Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Retail TouchPoints

JANUARY 18, 2022

With a comprehensive engagement strategy and loyalty programs that include personalized benefits, retailers can better meet customers’ needs and motivate them to stay engaged, even after the holidays. 3 Steps for Inspiring Customers to Stay Engaged. Offer personalized benefits that evolve with customer needs.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Payments 115

Payments Subscription Payment Services Definition 115

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Subscription programs.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

FastSpring

OCTOBER 27, 2021

We asked five SaaS and software companies what they did for existing customers around the holidays. In this piece, you’ll find successful strategies to reward customers, reduce churn, and increase their lifetime value. Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained.

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Payment Services Customer Gifts Subscription 78

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Kissmetrics

JULY 31, 2021

At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Marketing strategies at this stage could include free trials, actionable emails, and CTAs, or calls to action. Why should a customer care about your company?

Download 361

Download Social Media Subscription Customer 361

Smile.io

MARCH 8, 2024

With smartphone subscriptions reaching 6.4 Online shopping and social media use are on the rise source: Backlink.io billion people used social media platforms last year.  More than 88% of global mobile phone users use social media platforms. Think about the following statistics: Around 4.59

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Smile.io

SEPTEMBER 22, 2020

Online subscription models are hard to maintain but come with a great reward. Today, there’s absolutely no use in trying to implement contracts or minimum subscription periods. This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers?

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Subscription Social Media Customer Retention Article 46

Smile.io

MARCH 11, 2021

But more often than not, we become loyal to a brand because of their recognition of us as valued customers. Using personalization strategies on your Shopify store is the unparalleled way to increase retention rates. 93% of customers are likely to buy again from a company after receiving fantastic customer service.

Improvements 81

Improvements Live Chat Social Media eCommerce 81

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Loyalty programs that promote social responsibility and sustainability can build customer loyalty and improve brand reputation and customer loyalty. Subscription-based Loyalty Programs Subscription-based loyalty programs are gaining popularity in retail, especially in e-commerce.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Smile.io

MAY 4, 2022

With how fast the landscape of ecommerce is changing, it can help to have some fresh growth strategies before you. In this article, I lay out 7 strategies that could help you revitalize your online store, engage your customers, and grow your revenue. or provide subscription boxes can benefit greatly from winback emails.

eCommerce Marketing 74

eCommerce Marketing eCommerce Marketing Customer Retention 74

Payoneer

NOVEMBER 6, 2018

Online sellers should put at least as much effort into customer retention as you do into acquisition. A strong retention strategy pays big dividends in the long run for your business. The following is an overview of key strategies and tips to help you retain customers and optimize your profits.

Customer Retention 20

Customer Retention Customer Social Media Subscription 20

Smile.io

SEPTEMBER 6, 2023

In order to combat all the increased competition many nutrition and supplement companies are looking at implementing a customer retention strategy through loyalty programs. These rewards fit perfectly well for First Person, as subscriptions are ideal for supplement and nutrition brands.

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Subscription Social Media Shipping Costs Reference 80

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. You want to customer service the heck out of your customers.

Payments 271

Payments Payment Services Customer Experience Social Media 271

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

BigCommerce

SEPTEMBER 21, 2018

Earn commissions on actions like email sign-ups, social media follows, form submissions, content downloads, etc. Have a defined commission strategy. If it costs you $100 to acquire a regular customer, then you have to make $100 off that customer in order to break even, not including your gross margin.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Gabrielle Policella 5.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

RetailMinded

SEPTEMBER 30, 2023

Personalization and Customer Engagement In an age where consumers are constantly bombarded with choices, personalization guides retailers toward meaningful interactions. Implementing ecommerce personalization strategies can significantly enhance the shopping journey by tailoring it to individual preferences.

Customer 96

Customer Retail Customer Retention Recommendation 96

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Despite the economic conditions, the subscription economy remains strong —the overall market has a predicted worth of up to $3 trillion.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Smile.io

APRIL 14, 2020

As a small business, it can be tempting to invest a lot of money into fast-acting customer acquisition strategies that will bring in quick growth. However, we caution you to stray away from only using these strategies and instead opt for sustainable growth strategies. What can you learn from Jimmy Joy?

Social Media 85

Social Media Clothing Subscription B2B 85

Smile.io

APRIL 14, 2020

As a small business, it can be tempting to invest a lot of money into fast-acting customer acquisition strategies that will bring in quick growth. However, we caution you to stray away from only using these strategies and instead opt for sustainable growth strategies. How to measure sustainable growth.

Social Media 85

Social Media Clothing Subscription B2B 85

MagentoBrain

APRIL 11, 2023

We have selected these stores based on their exceptional performance, user-friendly interface, creative marketing strategies, and customer feedback. Marketing Strategies - We evaluated stores that have creative marketing strategies that help them reach their target audience and increase sales.

