Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Smile.io

SEPTEMBER 22, 2020

Online subscription models are hard to maintain but come with a great reward. Today, there’s absolutely no use in trying to implement contracts or minimum subscription periods. This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers?

Subscription 46

Subscription Social Media Customer Retention Article 46

Kissmetrics

DECEMBER 8, 2020

Maybe it’s a purchase, a subscription, or just free trial signup. And then I’ll show you how to start doing that. Then you’ll see how to use your ads to promote engagement. And finally, you’ll discover how to promote the right engagement to set yourself up for future conversions. Another type is social media engagement.

Mobile 363

Mobile Social Media Article Payment Services 363

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

SEPTEMBER 21, 2021

The End of Black Friday as we Know it: How to Plan for the Unplannable. And how can retailers best prepare for these spikes? You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted.

Payments 248

Payments Payment Services Customer Experience Social Media 248

Smile.io

MARCH 20, 2024

Strategically selecting the right loyalty program features can make or break the success of your retention tactic. Find out the top loyalty program features of 2024, how to select the best software, and how to implement a program designed for success.  Learn how to build the best program for your store.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Gabrielle Policella 5.

Customer Retention 86

Customer Retention Blog Customer Experience Jewelry 86

Smile.io

MAY 15, 2023

Ensure you’re engaging customers, and keeping them informed and, subsequently, interested in your brand. Encourage newsletter subscriptions Encouraging newsletter signups is a great way to communicate with your customers. Including social media and of course through its newsletter.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

BigCommerce

SEPTEMBER 21, 2018

Earn commissions on actions like email sign-ups, social media follows, form submissions, content downloads, etc. After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value. Know your customer retention rate.

eCommerce 344

eCommerce Customer Retention Payments Management 344

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Payments 139

Payments Subscription Payment Services Definition 139

Korona

SEPTEMBER 7, 2022

Check out the following blog to learn more about how to successfully manage a small business. Focus on your customers. Analyze your social media and website. Satisfied customers can generate profits through customer retention and referrals and lower customer acquisition costs.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Lemonstand

NOVEMBER 1, 2018

Your customers are doing the same thing. If they like your products and enjoy interacting with your website or your team, they’re going to recommend you to their friends and family, and even their followers on social media. If you want to learn more about how to setup ReferralCandy account on LemonStand, click here.

eCommerce 54

eCommerce Social Media Reference Subscription 54

Smile.io

APRIL 14, 2020

Now that we know what exactly sustainable growth is, let’s dive into how you can actually measure it. How to measure sustainable growth There are several different metrics that ecommerce brands need to be actively monitoring to measure their success. What can you learn from Jimmy Joy? What can you learn from Teal Poppy?

Social Media 85

Social Media Clothing Subscription B2B 85

Smile.io

APRIL 14, 2020

Now that we know what exactly sustainable growth is, let’s dive into how you can actually measure it. How to measure sustainable growth. One of the best ways to increase your customer repeat purchase rate is through subscriptions. What can you learn from Jimmy Joy? What can you learn from Teal Poppy?

Social Media 85

Social Media Clothing Subscription B2B 85

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

JANUARY 18, 2022

This helps to ensure customers will be at the designated location to receive their order and to get excited for it at the same time. It flaunts a clean design with a subtle offer to follow them on social media. Out for delivery email with social media links from Plant Provisions.

Shipping Costs 63

Shipping Costs Merchant Services Shipping Customer Retention 63

Smile.io

MARCH 11, 2021

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service. They’ve amassed 1.3 The reason?

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Smile.io

MAY 4, 2022

For example, top customers can earn VIP status and receive even more rewards, exclusive discounts, and first-access to items in your store before they go public. Win back business with automated emails Sometimes all a customer needs is a friendly nudge to come back to your online store. Blog Gabrielle Policella 3.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

Omnisend

MAY 30, 2021

Generally speaking, behavior segmentation considers the following: When customers first interact with a website. How often they visit the website. How long they spend on the website. Behavioral marketing segmentation helps divide a customer base. Of course, this doesn’t just apply to subscription-based stores.

