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ModCloth and Misen Outsource Omnichannel Fulfillment Operations

Retail TouchPoints

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

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Retailers Must Adopt a Technology-First Strategy to Survive

Retail TouchPoints

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

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Walmart Acquires Robotics Company to Boost Next-Gen Fulfillment Capabilities

Retail TouchPoints

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post.

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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. This is just one example of how companies are utilizing technology innovations to prevent returns up front. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

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How Technology Fuels Customer Experience and Brand Value

Retail TouchPoints

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Ikea Improves Forecast Accuracy with AI-Powered Demand Sensing

Retail TouchPoints

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. Since then, employee productivity and forecast accuracy have significantly improved. In Ikea Portugal alone, forecast accuracy has improved overall by 5%. “AI

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Amazon Launches $1 Billion Fund to Support Fulfillment, Logistics and Supply Chain Innovation

Retail TouchPoints

Amazon is creating a $1 billion venture investment program, the Amazon Industrial Innovation Fund (AIIF), with the goal of supporting innovation in customer fulfillment, logistics and the supply chain. Amazon is primarily interested in robotics, artificial intelligence, machine learning, autonomy and other emerging technologies. “We