Forrester eCommerce

SEPTEMBER 1, 2022

Tell Us About Yourself I was born in Amman, Jordan. Some weeks after, my family relocated to the United States and settled in the Midwest. My childhood took me from Minneapolis to Milwaukee and eventually to the south suburbs of Chicago, where I currently reside. How Did You Get Interested in Data and Analytics? Growing […].

Customer Data 366

Customer Data Customer Customer Experience 366

Forrester eCommerce

MARCH 7, 2023

Employees are overwhelmed with meetings: Back-to-back meetings; poorly run meetings; and just flat-out too many meetings. The frequency of meetings increased by 13% during the first year of the pandemic and leaders tell us those meetings were sticky – they never fell off of calendars.

Information 195

Information Technology Customer 195

BigCommerce

OCTOBER 14, 2020

The holidays are fast-approaching and this year’s unique challenges are having us take a trip back to the drawing board.…

Customer 432

Customer Omnichannel 432

Retail TouchPoints

OCTOBER 1, 2021

It’s a tricky proposition, but retailers that can maintain the inventory needed to meet this pent-up demand will set themselves up for a very successful season. The most important aspect, from an inflationary standpoint, is inventory management for the customers now,” said Nemia. What does the consumer want?” asked Nemia.

Banking 246

Banking Shipping Costs Recommendation Customer 246

Retail TouchPoints

OCTOBER 4, 2023

Even if brands are holding on to their downtown locations, many are still experimenting with small formats in order to offer customers more intimate and convenient experiences. Not to mention that it gives customers another reason to come out and visit the store in person. s Mosaic District — its first-ever location.

Consumer 264

Consumer Food and Beverages Retail Apparel 264

Forrester eCommerce

OCTOBER 11, 2022

Meet Manuel Geitz, the new analyst covering Enterprise Transformation, Innovation and Strategy. His core interest is in the execution of change.

Technology 195

Technology Customer 195

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Tips for Meeting PCI DSS Compliance.

Payment Services 264

Payment Services Retail Electronics Information 264

Forrester eCommerce

APRIL 20, 2021

It’s a pleasure to meet you. I’m sure this is a huge relief to previous newest analyst David Mooter, who’s no longer required to bring the (virtual, COVID-safe) coffee and donuts to team meetings. I’m the most-recently-hired analyst on Forrester’s application development research team. I […].

Mobile 281

Mobile Technology Customer 281

Forrester eCommerce

DECEMBER 26, 2021

Meet Chiara De Gasperin, Forrester’s Newest Digital Intelligence Analyst, if you are interested in digital data insights. Have a brainstorming with her if you think your relevant priorities are “Collect And Analyze Data For Customer Insights” and “Enable An Insights-Driven Business”.

Customer 195

Customer 195

Kissmetrics

OCTOBER 6, 2020

In practice, that means sites meet the Americans with Disabilities Act Standards for Accessible Design by allowing people who use tools like screen readers or keyboard-only access to consume online content, including blog posts, videos, and online services. The post How to Meet ADA Website Compliance appeared first on Neil Patel.

SEO 362

SEO Definition Technology Operations 362

Forrester eCommerce

APRIL 9, 2024

High-performance IT is the pursuit of continuously improving business results through technology. But the concept of high-performance IT rests on a foundation of security, privacy, and resilience that is necessary to build trust. And this is where digital sovereignty comes into play.

Technology 214

Technology Improvements Customer 214

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

DECEMBER 8, 2020

The COVID-19 pandemic has been challenging for retailers with a strong mall-based footprint, but American Eagle rose to the occasion by tapping its most valuable asset: its Gen Z customer base. I’m also really excited that we at American Eagle have really thought about how to position ourselves for the most success with our customers.

Customer 298

Customer Gifts Omnichannel Social Media 298

Forrester eCommerce

DECEMBER 23, 2022

During the next round of sales kickoff (SKO) meetings, sellers will seek answers to probing questions. Will there be shortfalls, layoffs, and reorganizations? Better products, achievable quotas, and more support? CSOs/CROs, together with sales enablement leaders, must address these questions and emotions.

Operations 195

Operations Customer 195

Retail TouchPoints

NOVEMBER 24, 2023

This means brands will need to be more strategic when it comes to their ecommerce initiatives and potentially explore new ways to meet their end-of-year revenue goals. She has a strong track record of building global businesses and bringing new products to market with the ability to link business strategies to customer adoption.

Social Media 314

Social Media Events Gifts Consumer 314

lateshipment

NOVEMBER 27, 2020

To activate this growth, businesses will need to meet consumers’ higher service expectations. Whereas 70% of customers will abandon their purchase after a bad customer service experience , 74% would spend more money on good customer service. Develop an Extensive Customer Service Plan.

Customer 113

Customer Consumer Operations B2B 113

GetElastic

FEBRUARY 18, 2022

Meet our customer success team! Small but mighty, the group consists of four people (you'll meet them soon). The team's overarching goal is to ensure we’re partnering with our customers to meet their goals, so they can focus on launching and continuously optimizing unique digital commerce experiences for their customers.

