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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. In this rapidly changing environment, retailers need a powerful data platform that can help them adapt and respond with more flexibility and agility than ever before to capture digital and omnichannel shoppers and optimize their inventory.

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Top 2020 Retail Challenges and How To Future-Proof for 2021

Retail TouchPoints

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. However, a question mark still hangs over where they spent their money, as research showed that since the beginning of the pandemic, 49% of shoppers have been purchasing more online.

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Additionally, the retailer is now able to quickly replicate its contact centers in new countries it enters.

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The Rising Tide of Returns: Handling the Post-Holiday Surge  

ESW

The flood of post-holiday returns is a perennial headache for brands and retailers. But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. But this strategy may backfire and damage loyalty – especially for new shoppers or gift recipients.

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Does Customer Age Matter for Fraud Prevention?

Retail TouchPoints

Once they’re in, they can make purchases with the victim’s stored payment data and rewards points, including items for resale and gift cards they can convert to cryptocurrency to fund other illegal activities. Screen every order, even those from returning customers. Don’t rely on 2FA to stop fraud. Follow on LinkedIn and Twitter at ?@ClearSaleUS.

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A Brand Embassy for Coffee Lovers: Nespresso’s New Flagship Concept Debuts in Vienna

Retail TouchPoints

“We strongly believe in the relevance and power of retail as a brand-building channel. We indeed see that many customers appreciate a physical shopping experience and the direct face-to-face contact with our coffee specialists. The flagship boutique also provides exclusive services, such as gift engraving and product personalization.

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How to Create Winning Black Friday Promotions

Wiser

There are quite a few out there: gift guides, free products, longer sales periods, and many more. In a statement to Retail Dive, Ricardo Rubi of consulting firm Simon-Kucher explained how Macy’s and J.C. Penney’s holiday promotions struggled to compete with online retailers last year. .