Customer 114

Customer Merchant Services Subscription Omnichannel 114

FastSpring

AUGUST 15, 2019

A potential customer visits your site and leaves without buying, but while they’re there you place a tracker on them. Using this, you’re able to retarget them across a bunch of platforms like social media and Google to entice them back to your site. And over a billion of them used the social media platform today.

White Paper 67

White Paper Customer Retention B2B Social Media 67

Demac Media

MARCH 5, 2018

Luckily for you, we’ve put together a list of the most important features for reward programs in cosmetics, apparel, food & beverage, jewelry, and subscriptions. Since the industry is heavily based on trends, you want customers to see what others are doing and feel like they can be a part of it so that they will follow suit.

Food and Beverages 45

Food and Beverages Jewelry Social Media Customer Loyalty 45

ecomdash

NOVEMBER 26, 2018

Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits. Take a peek at their online store, social media, and customer reviews.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Korona

AUGUST 23, 2022

And even better, they can order a subscription box and receive their products regularly without thinking about it. And the numbers speak for themselves – subscription business revenues are growing five times faster than S&P 500 companies. But the most critical question is how to start a subscription business.

Subscription 52

Subscription Payment Services Shipping Costs Payments 52

Omnisend

DECEMBER 22, 2021

KPIs are goal-oriented, and they use metrics to measure how close or far away you are from reaching those goals. How to decide which metrics or KPIs to use? How big a change will the metric have on my business? These metrics can include customer lifetime value and subscription rates. Customer retention rate (CRR).

X-cart 78

X-cart eCommerce Shopping Carts Shipping Costs 78

Ecommerce Platforms

JULY 23, 2018

As a matter of fact, 80% of retail business owners agree that email marketing is their principal customer retention driver. It possibly has something to do with the fact that 77% of consumers prefer receiving promotional material through email, as opposed to social media, phone calls, texts, or direct mail. Automations.

Marketing 112

Marketing Social Media Customer Retention Live Chat 112

Smile.io

FEBRUARY 1, 2023

If you’re wondering how to be an ally for the Black community this February, shopping from Black-owned businesses is a great place to start. They even have their monthly Brown Sugar Subscription Box which is loved by their customers and has over 4000 glowing customer reviews.   Blog Beth Foster 4.

Food and Beverages 129

Food and Beverages Beauty and Health Gifts Accessories 129

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Smile.io

JANUARY 2, 2020

Reward programs show customers that you appreciate their loyalty , and it can boost your customer retention rates by offering perks for your repeat shoppers. When looking for ways to grow your customer base and increase retention rates, especially as a new business, reward programs are a great place to start.

Customer Loyalty 68

Customer Loyalty Customer Travel Customer Retention 68

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Korona

SEPTEMBER 16, 2022

But how do you go about growing your email database? You will discover how to build an email list and some of the best practices to follow in so doing. Create a customized CTA for each blog or landing page. How to build an email list offline. How to build an email list using social media.

Social Media 52

Social Media Small Business Retail Retail Reference 52

Korona

SEPTEMBER 16, 2022

But how do you go about growing your email database? You will discover how to build an email list and some of the best practices to follow in so doing. Create a customized CTA for each blog or landing page. How to build an email list offline. How to build an email list using social media.

Social Media 52

Social Media Small Business Retail Retail Reference 52

GetElastic

APRIL 28, 2022

Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. million followers with a content mix of customer reviews, product promotions, and influencer partnerships to draw in more customers. Subscriptions Build Up Customer Loyalty.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Kissmetrics

MARCH 23, 2018

You just have to learn how to co-exist. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

BigCommerce

APRIL 18, 2018

How to Measure Ecommerce Success. How To Set Ecommerce Benchmarks: Step 1: Determine your long term goals. Step 2: Determine how your site is currently performing. This is where you should be tracking and analyzing metrics related to inbound traffic to your store, email, and social media engagement.

Download 418

Download eCommerce Social Media Shopping Carts 418

Smile.io

FEBRUARY 7, 2023

They offer tidbits on how to fuel growth in 2023 and trends ecommerce brands should try. Customer Behavior Jean Francois, ShipperHQ Jean Francois from ShipperHQ The pandemic brought the surge of alternative shipping methods such as BOPIS, curbside pickup, and local delivery, to get products into the hands of consumers.

eCommerce 96

eCommerce Shipping Costs Merchant Services Social Media 96