Customer 78

Customer Workshop eCommerce Subscription 78

Forrester eCommerce

SEPTEMBER 2, 2021

Will all of the digital urgency brought about by the pandemic disappear? Learn how AI can help drive creativity and innovation in your organization.

Technology 518

Technology Customer 518

Retail TouchPoints

SEPTEMBER 11, 2023

We believe that a key part of achieving our profitability milestone is prioritizing the medium- and long-term health of the business over short-term revenue gains and lower margin customers.” And they may take the best inventory away from some of our more loyal higher-margin customers.

Customer Experience 277

Customer Experience Customer Marketing Improvements 277

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. In other instances, customers might expect an upgrade for their trouble.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Fastr

MARCH 22, 2024

adults fall into this category, so businesses neglecting their web accessibility are excluding a significant portion of potential customers, inviting financial repercussions from lost sales, hindering their SEO efforts, and are left vulnerable to lawsuits. Approximately 16% of the global population live with disabilities and 27% of U.S.

SEO 147

SEO Customer 147

Forrester eCommerce

FEBRUARY 1, 2021

It’s a story straight out of the Sherwood Forest, with a stopover in Holland. A determined group of small investors have used the power of social media to punish “the smart money” by pushing the price of GameStop, a widely shorted stock, from $19 to $325 (as of this writing). As the saga continues to […].

Social Media 374

Social Media Financial Services Customer Experience Management 374

Retail TouchPoints

MAY 24, 2023

According to a report by Kantar , 60% of Gen Z values brands that are honest and genuine, with further research from McKinsey suggesting that 81% of Gen Z is willing to switch brands if they find a better alternative or if the brand does not meet their expectations. Where Does Customer Loyalty Lie?

Retail 297

Retail Customer Loyalty Consumer Travel 297

Retail TouchPoints

MAY 6, 2022

With companies like Amazon and Netflix raising the bar in terms of personalization and convenience, customers now expect and require similar seamless and targeted experiences. Retailers continue to look for greater insights to inform customer experience strategies and to strengthen relationships with key audiences.

Retail 298

Retail Management Information Consumer 298

Retail TouchPoints

SEPTEMBER 21, 2021

Personalizing ecommerce content to a specific shopper can be highly influential: Customizing an online retail experience takes into account localized information such as region, currency, season and even current weather conditions, showing only the products that make sense for any customer in that segment.

eCommerce 263

eCommerce Social Media Technology Online Retail 263

Forrester eCommerce

SEPTEMBER 12, 2018

We know it: customers are increasingly demanding protection for and control over their data. Firms that meet and exceed these expectations, recognise and treat privacy as a value. They successfully created a business reputation for privacy and security and inspire customer trust.

Customer 546

Customer Customer Data 546

Retail TouchPoints

JANUARY 10, 2024

By partnering with a range of digital health companies, the service aims to make it easy for customers to check coverage availability, apply for programs and manage their condition. Customers also can visit the Amazon Health webpage directly to initiate a general coverage check.

Customer 289

Customer Subscription Management Improvements 289

Forrester eCommerce

MARCH 26, 2024

To meet customers in their moments, marketers must design, execute, and optimize interactions across the full range of devices, channels, and touchpoints where consumers engage with a brand. Meanwhile, the marketing landscape continues to evolve with new technologies, data deprecation, and sophisticated consumers.

Technology 456

Technology Marketing Channel Consumer 456

Forrester eCommerce

AUGUST 3, 2021

If you want to be unpopular with an Agile or DevOps team, tell them “you need to use the shared service.” ” Shared services have a well deserved reputation for bureaucracy, one-size-fits-all standards, long lead times, and high transaction costs. Shared services per se are not the problem.

Management 297

Management Customer 297

Retail TouchPoints

DECEMBER 27, 2022

Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Programmable Voice for Greater Customer Experience (CX). Retail companies looking to digitally transform don’t need to fix what isn’t broken.

Customer 321

Customer eCommerce Retail Customer Experience 321

Forrester eCommerce

DECEMBER 14, 2020

They all had to use a meeting app to get their job done in the era of Covid-19…just like so many of us. What do a traveling Canadian Member of Parliament, a cable news legal commentator, and a director of a political organization have in common? Yet as these examples show, with productivity reward, comes the […].

Travel 310

Travel Customer 310

Retail TouchPoints

OCTOBER 1, 2021

It’s a tricky proposition, but retailers that can maintain the inventory needed to meet this pent-up demand will set themselves up for a very successful season. The most important aspect, from an inflationary standpoint, is inventory management for the customers now,” said Nemia. What does the consumer want?” asked Nemia.

Banking 130

Banking Shipping Costs Recommendation Customer 130

Forrester eCommerce

MARCH 22, 2023

Meet the finalists for Forrester’s inaugural North American Customer-Obsessed Enterprise Award and Customer-Obsessed Leadership Award.

Customer 195

Customer Customer Experience 195

Retail TouchPoints

JANUARY 17, 2023

You meet for the first time, and there’s a spark. And in consumer-facing businesses, a brand’s best customer may suddenly ghost them, disappearing without another word — or another purchase. When a Good Customer Relationship Goes Bad. For brands, these signals can be found in customer data. Relationships can move fast.

Customer 321

Customer Customer Data Other Marketing 321