Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 309

Customer Experience Technology Customer Fulfillment 309

Ecommerce Platforms

FEBRUARY 21, 2023

What does “shipped” mean? For the most part, many of us can assume an order that has “shipped” is no longer sitting in a warehouse waiting to be picked and packaged. However, the shipped status can also be somewhat ambiguous. It doesn’t provide us with much information on the surface about when we’ll receive an item.

Shipping Costs 104

Shipping Costs Shipping Payment Services eCommerce 104

RetailMinded

APRIL 26, 2024

One of the most significant issues of all is figuring out how you’re going to manage the complexities of shipping, both domestically and internationally. That means you need to figure out how you’re going to deliver a shipping experience that’s transparent, reliable, and cost-effective.

Shipping Costs 52

Shipping Costs Shipping eCommerce eCommerce Software 52

Retail TouchPoints

AUGUST 19, 2022

But consumers aren’t just buying items online and having them shipped to the house. Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021.

Technology 255

Technology Shipping Costs Omnichannel Mobile 255

lateshipment

MARCH 31, 2022

Understanding Shipping Labels. Shipping labels are an important part of any business’ package delivery process because when they’re damaged or missing, your parcels can probably get lost and ultimately hurt your customers’ delivery experience. How to Handle Unused Shipping Labels. The onus of voiding shipping labels is on you.

Shipping Labels 130

Shipping Labels Shipping Costs Shipping eCommerce 130

lateshipment

FEBRUARY 28, 2022

They expect you to engage with them throughout the order delivery lifecycle via transactional shipping notifications. Therefore, all you need to do is exceed your customers’ expectations and meaningfully engage with them via seamless shipping notifications at every step of the way. When the order has been shipped.

Shipping Costs 130

Shipping Costs Shipping Events eCommerce 130

UpSellIt

FEBRUARY 22, 2023

That’s where Exit Detect technology comes in. UpSellit’s best-in-class Exit Detect technology effectively reduces abandonment and improves e-commerce cart recovery by interacting with the right shoppers at the right time. How it Works UpSellit’s Exit Detect technology is combined with sophisticated and customizable segmentations.

Technology 116

Technology eCommerce Shipping Conversion Optimization 116

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide.

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Retail TouchPoints

JULY 17, 2020

The impact of digital technology on the retail industry has been nothing short of profound. Amid all the turmoil, one thing is clear: COVID-19 is simply a catalyst for adopting digital retailing technology. In recent years, bricks have morphed into clicks and taps as consumers have embraced the convenience of online shopping.

Technology 204

Technology eCommerce Retail Merchant Services 204

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences. AI is only as effective as the data it receives.

Shipping Costs 232

Shipping Costs eCommerce Customer Experience Recommendation 232

Ecommerce Platforms

JUNE 17, 2019

This, of course, does not entail setting up multiple brick-and-mortar stores or international warehousing, but it does require a strategic and well-thought-out approach to shipping. Why should you care about ecommerce shipping ? Determining an Ecommerce Shipping Strategy: Understanding Shipping Variables and Setting Goals.

Shipping Costs 187

Shipping Costs Shipping eCommerce Payment Services 187

lateshipment

MAY 13, 2021

There are 10 such critical shipping events (touchpoints) in the customers’ post-purchase journey (from the moment it is picked up by the carrier till it reaches the hands of the customer) that businesses can leverage to meaningfully engage with customers. 10 Post-purchase Shipping Notifications to Effectively Engage Your Customers.

Shipping Costs 130

Shipping Costs Shipping Customer eCommerce 130

lateshipment

JANUARY 7, 2021

Cloud computing is revolutionizing technology that has created a buzz in many business areas due to its ease of accessibility and flexibility. After looking at such exponential figures, there is no doubt that companies worldwide have outgrown the outdated technologies and expanded their investments towards cloud computing.

Shipping Costs 130

Shipping Costs Shipping Supplies eCommerce 130

UpSellIt

FEBRUARY 22, 2023

That’s where Exit Detect technology comes in. UpSellit’s best-in-class Exit Detect technology effectively reduces abandonment and improves e-commerce cart recovery by interacting with the right shoppers at the right time. How it Works UpSellit’s Exit Detect technology is combined with sophisticated and customizable segmentations.

Technology 78

Technology eCommerce Shipping Conversion Optimization 78

Retail TouchPoints

MAY 6, 2024

These three examples are based on multiple real-life scenarios that illustrate how advances in technologies, such as the Internet of Things (IoT), can empower retail facility managers to improve their oversight of critical equipment, including lighting, HVAC, refrigeration and more.

Shipping Costs 246

Shipping Costs Retail Operations Technology 246

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. As a result, businesses are expediting their adoption of new tools and technologies and ultimately evolving their business strategy.

Supplies 245

Supplies Shipping Costs Small Business Retail Recommendation 245

ChannelAdvisor

OCTOBER 10, 2021

Krish not only articulates the role COVID-19 has played in the e-commerce boom, but simplifies many of the complex changes being made to international shipping procedures. The pandemic may have been the catalyst for the large-scale change in consumer habits, but the technology was already there.

Shipping Costs 98

Shipping Costs Shipping eCommerce Payment Services 98

Retail TouchPoints

FEBRUARY 2, 2024

Some ships had to reduce their loads by as much as 75% so they could traverse the shallow waters, which strained the supply of many materials including coal, chemicals, iron ore and other metals. In 2022, stifling temperatures and drought shrank water levels along Europe’s Rhine River, a waterway relied on by much of the continent.

