Fabric

AUGUST 8, 2023

A recent survey found that 73% of consumers have experienced a delivery failure and the top issues cited were late delivery, delivery not arriving when expected, and length of time to make delivery. Order management is the process of efficiently handling and fulfilling customer orders from start to finish. What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

FEBRUARY 6, 2023

This is Mercaux’s fourth annual Pulse of Retail survey and encompasses responses from more than 500 retail executives across the UK, U.S., In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today. This trend is even more pronounced among CEOs in the U.S.

Payment Services 273

Payment Services POS Omnichannel Retail 273

Retail TouchPoints

OCTOBER 1, 2020

Retailers will have to forge ahead without reliable historic data to guide them — but looking at the events of the past six months and results from recent surveys can help center their perspective. This bifurcation is supported by other surveys, which saw variable responses. if a vaccine or other relief emerges.

Fulfillment 295

Fulfillment Gifts Small Business Retail eCommerce 295

Ecommerce Platforms

MARCH 15, 2023

Today’s top ecommerce Fulfilment statistics provide us with some useful insights into the current state of the online shopping landscape. In a world of instant gratification, same-day delivery, and evolving consumer expectations, ecommerce retailers can’t afford to underestimate the power of rapid Fulfilment.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Retailers relied heavily on historical sales data, consumer surveys, and rudimentary analytics to make decisions about which products to stock and how to organize them.

Technology 78

Technology Management Presentation Supplies 78

Retail TouchPoints

MAY 27, 2024

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Only 27% of online shoppers surveyed rated customer service received from online retailers as average or below, which suggests retailers are getting the job done.

Live Chat 211

Live Chat Customer Social Media eCommerce 211

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. The store has become a central hub for omnichannel fulfillment.

Omnichannel 267

Omnichannel Fulfillment Customer Retention Channel 267

Retail TouchPoints

JANUARY 16, 2024

According to data from ClearSale’s latest survey of consumer attitudes on ecommerce, fraud and CX, there’s a striking range of opinions about personalization among generations. This insight can help businesses more effectively plan, implement and leverage personalization technology and processes for different segments of their customer base.

Customer 281

Customer Improvements Consumer Recommendation 281

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. Sellers that leverage technology solutions throughout their supply chain manage these components much more effectively than those that don’t.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

AUGUST 26, 2022

This led to a spike in tap-to-pay usage — nearly 60% of shoppers have used a technology like Apple Pay or Google Pay at checkout during shopping trips. “If Inflation drove a lot of the back-to-school season’s shopping trends, but convenience nevertheless remained high on busy parents’ minds.

Merchant Services 259

Merchant Services Apparel Books Consumer 259

Retail TouchPoints

OCTOBER 16, 2020

Does your order fulfillment strategy live up to your customers’ expectations? According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. Don’t Shy Away From Investing in New Technology. Speeding up of order processing and fulfillment.

Shipping Costs 288

Shipping Costs Shipping Merchant Services eCommerce 288

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

POS 266

POS Payment Services Merchant Services Retail 266

Retail TouchPoints

JULY 18, 2022

Retail TouchPoints partnered with Amazon Web Services on a survey of more than 500 retail and CPG executives to understand: . For our survey respondents, the most significant opportunities existed in packaging, reducing product waste and reducing carbon footprint. They invest in technology to support their CSR goals. .

Technology 230

Technology Fulfillment Consumer Download 230

Retail TouchPoints

JULY 12, 2022

In fact, the vast majority of respondents ( 91% ) to Retail TouchPoints’ second annual Store Design & Experience Benchmark Survey indicated that store design and experiences were “somewhat” or “much more” important to their business strategy. The survey of 150 retail executives uncovered five key priorities: .

Retail 252

Retail Technology Consumer Customer Experience 252

iVend

JANUARY 20, 2021

Cloud-Based POS The hottest trend in POS technology currently is the cloud-based POS. According to a recent survey by McKinsey, 75% of the consumers have tried a new shopping behaviour in response to COVID-19 with an astonishing 36% trying a different brand. Here are our predictions on the tech trends that will shape retail in 2021.

Technology 98

Technology Small Business Retail Payment Services POS 98

Retail TouchPoints

NOVEMBER 17, 2023

The devices “have high-quality cameras on them, and we’re instructing our associates to take pictures of the overheads at an appropriate cadence,” throughout the day, said Hari Ramamurthy, a Technology Fellow at The Home Depot in an interview with Retail TouchPoints.

Improvements 228

Improvements Fulfillment Operations Presentation 228

Retail TouchPoints

MARCH 24, 2022

Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. consumers love the USPS.

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

365 Retail

DECEMBER 5, 2022

Technology has advanced significantly and with brands now moving into their busiest season, consumers will continue to opt for convenient shopping both online and on the high street for the ideal purchase. . Fulfilment execution. How to excel in Fulfillment Execution for retailers. These are: Touchless interactions.

