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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

Though return rates vary by industry, one trend remains constant: Return rates are on the rise across all verticals, causing profit margins and supply chains to suffer. Brands with high holiday shopping return rates face decreased profit margins, complicated supply chain challenges, reduced cash flow and more.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. What modes of communication are available if and when your customers are looking for insight?

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How Conversational AI Keeps Retailers Running Efficiently and Effectively

Retail TouchPoints

In January, at the height of the Omicron surge and in the midst of pandemic-driven supply chain woes, McKinsey & Company published an exploration of the ways in which companies are “vulnerable” to supply chain disruption.

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RetailX Virtual: How 4 Digital-First Retailers Leverage Tech To Enhance Human Connections

Retail TouchPoints

While Wine.com sells exclusively online, the retailer has built person-to-person connections through a team of wine experts who engage in live chats with site visitors. Before the pandemic, Wine.com had branched into the physical world with live tasting events and winery tours. Wine.com Taps Experts To Ease Selection Process.

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B8ta CEO: Live Shopping is the Future of Experiential Retail Worldwide

Retail TouchPoints

The at-home audience will become part of the show as well as b8ta rolls out live chat, making the streams fully interactive through all channels. The Future of Experiential Retail is Digital. Shop Studio is currently only available in the Bay Area, but b8ta plans on rolling out the program to the rest of the country.

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