Supplies 258

Supplies Shipping Costs Food and Beverages Management 258

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. How technologically advanced are your operations?

Shipping Costs 305

Shipping Costs Order Fulfillment Fulfillment Shipping 305

Retail TouchPoints

MAY 22, 2024

The crux of the issue lies in how revenue is recognized: most ecommerce platforms record revenue based on the sale date, not the ship date, contradicting Generally Accepted Accounting Principles (GAAP), which require specific treatment of revenue recognition. This discrepancy in revenue recognition can have profound implications.

Payment Services 149

Payment Services Shipping Costs Shopify Payments 149

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. ” The retailer provided recommendations for three providers: FineLine Technologies , Avery Dennison and PAX Tag and Label. ” Still, he noted that many large retailers run a data-driven supply chain, using electronic data interchange [EDI] integrations.

EDI 273

EDI Drop Ship Supplies Jewelry 273

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. This is why engaging a reliable fulfillment solution is imperative.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. Sales-to-inventory forecasting not only determines sales numbers but also informs other business decisions, ranging from hiring and resource management to marketing decisions and inventory and shipping procedures.

Supplies 294

Supplies eCommerce Shipping Costs Customer Loyalty 294

Groove

JUNE 15, 2022

They allow the customer to conveniently purchase products and services through encryption technology. Encryption technology allows sellers to accept these payments that are connected through a 3rd-party app linking the customer’s bank account, credit card, or debit card. Types of Mobile Payments & How They Work.

Mobile Payments 195

Mobile Payments Payment Services Mobile eCommerce 195

Retail TouchPoints

DECEMBER 4, 2023

This is where collaborative automation, or ‘CollaboMation,’ comes to the fore, offering seamless technological integration for successful deployment. Painting a Complete Picture Many retailers require more detailed data and the ability to break down information by individual workstations, processes or initiatives.

Retail 239

Retail Shipping Costs Travel Operations 239

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers.

Omnichannel 259

Omnichannel Shipping Costs Operations Fulfillment 259

Retail TouchPoints

MAY 2, 2022

Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. When a consumer returns an item, that’s two legs of shipping — and the concomitant environmental impact — that essentially occurred for naught. Technology and Sustainability.

eCommerce 322

eCommerce Shipping Costs B2B Clothing 322

Retail TouchPoints

OCTOBER 6, 2023

For example, when a brand informs its 3PL about an upcoming promotion or sale, the 3PL can adjust staffing accordingly, which will avoid fulfillment backup and shipping delays. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

Fulfillment 278

Fulfillment Shipping Costs Supplies Operations 278

Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side. Net sales were down 1.6%

Shipping Costs 282

Shipping Costs Supplies Operations Shipping 282

lateshipment

NOVEMBER 26, 2023

However, as for pain points, customers said they had several frustrations in the previous holiday season such as a lack of communication during the shipping process (57%), lost or damaged packages (51%), and delayed packages (49%). That said, let’s see why post-purchase is a huge missed opportunity for most businesses out there.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

OCTOBER 19, 2022

Key takeaways include: Lean on mobile tools, but don’t forget associates: In-store technology is both expensive and necessary, but tapping into the technology shoppers carry in their pockets can defray some of the cost. Start training them to use the phone when they come in, and then you can put some functionality on top of that.”.

Shipping Costs 264

Shipping Costs Omnichannel Webinar Operations 264

Retail TouchPoints

APRIL 3, 2024

Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything. in-store, mail, drop-off points) to accommodate different preferences; Communication and transparency : Keep customers informed throughout the return process.

Shipping Costs 191

Shipping Costs Shipping Labels Shipping Consumer 191

Retail TouchPoints

APRIL 1, 2022

Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. In the era of digitization and information, data is everything. A recent study found that 63% of U.S. It All Comes Down to Data.

Retail 241

Retail Shipping Costs Fulfillment Shipping 241

Retail TouchPoints

APRIL 4, 2022

The platform integrates with The Vitamin Shoppe’s systems to ensure real-time inventory information and reliable shipping. “As

Merchant Services 252

Merchant Services Accessories Supplies Shipping 252

lateshipment

APRIL 9, 2024

Here’s a chronology of the events that might follow: They stop shopping with the brand, leading to a drop in loyalty and revenue and a rise in acquisition costs, shipping costs (returns/ cancellations), product costs (loss and damages), etc. Solution: Keep customers informed about their order status at all times.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

lateshipment

MARCH 22, 2024

Last but not the least, is shipping. We ship out items from our warehouse in Michigan within, one business day, we try to ship our products out ASAP. We provide them with a lot of information before they buy. In terms of shipping, do you face any challenges? The biggest challenge in shipping would be the timing.

Shipping Costs 130

Shipping Costs Shipping Gifts Customer Experience 130

Retail TouchPoints

JUNE 24, 2022

Taking a more sustainable approach to the whole manufacturing, shipping and selling process can mean that eco-friendly, long-lasting garments are made, where materials are sourced locally to reduce the impact on the environment. An Eco-Conscious Journey. Ultimately, what is truly needed is continued and consistent supply chain transparency.

Fashion 316

Fashion Shipping Costs Supplies Apparel 316