Technology 52

Technology eCommerce Shipping Costs Fulfillment 52

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. This aligns with our survey results in which organizations dug into a real need to invest in their workforce.”

Operations 263

Operations Improvements Technology Management 263

ESW

JULY 20, 2020

According to a May 2020 survey from Fluent , only one in five U.S. Stores are taking longer to fulfill orders, especially large products, says Kirsten Newbold-Knipp , the Chief Growth Officer for delivery experience management platform Convey. Online Grocery Survey 2020 predicts that online grocery sales will jump by 40% this year.

Fulfillment 78

Fulfillment eCommerce Shipping Costs Shipping 78

Retail TouchPoints

OCTOBER 26, 2023

According to a Retail Insight survey of over 1,000 U.S. Using Data and Cognitive Technology to Improve Product Availability The first challenge in gaining an accurate view of on-shelf availability is deciding which data to use. Unfortunately, on-shelf product availability continues to be a key issue within grocery retail.

Customer 245

Customer Operations Improvements Technology 245

Retail TouchPoints

SEPTEMBER 2, 2022

A recent Europe Ecommerce report highlighted that 94% of Chinese, 76% of Europeans and 69% of Americans surveyed said they would boycott carbon negative companies. The acceleration of the digital economy has led to technological innovation in many aspects of retail operations. Analysis of Stock to Help Reduce Waste. in Romania.

Online Retail 250

Online Retail Shipping Costs Retail Supplies 250

Kibo

OCTOBER 8, 2021

Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. According to the survey , 45% of respondents listed customer experience as their number one priority. The importance of omnichannel fulfillment.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 294

Sporting Goods Technology Omnichannel Operations 294

Retail TouchPoints

DECEMBER 12, 2023

Keeping in mind as well the need to optimize their supply chain fulfillment to meet consumer delivery expectations while managing parcel carrier costs? With AI, where the nuances of pricing and fulfillment between brick-and-mortar and online sales can be analyzed, the answer is yes.

Retail 272

Retail Fulfillment Recommendation Consumer 272

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 270

Technology Consumer Mobile Operations 270

SellBrite

FEBRUARY 15, 2019

Fulfillment is one of the most important areas of your ecommerce business because it dictates your customers’ experience once they’ve clicked the “Purchase” button. While you might be able to manage fulfillment by yourself at first, the task may become challenging to manage as your business grows. Why Getting Fulfillment Right Matters.

Fulfillment 143

Fulfillment Shipping Costs Other eCommerce 143

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a. That’s massive for the Christmas season.

Fulfillment 215

Fulfillment Shipping Costs Omnichannel Operations 215

iVend

JANUARY 9, 2022

A new year is a time to look forward and think about what will shape the future, and in this, my first article of the year, I’ll be exploring the top five trends in retail technology for 2022. iVend Retail Management Suite iVend’s retail technology is delivering innovation in retail.

Technology 98

Technology Payment Services Retail Clothing 98

Retail TouchPoints

APRIL 21, 2023

Along with the boom in online shopping, as more retail activity shifts to ecommerce, fashion retailers in particular are faced with new responsibilities in order fulfillment. According to a McKinsey & Company survey , 75% of retail supply chain leaders made 2-day delivery a priority and 42% are aiming for same-day delivery.

Marketing 266

Marketing Fashion Order Fulfillment Shipping Costs 266

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

Fulfillment 52

Fulfillment White Paper Retail Order Fulfillment 52

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 258

Retail Clothing Events Games 258

Retail TouchPoints

NOVEMBER 17, 2023

Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies.

Shipping Costs 256

Shipping Costs Customer Experience Supplies Improvements 256

Retail TouchPoints

SEPTEMBER 7, 2021

In a survey conducted by McKinsey & Company looking to determine which behaviors will stick around post-COVID , e-grocery, virtual healthcare and home nesting were behaviors found most likely to continue. The micro-fulfillment center will support the company’s online grocery operations.

Fulfillment 262

Fulfillment Operations Presentation Supplies 262

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. The heaviest investment will take place in order fulfillment, such as last-mile delivery. Additionally, a recent Oracle report revealed that 66% of people prefer home delivery over other fulfillment options.

Operations 155

Operations Fulfillment Order Fulfillment Technology 155

Retail TouchPoints

FEBRUARY 22, 2023

Headless ecommerce and low-code application development are two increasingly advantageous technology frameworks — and they’re on a collision course for retailers. The Benefits of Headless A recent Yottaa survey of ecommerce leaders found that 62% are looking to headless commerce to improve engagement and conversions.

eCommerce 276

eCommerce eCommerce Platforms Customer Experience Technology 276