customers. Here’s a tutorial of how you can use this powerful tool.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

Omnisend

APRIL 26, 2021

We’ll also look at some furniture ecommerce best practices, so you can learn how to easily and effectively incorporate these trends into your own strategy. Personalization in marketing has quickly become a customer expectation. Social Commerce. Social commerce allows for both of these things to occur naturally.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Kissmetrics

DECEMBER 8, 2020

And then I’ll show you how to start doing that. Then you’ll see how to use your ads to promote engagement. And finally, you’ll discover how to promote the right engagement to set yourself up for future conversions. The most effective social media ads raise awareness for your brand.

Mobile 363

Mobile Social Media Article Payment Services 363

BigCommerce

FEBRUARY 1, 2018

If your biggest objection is price, consider this: How much money could you be making if you fully focused on the things you do best for your business, and leave the rest to others? Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Korona

NOVEMBER 10, 2022

However, by increasing customer retention by 5% , profits can increase by 25-95%. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Most customers agree that returning items is the worst part of shopping online.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

MagentoBrain

MARCH 20, 2023

In this blog, we will explore the benefits of ecommerce development for small businesses and provide a step-by-step guide on how to get started. By the end of this blog, small businesses will have a clear understanding of how to leverage ecommerce development to grow their business and reach new customers.

Small Business Retail 52

Small Business Retail Payment Services Shipping Costs eCommerce 52

Kissmetrics

OCTOBER 24, 2017

You can optimize content and calls to action throughout the customer journey. For example, organic visitors may see a pop-up box to sign up for a product demo sooner than visitors from social media. How consumers learn about your SaaS product matters. Monitor Social Media Interactions. Spot User Inactivity.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

Kissmetrics

JANUARY 17, 2022

Personalized marketing does that, and tailored campaigns and follow-up emails make your customers feel valued and appreciated. Better Understand Your Customers. You already know how to gather information like demographic data, search and purchase history, and social media activity. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

SEPTEMBER 21, 2021

The End of Black Friday as we Know it: How to Plan for the Unplannable. And how can retailers best prepare for these spikes? You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted.

Payments 248

Payments Payment Services Customer Experience Social Media 248

Smile.io

MAY 15, 2023

Woof and Wonder encourages newsletter sign-ups with a discount Woof and Wonder have amassed a strong brand community by offering multiple channels to communicate with their customers. Including social media and of course through its newsletter. Blog Gabrielle Policella Loyal customers Loyalty is key to driving ecommerce growth.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Mike Rossi 2. Blog Gabrielle Policella 5.

Customer Retention 86

Customer Retention Blog Customer Experience Jewelry 86

Smile.io

APRIL 30, 2024

The Challenge: earning customer loyalty in a competitive niche market  As a custom LEGO© minifig seller, The Minifig Co. Shoppers can also earn points by signing up, celebrating a birthday, or interacting on social media. Learn how to build the best program for your store. Like the fanny packs.”

Toys 62

Toys Customer Retention Information Social Media 62

GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. Read the ebook.

B2B 146

B2B eCommerce Customer SEO 146

Smile.io

OCTOBER 25, 2023

   🛍️ The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following. Let’s walk through the ins and outs of setting up a Shopify loyalty program:  Table of Contents: Why Smile.io Engaging with your store on social media.

Shopify 72

Shopify Social Media Blog eCommerce 72

lateshipment

FEBRUARY 26, 2020

Let’s take a look at how last-mile issues can hurt your business in more ways than one. In this age of social media, shoppers wield a greater power to move the masses with their expressions of pleasure or displeasure over their experiences with brands. How to Resolve Issues Proactively. Worry not though.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Omnisend

MARCH 2, 2021

Whether the experience reinforced the sense of luxe, reacquainted you with whimsy, or delighted you enough to break the humdrum of opening typical Amazon cardboard, the unboxing experience can keep your product in your customer’s mind long after they’ve tossed the box. Ready to get serious about perfecting your customer journey?

Shipping Costs 158

Shipping Costs Gifts Shipping Presentation 158

Korona

NOVEMBER 30, 2022

Loyalty program members generate 12% to 18% more revenue growth per year than non-members, a clear indicator of the importance of having a loyalty program. However, there are several types of loyalty programs that retailers should consider. What is a Loyalty Program? Different types of loyalty programs?

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

Demac Media

OCTOBER 24, 2017

When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier. Here are two things that will help turn your one-time holiday shoppers into your newest ride-or-die customers. Social Media. a day on social media.

Social Media 37

Social Media Customer Customer Retention Download 37