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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Think year-round love with these five critical customer service tips. Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage.

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What generates more ecommerce leads? A popup or live chat

GetElastic

While there are many tools out there to help generate more leads, popups and live chat software have stood out as two pretty effective solutions. And, according to Neil Patel , you can boost lead generation by up to 45% using live chat software. How to Use Live Chat for Lead Generation?

Live Chat 149
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Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Shopping Cart Abandonment Tips. Experiment With Live Chat & Chat Bots. When designing your checkout flow, make sure button sizes are mobile compatible. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. Experiment With Live Chat & Chat Bots.

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21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales. Does live chat increase eCommerce conversions?

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. Tip 1: Offer deep customer support to help with conversion and enhance loyalty. Tip 2: Simplify the cart and checkout process.

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How to Convert Mobile Visitors into Email Subscribers

Klaviyo

Mobile devices are taking the Internet by storm. Nearly 56% of website traffic now comes from mobile devices. Mobile visitors aren’t converting as well as desktop visitors. Why is it difficult to convert mobile traffic into leads? Importance of Mobile Conversions. Tips for Turning Mobile Traffic into Subscribers.

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Contact Us Page Tips: Move From Blah to Yeah!

Kissmetrics

When customers know where you are, even when they’re looking at a mobile device, your conversion rates can skyrocket. They can search FAQs, start a live chat, or send an email. And we’ve shared quite a few tips you can put to use right now. Test your site on mobile devices. Personality Plus: Kick Point.