Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight
Retail TouchPoints
OCTOBER 18, 2023
Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. Some fashion brands, including Zara, J.Crew and Uniqlo , have begun charging for returns in order to claw back lost revenue and dissuade certain behaviors.
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