Shopify 52

Shopify Beauty and Health Social Media Food and Beverages 52

Korona

SEPTEMBER 7, 2022

Focus on your customers. Strengthen your brand image by fine-tuning your marketing strategy. Analyze your social media and website. For a company to be successful, it must ensure that it is customer-centric , which means that it understands the needs of its current customer base and is working to reach a new one.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Smile.io

MARCH 14, 2023

Unwind Studio removes this barrier by making the craft accessible to all customers. Customers can shop by level or size, as well as including tons of tutorials and value-added content through their website, blog, and social media. 🧵 “The loyalty program is crucial for our customer retention strategy.

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Hobbies Beauty and Health Social Media Arts 62

Smile.io

JANUARY 18, 2022

This helps to ensure customers will be at the designated location to receive their order and to get excited for it at the same time. It flaunts a clean design with a subtle offer to follow them on social media. Out for delivery email with social media links from Plant Provisions.

Shipping Costs 62

Shipping Costs Merchant Services Shipping Customer Retention 62

ecomdash

NOVEMBER 26, 2018

Developing an ecommerce marketing strategy for a particular group of people is much easier than marketing to the masses since you know who the customers are, what they like, and where they shop. Listing hundreds of products on 5 different channels that charge listing fees isn’t a smart strategy. Fewer Listing Fees. Better ROI.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Ecommerce Platforms

NOVEMBER 2, 2022

This is especially useful for your marketing strategy if you own a fashion store—after all, nothing quite sells clothes like seeing that other people are buying those same clothes. Add Klarna to your Shopify store and you’ll likely increase customer retention. Most Important Features. Most Important Features. Pros and Cons.

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Fashion Shopify Clothing Jewelry 197

Omnisend

MAY 30, 2021

Behavioral segmentation is often utilized to improve customer retention —especially considering how it can be effectively used to convert one-time buyers into loyal customers. Behavioral marketing segmentation helps divide a customer base. Of course, this doesn’t just apply to subscription-based stores.

Customer 114

Customer Merchant Services Subscription Omnichannel 114

FastSpring

AUGUST 15, 2019

The strategy behind retargeting is simple. A potential customer visits your site and leaves without buying, but while they’re there you place a tracker on them. Using this, you’re able to retarget them across a bunch of platforms like social media and Google to entice them back to your site. billion users. Influencers.

White Paper 63

White Paper Customer Retention B2B Social Media 63

Ecommerce Platforms

JULY 23, 2018

As a matter of fact, 80% of retail business owners agree that email marketing is their principal customer retention driver. It possibly has something to do with the fact that 77% of consumers prefer receiving promotional material through email, as opposed to social media, phone calls, texts, or direct mail. Automations.

Marketing 112

Marketing Social Media Customer Retention Live Chat 112

Demac Media

MARCH 5, 2018

Luckily for you, we’ve put together a list of the most important features for reward programs in cosmetics, apparel, food & beverage, jewelry, and subscriptions. Since the industry is heavily based on trends, you want customers to see what others are doing and feel like they can be a part of it so that they will follow suit.

Food and Beverages 45

Food and Beverages Jewelry Social Media Customer Loyalty 45

Smile.io

MARCH 20, 2024

Patrick Trochaniak With a points program, you unlock various features that will further drive customer retention and lifetime value.   VIP tiers Tiered VIP programs reward your top customers with better rewards and exclusive perks. Learn how to build the best program for your store.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Omnisend

DECEMBER 22, 2021

Metrics and KPIs play a crucial role in any ecommerce marketing strategy. Here are the four time frames one could track ecommerce metrics: Weekly: These are the metrics that ensure your business is running well, such as website traffic, social media engagement, purchases related to limited-time promotional offers, etc.

X-cart 78

X-cart eCommerce Shopping Carts Shipping Costs 78

Lemonstand

NOVEMBER 1, 2018

Your customers are doing the same thing. If they like your products and enjoy interacting with your website or your team, they’re going to recommend you to their friends and family, and even their followers on social media. Referral Marketing is one of the most cost-effective marketing strategies out there.

eCommerce 54

eCommerce Social Media Reference Subscription 54

Smile.io

MAY 15, 2023

Ensure you’re engaging customers, and keeping them informed and, subsequently, interested in your brand. Encourage newsletter subscriptions Encouraging newsletter signups is a great way to communicate with your customers. Including social media and of course through its newsletter.

Shipping Costs 79

Shipping Costs Arts Blog Social Media 79

Smile.io

FEBRUARY 1, 2023

Beyond that, they’ve created a virtual happy place for their customers through a blog, social media communities, their Brown Sugar Mini Magazine, curated playlists, and entertaining quizzes. We’re looking at the top 10 examples of CSR used as a customer retention tool. Blog Beth Foster 4.

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Food and Beverages Beauty and Health Gifts Accessories 128