Retail TouchPoints

JANUARY 28, 2022

Today’s online shoppers have become accustomed to a wide selection of in-stock products at competitive prices that can be delivered in a matter of days. Unlike Peloton purchases or baking sourdough bread, consumers’ increased preference for marketplaces looks like a pandemic-powered behavior that’s here to stay. It’s a high bar.

Consumer 231

Consumer Customer Experience Customer Retail 231

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. For example, research from Cornell University found that adding “one-click checkout” leads online shoppers to spend an average of 28.5%

Merchant Services 217

Merchant Services Payment Services Payments ACH 217

Retail TouchPoints

JUNE 7, 2023

In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences. Read part one here , part two here and part three here. Online sales reached $4.9 74% of U.S.

Technology 256

Technology Retail Customer Experience Presentation 256

BigCommerce

MAY 4, 2018

IRCE is arguably the ecommerce industry’s biggest and most influential annual event. From workshops and boot camps to hearing from industry leaders you often read about in the news, these are the IRCE 2018 moments that aren’t to be missed. What Is IRCE? How to Get the Most Out of IRCE. Here are IRCE 2018’s top events.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively.

Consumer 178

Consumer Telecommunications Banking Fulfillment 178

Retail TouchPoints

FEBRUARY 6, 2023

Unfortunately, when it comes to home delivery, most retailers treat customers monolithically and miss the opportunity to use delivery persona concepts that can lower delivery costs, increase revenue and improve customer loyalty. What are delivery personas? Some retailers have offered incentives (e.g.,

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1.

Consumer 254

Consumer Merchant Services Apparel Supplies 254

Retail TouchPoints

MARCH 26, 2021

Here are a few examples of how technology enhances customer experience and strengthens brand value. Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Store Fulfillment Technology for Flexible Fulfillment.

Customer Experience 302

Customer Experience Technology Customer Fulfillment 302

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” Today, it’s all about who offers the best customer experience. Think about it.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

BigCommerce

NOVEMBER 16, 2017

Putting an effective ecommerce shipping strategy in place is one of the most impactful steps you can take to grow your business online. Establishing an shipping strategy for your online store lets you ensure that everyone involved in this pipeline knows what’s going on and their part in the process. Go international?

Shipping Costs 420

Shipping Costs Shipping Merchant Services eCommerce 420

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. The takeaway here is to know your customer base so you know how much to invest in personalization.

Payment Services 252

Payment Services eCommerce Payments Retail 252

lateshipment

AUGUST 31, 2023

59% of US consumers planning to shop online this year, and 63% of consumers are planning to spend more money shopping compared to the 2022 holiday season. JustUno ] It’s important that e-commerce businesses brace themselves to handle the holiday rush and keep up with the evolving consumer trends.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

lateshipment

FEBRUARY 22, 2024

Here’s taking a deeper look at them for better understanding and how you can overcome them. Frequent Shipping and Delivery Challenges and How You Can Overcome Them High Shipping Costs Skyrocketing shipping costs are the most frequent challenge for both e-commerce merchants and customers. Here’s how. items, etc).

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

Wiser

APRIL 29, 2024

Creating the Perfect Store online merges the essence of physical retail success with digital sophistication to harness the burgeoning eCommerce wave. What is the Perfect Store Online? It’s about understanding and responding to the unique features of eCommerce platforms and the behaviors of online shoppers.

eCommerce Platforms 78

eCommerce Platforms Online Retail eCommerce Improvements 78

Kissmetrics

SEPTEMBER 11, 2020

Before you worry about good or bad, you first need a place to get those reviews. Here are a few questions to ponder: How can you, as a local business, stand out among your competitors? Most importantly, how can you interact with consumer reviews to put your business in the best possible light? What is Yelp?

eCommerce 331

eCommerce Shipping Costs Consumer Mobile 331

Retail TouchPoints

DECEMBER 22, 2021

Prior to the pandemic, many luxury retailers had been resistant to the idea of moving online, but COVID left them little choice. Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ COVID Pushes Luxury to Digitize. said Bousquet-Chavanne.

eCommerce 226

eCommerce Consumer Channel Travel 226

Ecommerce Platforms

MARCH 15, 2023

Today’s top ecommerce Fulfilment statistics provide us with some useful insights into the current state of the online shopping landscape. In a world of instant gratification, same-day delivery, and evolving consumer expectations, ecommerce retailers can’t afford to underestimate the power of rapid Fulfilment.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

lateshipment

MAY 25, 2022

“Get ready to jump with joy as your order is out for delivery”. True to what it claims, the out for delivery notification is indeed special compared to the other transactional shipping notifications sent during the post-purchase, order delivery phase of ecommerce. But what makes this delivery stage so special?

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer Retention 130

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. However, it requires synergy between online commerce channels and physical retail to succeed.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Ecommerce Platforms

JULY 23, 2021

Every ecommerce drop-shipper knows that getting the best supplier for an online store is quite difficult. You don't have to bother about products getting missing, delivering inferior products, horrible customer care, or delayed shipping. What product will you sell? What shipping options will consumers choose from your store?

Shipping Costs 211

Shipping Costs Payment Services eCommerce Payments 211

Kissmetrics

JANUARY 27, 2021

Let’s talk about content marketing. Content marketing continues to flourish for one very simple reason: it’s what the people want. People want high quality, useful, relevant, and engaging content about things that matter to them. So, what’s happening in content marketing, version 2021? How’s it doing in 2021? Not anymore.

