BigCommerce

MAY 18, 2020

But, one thing remains the same throughout time: inventory is at the center… Omnichannel StrategiesAs consumer behaviors change, so must retailers.

Omnichannel 465

Omnichannel Management BigCommerce Consumer 465

Forrester eCommerce

JULY 30, 2021

Age of the Customer customer experience management Customer Experience Measurement omnichannel customer experience voice of the customer (VOC Yesterday evening, Qualtrics announced that it’s acquiring Clarabridge in an all-stock deal worth $1.125 billion.

Management 525

Management Customer Customer Experience Marketing 525

Forrester eCommerce

NOVEMBER 2, 2018

Maturing Into A Horizontal Channel Management Platform Aligned With CRM and Marketing Automation. Partner relationship management (PRM) connects the dots between partner planning, recruitment, […]. Channel and alliance leaders are known to be good jugglers. With the average partner program containing over 90 distinct components, encouraging channel growth while mediating conflict is a complex undertaking.

Management 417

Management Channel Multichannel B2C 417

Forrester eCommerce

JULY 12, 2021

TMS used to streamline operations and reduce logistics costs. But in its journey to the cloud TMS embedded AI, added mobile geolocation. It shifted focus from cost to customer and employee experience. Age of the Customer

Technology 497

Technology Management Mobile Omnichannel 497

Forrester eCommerce

JANUARY 11, 2021

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

Management 526

Management Social Media Omnichannel eCommerce 526

Forrester eCommerce

SEPTEMBER 11, 2020

Product managers must integrate design thinking into their product commercialization and lifecycle process to foster a customer-focused approach for offerings. customer experience customer-centric design Product Management SiriusDecisions Research user experience (UX) Customer Needs Discover

Management 544

Management Omnichannel Customer Experience Customer 544

Forrester eCommerce

MAY 8, 2020

Cost management is a topic that consistently comes up in inquiry, regardless of whether the original question was about cost management or about other aspects of cloud strategy. Up until recently, cost management was exclusively served by third-party software offerings.

Management 273

Management Financial Services Omnichannel Information 273

Forrester eCommerce

SEPTEMBER 25, 2020

Product Management SiriusDecisions ResearchThis post outlines three key ways product leaders can use customer input and feedback to drive growth in the coming year.

Management 403

Management Customer Omnichannel eCommerce 403

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management.

Omnichannel 114

Omnichannel Management Multichannel Fulfillment 114

Forrester eCommerce

NOVEMBER 9, 2020

As brands increasingly use different types of partners to reach, influence, transact, and retain customers, partner relationship management (PRM) solutions are being asked to serve both traditional and nontraditional channels at a new level of scale and personalization.

Channel 377

Channel Management Omnichannel Operations 377

Zaius

JULY 5, 2018

Even worse, these ineffective workflow diagrams are almost impossible to integrate into a full omnichannel marketing strategy. Thankfully, there is a better way to manage your B2C marketing flow that is simpler, easier, and even helps you measure your omnichannel marketing campaigns. Not only can complex decision trees be tough to manage, they’re also incredibly limited. Unfortunately, decision trees don’t provide the necessary visibility for omnichannel.

Omnichannel 218

Omnichannel B2C Channel Social Media 218

Forrester eCommerce

OCTOBER 29, 2020

Cybersecurity identity & access management (IAM) security risk management Zero Trust Model cybersecurity data management passwords Security & RiskMy wife has the good fortune of living with a security and risk pro who also happens to be a US Army intelligence officer, so she’s been previously scolded about lax security practices. I also point out how “hacking” scenes on TV and in movies are comical and inaccurate.

Management 334

Management Omnichannel Customer eCommerce 334

Forrester eCommerce

APRIL 20, 2020

To navigate the next stage of the coronavirus pandemic, governments and companies must design and enforce Pandemic Management Protocols (PMPs) — a set of procedures and processes by which people will go to the office, go to school, congregate in public, eat in restaurants, travel, and move without causing unmanageable new outbreaks of the virus.

