Retail TouchPoints

MARCH 19, 2021

Casual apparel retailer Marine Layer has added features such as mobile checkout, endless aisle and ship-from-store as it seeks to offer a more seamless omnichannel experience across digital and physical channels. retail stores. “So So we made the decision last year to turn a very difficult year into an opportunity.

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Omnichannel POS Apparel Shipping 193

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. You’ve got to have great product and a great experience.”

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Omnichannel Social Media Mobile Fashion 276

Retail TouchPoints

MAY 3, 2024

The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences. Save Mart also will upgrade to Instacart’s Storefront Pro in order to add advertising to its ecommerce storefront.

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Retail Omnichannel Mobile Operations 240

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 293

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. She took a three-pronged approach to digital transformation. We began the journey by getting our heads around the data.”.

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Omnichannel eCommerce POS Operations 269

365 Retail

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

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Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Meghan Stabler is a highly experienced business executive with deep experience in all aspects of marketing, product management, strategy and digital transformation.

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Omnichannel Merchant Services BigCommerce Payment Services 260

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. Because there are a lot of mobile devices that you’ll see in other stores and they’re behind a cabinet or locked in a drawer.”

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POS Mobile Payment Services Technology 217

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

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Omnichannel POS Fulfillment Operations 160

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

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Omnichannel Customer Loyalty B2C B2B 253

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America. Zurich Insurance Group.

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Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Retail Media Networks that offer managed service advertising solutions are likely to take a more active approach to channel selection. The silver lining?

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Retail Omnichannel Channel Mobile 285

Retail TouchPoints

JULY 13, 2023

The Retail Management Suite from Jesta I.S. includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years.

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POS Omnichannel Supplies Mobile 219

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies.

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Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

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Home Furnishings POS Omnichannel Fulfillment 262

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

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POS Mobile Payment Services Point of Sale 52

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. A few of these key features include things like a drag-and-drop online store builder, automated inventory management tools, multi-channel selling, and an advanced suite of marketing and SEO tools.

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BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

OCTOBER 21, 2021

Mobile engagement platform Vibes has been integrated with Salesforce Marketing Cloud’s (SFMC) Journey Builder to provide retailers native access to its SMS campaign manager.

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Marketing Mobile Omnichannel Management 256

Retail TouchPoints

SEPTEMBER 20, 2022

Apple’s ad policy changes are already impacting spend on social media and mobile. A timely benefit of improved first-party data management is the ability to better engage with existing customers. In this regard, agencies with channel expertise in direct mail or TV can help with support, from creative to audience to measurement.

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Omnichannel Marketing Social Media Channel 260

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Omnichannel Shipping Costs Operations Fulfillment 261

Retail TouchPoints

OCTOBER 20, 2022

Mall of the Emirates has introduced a Digital Concierge WhatsApp Chat feature that allows consumers to shop the entire shopping center in-store, at home or through a mobile device.

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Books Omnichannel Customer Fashion 266

Groove

FEBRUARY 9, 2022

Omnichannel selling opportunities. Mobile optimization. Its features support high traffic sites and help to manage extremely large orders, making the platform suitable for not only D2C retailers but also B2B wholesalers. Omnichannel Selling. Mobile Optimization. Integration capabilities. Performance. Integrations.

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Merchant Services eCommerce BigCommerce B2B 284

Groove

NOVEMBER 24, 2020

Mobile & SEO optimization. Omnichannel selling. This means that website owners don't need an external server to manager their business. All themes are optimized for mobile, so customers at any stage of the buyer's journey can easily browse, add items to their cart and checkout seamlessly on mobile devices.

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BigCommerce Payments Payment Services B2B 368

Retail TouchPoints

OCTOBER 19, 2022

Retail has managed to bounce back from the depths of the pandemic and remain strong even in the face of high inflation, and while ecommerce continues to climb, brick-and-mortar remains absolutely vital. However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops.

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Shipping Costs Omnichannel Webinar Operations 266

Groove

MARCH 6, 2024

While many tools are required to successfully manage a digital-age brand, the tools you trust with your ongoing digital marketing strategy are among the most crucial. Diehard users love the interface for the way it facilitates truly polished omnichannel campaigns, as well. Easily track mobile performance, overall ROI, and more.

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Social Media Customer Data Shopify Magento 370

Kibo

JUNE 25, 2020

The COVID-19 pandemic has catapulted digital and omnichannel to the top of the priority list for retailers and brands worldwide. Those who have already embraced digital and omnichannel capabilities are one step ahead, but it is not too late. Omnichannel Retail Index 2020. And the stakes have never been greater.

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Omnichannel Download Retail Channel 117

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Retail Technologies Empowered by the Cloud As mentioned, the cloud can connect a variety of technologies and capabilities — empowering an efficient omnichannel retail business.

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Consumer Omnichannel Retail Technology 235

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. In this blog post, we will explore the importance of aligning your omnichannel commerce operations with your supply chain and outline six key transformative benefits.

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Retail TouchPoints

JUNE 4, 2020

And although store managers and associates will play a crucial role in how the industry moves forward, industry experts affirm that all members of the retail enterprise — from the C-level on down — must prioritize learning and development in order to acquire the skills needed to adapt and evolve in a world affected by COVID-19.

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Management Fulfillment Omnichannel Consumer 182

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

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Omnichannel Customer Experience Channel Information 71

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

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Shipping Costs Improvements Live Chat Retail 226

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Pay And Benefits Increased For Permanent And Temp Workers.

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Supplies Mobile eCommerce Technology 155

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

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Omnichannel Fashion Mobile Improvements 257

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Optimized supply chain management to avoid stockouts and overstocking. Holiday shopping season is upon us. Expect the Unexpected.

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Shipping Costs Retail Omnichannel Supplies 244

Retail TouchPoints

FEBRUARY 9, 2022

This means retailers need to take an omnichannel approach to successfully meet the demands of their audience. Case management functions in omnichannel survey platforms have the power to provide proactive support. The Omnichannel Approach. This way, your company can personalize even further and improve its market fit.

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Payment Services Shopping Carts Omnichannel Multi-channel 247

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. This may include a brand’s website, social media accounts, mobile app, or physical stores. An omnichannel strategy seeks to deliver a cohesive message across all channels. Why Is Omnichannel Important?

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Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

MARCH 26, 2024

. “Our joint effort with AWG is more than a partnership; it’s a dedicated effort to empower independently owned grocers to navigate the digital landscape,” said Nick Nickitas, General Manager, Local Independent Grocery at Instacart in a statement. An Instacart shopper will then pick and deliver the order. ”

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Shopping Carts eCommerce Download Omnichannel 147