Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 255

Customer Experience Shipping Costs eCommerce Improvements 255

lateshipment

MARCH 2, 2023

Did you know that over 50 million parcels are shipped in the U.S. Large businesses that ship out thousands of parcels can both afford the costs of these issues and have systems in place to recover such costs. Despite shipping just a tenth of what they do, these frequent issues can be expensive and damaging. Here’s how.

Shipping Costs 130

Shipping Costs Shipping Document eCommerce 130

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 339

Payment Services Shipping Costs Electronics Fulfillment 339

lateshipment

OCTOBER 30, 2020

The fact that this year’s holiday season is happening amidst a global pandemic itself is a challenge for everyone as it is unprecedented. Customers are confused between spending on products that they’re craving and saving money by just going for the need of the situation. Important eCommerce Events. Halloween - Saturday, 31st October.

Shipping 243

Shipping Small Business Retail Marketing Retail 243

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

Consumer 266

Consumer Shipping Costs Customer Retention Information 266

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)?

Supplies 290

Supplies Fulfillment Retail Omnichannel 290

RetailMinded

APRIL 26, 2024

The growing ecommerce landscape represents an incredible opportunity for SMBs, allowing them to expand their reach into new geographies and connect with customers worldwide. One of the most significant issues of all is figuring out how you’re going to manage the complexities of shipping, both domestically and internationally.

Shipping Costs 52

Shipping Costs Shipping eCommerce eCommerce Software 52

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

MAY 1, 2024

The slate of Bettergoods items falls within three pillars: Culinary experiences spotlighting innovative recipes, elevated ingredients and trend-forward offerings such as Hot Honey Seasoning for under $3 ; Plant-based products carrying distinctive green branding, such as Oatmilk Non-Dairy Frozen Desserts for $3.44

Food and Beverages 201

Food and Beverages Shipping Costs Shipping Consumer 201

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. ‘Tis the Season for eCommerce Reflecting on the holiday retail trends of 2023, it’s undeniable that many consumers were drawn to online shopping.

Retail 147

Retail Shipping Costs Leisure Gifts 147

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. You need to make sure that you don’t be like them because your customers will still blame you for shipping issues.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. Indeed, you can anticipate your customers to meet with stockouts and longer delivery timelines from all carriers this Holiday season. FedEx Corp. respectively.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

lateshipment

AUGUST 16, 2021

The other is being aware of the important dates and deadlines associated with shipping carriers and important eCommerce events. Data like important shipping dates, popular products on particular days, effective short-term marketing techniques, and sales data. As a retailer, getting holiday spend insights is just one-half of the game.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

Retail TouchPoints

NOVEMBER 10, 2020

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic. Now customers may need to cancel and they will call the call center to do it.

Retail 284

Retail Shipping Costs Fulfillment Shipping 284

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. eCommerce businesses should consider investing in AR applications and product visualization tools to keep up with this trend.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

lateshipment

JULY 24, 2020

While initially shipping carriers weren’t prepared for a volume surge at this time of the year, they have come to terms with the situation. Major carriers set up temporary fulfillment hubs and took preventive measures like contactless and signatureless deliveries to protect both customers and their employees from getting infected.

Shipping Costs 200

Shipping Costs Shipping eCommerce Presentation 200

Retail TouchPoints

JUNE 9, 2023

With sustainability set to continue its growth in influence in the industry, upscale retailers must be prepared — or miss out on this particular trend. These services allow customers to shop online and pick up their purchases at a physical location rather than having items shipped directly to their homes.

Supplies 227

Supplies Operations Shipping Costs Customer 227

lateshipment

NOVEMBER 15, 2023

Give your customers what they want. What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Don’t forget, these interests keep on changing YoY. But that doesn’t cut through today’s landscape.

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

lateshipment

JULY 10, 2020

Companies should familiarize themselves with the policies of major carriers and third-party insurance providers to find the shipping insurance that covers needs at the lowest possible cost. That way, you’ll be best positioned to get the most out of your shipping insurance. . Shipping Insurance Overview: Major Shipping Carriers.

Shipping Costs 211

Shipping Costs Shipping Document eCommerce 211

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 240

Shipping Costs Customer Experience Supplies Improvements 240

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. .

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

ChannelAdvisor

OCTOBER 19, 2023

You can have a great product, but if you can’t get it to the customer free of cost or within two days, you have a great product without any takers. In 2023, customers expect nothing less than free and fast shipping. With Amazon doubling down on making one-day deliveries possible, customer expectations will only go up.