Management 496

Management Travel Omnichannel Customer 496

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future.

Omnichannel 96

Omnichannel Retail Multichannel Social Media 96

Forrester eCommerce

MARCH 2, 2021

An innovative management culture provides a strong purpose, creates diverse and cross-functional teams, focuses on the customer as the center of business activity, and embraces transparent communication with the organization.

Management 468

Management Omnichannel Customer Experience Customer 468

Retail TouchPoints

APRIL 6, 2022

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally.

Omnichannel 94

Omnichannel Management Retail Technology 94

Forrester eCommerce

JUNE 30, 2021

This compelled wealth management firms to accelerate their digital transformations and upgrade their sales, service, and advisory capabilities. Age of the Customer Customer Engagement customer experience financial services Wealth Management

Management 332

Management Financial Services Omnichannel Customer Experience 332

Forrester eCommerce

JANUARY 21, 2022

Outdated and disconnected performance management programs are increasingly causing damage to employee and organization success, but some organizations are turning to continuous performance development (CPD) programs that are proving successful in solving these problems. .

Management 195

Management Omnichannel eCommerce Customer 195

Forrester eCommerce

AUGUST 3, 2021

If you want to be unpopular with an Agile or DevOps team, tell them “you need to use the shared service.” ” Shared services have a well deserved reputation for bureaucracy, one-size-fits-all standards, long lead times, and high transaction costs.

Management 307

Management Omnichannel eCommerce Customer 307

Forrester eCommerce

DECEMBER 4, 2020

A cursory glance shows 25-plus acquisitions in the last eight months in the DevOps and related IT management spaces, and […]. Your trusty DevOps Theme Team here! As Forrester analysts, we keep an eye on mergers and acquisitions; it’s part of our job.

Management 362

Management Omnichannel Operations eCommerce 362

Forrester eCommerce

NOVEMBER 19, 2020

Product portfolio management is a major responsibility for product management leaders, but it’s often approached in a disjointed, ad hoc manner that can cause confusion for teams, customers, and buyers. Product Management SiriusDecisions Research

Management 259

Management Customer Omnichannel eCommerce 259

Forrester eCommerce

DECEMBER 16, 2021

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation.

Presentation 370

Presentation Management Omnichannel Marketing 370

Forrester eCommerce

NOVEMBER 22, 2021

The new PMA has three priorities: employee experience, customer experience, and managing the business of government. Age of the Customer customer experience customer experience management customer obsession government

Customer Experience 370

Customer Experience Management Customer Omnichannel 370

Forrester eCommerce

NOVEMBER 17, 2021

Age of the Customer financial services Wealth ManagementTraditional financial services firms will make non-traditional moves and look to innovate to stay competitive in the year ahead.

Management 365

Management Financial Services Omnichannel eCommerce 365

Forrester eCommerce

APRIL 1, 2019

channel partners distribution channels - ISVs OEMs & VARs integrated marketing (cross-channel) partner & affiliate marketing partner relationship management (PRM) alliances channel Channel Data (CDM) Channel Incentives channel marketing channel sales Incentives Partner Programs Partner Relationship Management Shadow Channels Through-ChannelChannel incentives are used to improve indirect sales performance, orchestrate partners’ behavior, and engender channel loyalty.

Channel 412

Channel Management Omnichannel Customer 412

Forrester eCommerce

APRIL 16, 2020

Enterprise service management (ESM) emerged from the crowded IT service management (ITSM) market. ESM expands service thinking and the service catalog into domains outside of IT as well as speeding up workflow development.

Management 312

Management Omnichannel Marketing eCommerce 312

Forrester eCommerce

MAY 21, 2020

Age of the Customer customer experience management employee experience pandemic risk management security risk management technology-driven innovation customer experience Security & RiskMost experts agree that COVID-19 is going to be around for some time. Widespread availability of a vaccine is at least 18 months away. But business can’t and won’t be on hold during that time. Technology will play a pivotal role in running your business during the pandemic.