Marketing 311

Marketing Social Media Blog B2C 311

lateshipment

SEPTEMBER 1, 2023

Consumers have more choices than ever when it comes to their shopping needs. Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back. The anticipation is palpable.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Kissmetrics

NOVEMBER 23, 2020

Without the ability to touch, feel, and test a product in real life, consumers look to reviews to determine whether or not an item will fit their needs. In fact, a survey by Dimensional Research found that reviews impact the buying decisions of 90% of consumers. Most people won’t buy a product if it has a low review rating.

eCommerce 307

eCommerce Consumer eCommerce Platforms SEO 307

Retail TouchPoints

SEPTEMBER 23, 2022

Many successful online retailers are choosing to outsource their operations to 3PL provider. Internal Warehouse and 3PL: What is Better for Your Business? trillion by 2026 , we can conclude that most companies are choosing to outsource. What are your company’s growth projections?

Shipping Costs 286

Shipping Costs Order Fulfillment Fulfillment Shipping 286

Retail TouchPoints

MAY 18, 2021

COVID-19 undoubtedly convinced a large number of ecommerce “virgins” to make their very first online purchase, but it’s likely much of the dramatic growth seen over the past year came from infrequent ecommerce users — those that had used online channels for less than 25% of their purchases prior to the pandemic.

eCommerce 174

eCommerce Shipping Costs Fulfillment Supplies 174

Retail TouchPoints

NOVEMBER 10, 2020

Adobe expects online holiday spend to surpass $189 billion , up 33% year-over-year, compared to a 1% to 1.5% This challenging holiday season can become an opportunity for retailers that understand what shoppers are expecting and rise to the occasion. Delivery Delay Woes Can be Handled with Transparency and Honesty.

Shipping Costs 246

Shipping Costs Social Media Gifts Shipping 246

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

lateshipment

SEPTEMBER 17, 2020

What are the effects of the Coronavirus pandemic on eCommerce retailing? Restrictions placed on movement have left most people with no choice other than to make their purchases online. This has prompted some retailers to move their retail business entirely online. Effects Of The COVID-19 Pandemic on eCommerce Retailing.

Shipping Costs 246

Shipping Costs eCommerce Retail Shipping 246

Groove

AUGUST 22, 2022

Why Sell Food Online? By offering your perishable products directly to consumers outside of your existing in-person sales channels, you will earn new brand champions without sacrificing profit margins to middle-men and chain grocery stores. For most households in the United States and across the world, a spare freezer is not available.

Shipping Costs 195

Shipping Costs Shipping Food and Beverages Merchant Services 195

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. In fact, 58% said school would be a bigger deal this year and 56% said they are more excited about shopping for back-to-school items this year. Orschell explained that before the Delta variant hit the U.S.,

Supplies 298

Supplies Consumer Omnichannel Multi-channel 298

BigCommerce

MARCH 30, 2018

In fact, Amazon’s Subscribe and Save subscription service is the most used subscription service in the world, according to a McKinsey study. Here’s a quick overview of the most popular services men and women subscribe to. The right subscription ecommerce model for your products and what to expect (i.e. do they care?).

Subscription 345

Subscription Payments eCommerce Payment Services 345

Kissmetrics

MARCH 23, 2021

Food delivery service marketplaces are expected to reach $154.34 In this post, I’m breaking down everything you need to know about service marketplaces and how to launch one people will use. What Is a Service Marketplace? alone, the consumer service economy is worth a whopping $9.7 billion in 2023. In the U.S.

Payment Services 308

Payment Services SEO eCommerce Shipping Costs 308

lateshipment

SEPTEMBER 4, 2020

Ultimately, this can be every bit as important as some other efforts that people tend to talk about more frequently. On the other hand, an attractive and helpful on-site experience can be what pushes someone over the edge from browsing to buying — even if it doesn’t always happen on a conscious level. Prioritize Mobile Friendliness.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

OCTOBER 1, 2022

Additionally, an integration feature lets you group consumers and contacts according to their overall buying behavior. According to a recent survey, up to 79% of consumers delete emails that aren’t mobile-optimized. Before making a final decision, test different solutions to see what works best for you. Conclusion.

Marketing 260

Marketing Mobile eCommerce Platforms Reference 260

Retail TouchPoints

JUNE 15, 2022

Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Appointments. App Utilization.

Payment Services 247

Payment Services Books Live Chat Fashion 247

lateshipment

NOVEMBER 21, 2022

Delivery issues are inevitable and particularly more frequent during the holiday season. However, that doesn’t mean we let them get away with delivery issues because an angry customer doesn’t delve deep into the reasons behind the issue. This in turn leads to repeated WISMO inquiries that consume all of your support reps’ time.

Shipping Costs 130

Shipping Costs Customer Social Media Shipping 130

lateshipment

MAY 15, 2020

When you ship through FedEx or UPS, most packages make it to their destinations intact and on time. But, what do you do during those rare occurrences when a package is lost in transit? What's the point in 2 day shipping if you lose the package? In most cases, it is the retailer who bites the bullet.

Shipping Costs 246

Shipping Costs Payment Services Document Shipping 246