Shipping Costs 52

Shipping Costs Shipping eCommerce Merchant Services 52

ChannelAdvisor

OCTOBER 19, 2023

You can have a great product, but if you can’t get it to the customer free of cost or within two days, you have a great product without any takers. In 2023, customers expect nothing less than free and fast shipping. With Amazon doubling down on making one-day deliveries possible, customer expectations will only go up.

Shipping Costs 52

Shipping Costs Shipping eCommerce Merchant Services 52

Wiser

SEPTEMBER 18, 2023

As we move forward, it is essential for retailers to remain agile, leveraging data and analytics to better understand customer behavior, anticipate trends, and make informed decisions. Retailers with high out-of-stock rates, like Pilot in the stationary category, risk losing customers to competitors.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide.

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Retail TouchPoints

MARCH 17, 2022

Using the Resonate Ignite consumer intelligence platform, we recently examined home improvement trends through the lens of three key generational segments. While these customers aren’t as interested in taking on their own DIY projects, they are interested in dealing with knowledgeable staff. Here’s what our analysis revealed.

Improvements 278

Improvements Home Furnishings Shipping Costs Customer 278

Ecommerce Platforms

FEBRUARY 21, 2022

Shipping is a necessity for ecommerce stores, but it shouldn't be confusing, overly expensive, or limited to only a few carriers. That's why we like to recommend partnering with shipping providers: companies that offer premium shipping software, partnerships with multiple carriers, and fast shipping times for a subscription fee.

Shipping Costs 118

Shipping Costs Shipping Merchant Services WooCommerce 118

Ecommerce Platforms

JULY 29, 2020

Drop Shipping! In this complete guide, we'll cover all the ins and outs of drop shipping as a business model that you should know if you're considering it the path for you. . Dropshipping Guide: Table of Contents: Chapter #1: What is drop shipping? Chapter #2: Pros and cons of drop shipping. “Dropshipping!

Drop Ship 253

Drop Ship Shipping Costs Shipping Definition 253

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Algopix

APRIL 18, 2023

eBay, one of the largest online marketplaces, offers sellers the opportunity to reach a worldwide audience through its Global Shipping Program. In this article, we will provide a comprehensive guide to eBay’s Global Shipping Program, its benefits, and how it works for sellers and buyers.

Shipping Costs 91

Shipping Costs Shipping Payment Services Document 91

Retail TouchPoints

JUNE 13, 2023

Today, we’re sharing five major emerging conversion optimization trends that your online business should incorporate to meet those changing behaviors, increase your online conversion rate and boost your overall revenue. That said, don’t rely on an AI chatbot to completely replace your customer service team. When used (and trained!)

eCommerce 307

eCommerce Payment Services Conversion Optimization Payments 307

Retail TouchPoints

NOVEMBER 30, 2023

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. Centralized, real-time customer analytics provided by ParcelLab have been invaluable in driving future business strategy and creating a fully personalized experience for our growing customer base.”

Shipping Costs 247

Shipping Costs Shipping Customer Experience Information 247

retailnext

FEBRUARY 11, 2020

The retail industry has had to change rapidly in response to transforming customer needs. Shoppers want their orders the next day, with free shipping whenever possible. Here are some of the most significant retail shipping trends to look for in 2020. Big companies will keep growing by decreasing their shipping times.

Shipping Costs 59

Shipping Costs Shipping Payment Services Retail 59

ChannelAdvisor

JULY 27, 2022

Which would you rather choose: a $49 product with free shipping or the same product for $39 plus $10 shipping? Free shipping was once a fast-growing trend in e-commerce. The customers…were using a standard principle to guide the buying: expensive = good.”. What Consumers Say About Shipping Costs.

Shipping Costs 98

Shipping Costs Shipping eCommerce Merchant Services 98

Retail TouchPoints

JANUARY 9, 2024

For 15 years he worked as a business and trade consultant for PwC , helping multinational corporations navigate the intricacies of customs, international trade and the global supply chain. This will cause the channel to continue to narrow, further reducing ship traffic. and how can they prepare themselves?

Supplies 239

Supplies Shipping Costs Small Business Retail Recommendation 239

Forrester eCommerce

DECEMBER 19, 2022

Here’s a snippet of the advice we gave to retailers looking to meet customers’ high expectations around shipping and fulfillment this holiday season and beyond.

Customer 195

Customer Fulfillment Shipping Retail 195

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Top data-related challenges include: .

Customer Loyalty 198

Customer Loyalty Customer Retail Shipping Costs 198