Technology 371

Technology Management Omnichannel Customer Experience 371

Forrester eCommerce

AUGUST 27, 2021

We’ve been researching the rise of product-centricity for some time now at Forrester. In my view, it’s emerged as the primary integrated operating model response encompassing agile, DevOps, and cloud.

Management 358

Management Operations Omnichannel Retail 358

Forrester eCommerce

APRIL 6, 2021

Product management leaders continue to identify team upskilling as a key priority for business success. Product Management SiriusDecisions Research

Management 365

Management Omnichannel Customer eCommerce 365

Forrester eCommerce

APRIL 2, 2019

data management master data management metadata management cloud data catalog data governance data profiling hadoop lineageArchitects can choose, and do, a primary cloud service provider and/or Hadoop system to house their data. Moving, transforming, cataloging and governing data is a different story. So, architects come to me after throwing up their arms searching for solutions to tame the information fabric thinking they must be missing something.

Management 330

Management Omnichannel Customer Information 330

Forrester eCommerce

MARCH 11, 2020

Measuring marketing performance is not just a tongue twister; it’s hard work. Channel-specific metrics cause headaches, and reporting is a hodgepodge of data sources and dashboards from multiple martech and measurement tools.

Management 349

Management Marketing B2C Omnichannel 349

Forrester eCommerce

NOVEMBER 19, 2020

Bad puns in the title of this blog post aside (queue the rolling of the eyes, sigh, and slight smirk), we are pleased to announce that “The Forrester Wave™: Privileged Identity Management (PIM), Q4 2020” is now live.

Management 351

Management Omnichannel Customer Improvements 351

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

Does your retail management system do what you really need? And can it manage all aspects of your retail operations from one place? What is an integrated retail management system? What are the benefits of an integrated retail management system? Workforce Management.

Management 96

Management Retail Multichannel POS 96

Forrester eCommerce

NOVEMBER 4, 2021

Age of the Customer customer experience customer experience index (CX Index) customer experience management customer experience maturity Customer Experience Measurement Customer Experience Strategy Customer Service Solutions

Customer Experience 259

Customer Experience Management Customer Omnichannel 259

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live. Asia Pacific B2C Marketing marketing automation Marketing Technology (martech) omnichannel customer experience

Channel 243

Channel Management Customer Data B2C 243

Zaius

JANUARY 30, 2018

True omnichannel marketing is tough to do well. But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. That’s despite the fact that research from the CMO Council and Netsertive revealed that 94% of marketers think that providing an omnichannel customer experience is crucial to business success. What is an omnichannel marketing strategy?

Omnichannel 191

Omnichannel Marketing Channel Multichannel 191

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success.

Omnichannel 96

Omnichannel Fulfillment Supplies Customer Retention 96

BigCommerce

JANUARY 7, 2019

Customers insist on more choices regarding where, when, and how they can purchase goods – including buying directly from brand… Multi-Channel Ecommerce Omnichannel Strategies

Channel 355

Channel B2B Multi-channel Management 355

Forrester eCommerce

DECEMBER 26, 2018

customer experience customer experience index (CX Index) customer experience strategy customer insights digital disruption digital money management wealth management promotedRecently, Forrester published our CX predictions for 2019. Our first prediction was that stagnating CX quality will cause short, destructive price wars. We cited Fidelity’s two new zero-fee investment funds as an example of how this is already starting to play out.

Management 358

Management Customer Experience Omnichannel Customer 358

Retail TouchPoints

JANUARY 13, 2022

Blue Yonder has launched several microservices under its Luminate Commerce portfolio, with the goal of helping retailers meet the last mile demands of their customers.

Fulfillment 89

Fulfillment Omnichannel Management Order Fulfillment 89

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

Omnichannel 107

Omnichannel Retail Social Media Fashion 107

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience.

Omnichannel 147

Omnichannel Outdoor Toys Electronics 147

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management? Task Management. Omnichannel Workforce Management.

Management 76

Management Omnichannel Retail Operations 76