Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. Armed with the data of years of study, the OSF Digital Strategy team can help you plan and prioritize your 2024 roadmap.

Shipping Costs 231

Shipping Costs Improvements Live Chat Retail 231

Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options.

Retail 307

Retail Customer Loyalty Social Media POS 307

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

Payment Services 258

Payment Services Retail POS Operations 258

Retail TouchPoints

JUNE 8, 2020

Virtually all recent smartphones come with NFC built in, so you can use a mobile wallet to pay with your phone without ever touching a terminal. Although it seems like nonporous plastic credit cards might be cleaner, one study found that cards are dirtier than cash.

Payment Services 207

Payment Services Consumer Vend Point of Sale 207

Ecommerce Platforms

SEPTEMBER 1, 2022

Finding a Point of Sale system that’s both affordable and feature rich is a crucial task. A Point of Sale system, or POS, is the solution you use to process payments, manage business functionality, and even track insights in a brick-and-mortar environment.

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POS Payment Services lightspeed Payments 197

365 Retail

JANUARY 12, 2024

Flashback to 1994: databases and ERP systems, first commercial websites, mobile phones with colour displays, CD-ROMs, Java as a programming language or the new Windows 95 operating system with a GUI were all highly topical technologies that also kept the companies at EuroCIS busy. And mobile payment by smartphone is also picking up.

Payment Services 62

Payment Services Mobile Payments Banking POS 62

RTP blog

APRIL 27, 2018

For example, customers want the convenience of buying a mobile device online and then being able to pick it up at a local store. According to a ManpowerGroup study, this large swath is expected to comprise 35% of the global workforce by 2020. It’s no longer viable to buy and complete transactions exclusively online or in-store.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Retail TouchPoints

FEBRUARY 10, 2022

million on a new mobile checkout system; and The launch of The Vitamin Shoppe Cares Foundation, a peer-supported employee assistance fund to provide financial support to employees experiencing hardship. There recently was a McKinsey study about why people are leaving. million on inventory management solutions; $1.2

Beauty and Health 308

Beauty and Health POS Mobile Management 308

365 Retail

AUGUST 4, 2022

From Buy Now Pay Later instalment loans and collaborative technologies to mobile payments and 5G technology, these automated, contactless, AI-driven options are changing the face of businesses across the globe. . Tap -to-Mobile Contactless Card Machines. Contactless card machines are becoming the new normal.

Merchant Services 57

Merchant Services Technology Payment Services Payments 57

RTP blog

JANUARY 26, 2018

Starbucks’ response was to heavily promote monthly double-point days (for customers to earn rewards quicker), and they added other specials, including a chance to win free Starbucks for life. Its biggest hit, however, was its Mobile Order & Pay app, a time-saver that enables loyalty members to order ahead and pick up in-store.

Customer Experience 150

Customer Experience Customer Mobile Article 150

RTP blog

JULY 7, 2019

According to a study by Ghost Data , which used logo-recognition technology combined with hashtags and keyword searches to scan about four million Instagram posts, almost 56,769 accounts were involved in counterfeiting activities in 2019, compared to 20,882 accounts in 2016. Daniel Shapiro is Director of Brand Intelligence for Red Points.

Social Media 150

Social Media eCommerce Point of Sale Operations 150

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 61

POS B2B Point of Sale Retail 61

iVend

MAY 20, 2024

Many retailers therefore see a POS system upgrade as a necessity, and in a recent study, 60% said that POS replacement was their top priority. Lack of flexibility Retail customers are always demanding more – new payment types, new ways of interacting (such as mobile POS , or click and collect ).

POS 52

POS Payment Services Payments Small Business Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

Kibo

MAY 17, 2021

To develop a winning marketing strategy, CMOs extract meaningful data points from every customer touchpoint, including mobile and social media. The introduction of mobile and social into consumers’ daily lives contributes to the confusion and unprecedented volume of big data because it is classified as unstructured data.

Social Media 62

Social Media Mobile POS Point of Sale 62

Retail TouchPoints

NOVEMBER 10, 2023

As we look to the future of mobility and retail media, this new partnership taps into OMG’s vast data and partnerships, enabling us to take on a new level of precision in intelligent targeting, insights and activation for advertisers.”

Retail 279

Retail Social Media Multi-channel Channel 279

Smile.io

OCTOBER 18, 2019

Indigo’s customers were forced to join both the iRewards program and plum rewards in order to take advantage of both the discount and points program. After years of listening to customers’ frustration, Indigo mobilized the feedback into the creation of the plum PLUS program. The Drawbacks.

Books 36

Books Shipping Costs Subscription Shipping 36

Kissmetrics

JANUARY 6, 2021

The best part of first-party data is that it’s collected right at the point of sale, giving you better insight into buyer behavior. They invested in mobile apps where customers could shop for products and get delivery right to their homes. Why is this so important? One word: personalization.

Retail 362

Retail eCommerce Banking Customer Data 362

Korona

OCTOBER 12, 2022

Building more organic word-of-mouth marketing and referral business is a great way to grow your sales. According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. Mobile marketing strategies to grow consumer loyalty. Building Customers Loyalty Mobile Marketing Strategies.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Building more organic word-of-mouth marketing and referral business is a great way to grow your sales. According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. Mobile marketing strategies to grow consumer loyalty. Building Customers Loyalty Mobile Marketing Strategies.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

RetailMinded

FEBRUARY 20, 2023

This info is collected from numerous sources, including search engine queries, social media posts, IP addresses, mobile app settings, and more. To do this, make sure your website is optimized for mobile (a big ranking factor for Google) and that your Google My Business profile is up-to-date. In 2020, it announced mobile-first indexing.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

Sailthru

NOVEMBER 5, 2018

Americans over the age of 50, the low-income population, and — of course — younger generations are now all mobile-enabled. For some organizations, mobile teams operate much like any other channel team. They have their own priorities and goals for app engagement, mobile web, and advertising. Breaking the mold is challenging.

Retail 76

Retail Mobile Omnichannel Channel 76

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 2, 2021

Invest in a high-quality mobile point-of-sale system. According to research, more than 1/3 of the customers continue to connect with a brand via a mobile device after entering a store. Fast & Mobile friendly site. Consumers spend 66 percent of their retail time on cell phones, according to studies.

Payment Services 52

Payment Services Retail POS Mobile 52

Algopix

JANUARY 9, 2021

Customer segmentation in retail often involves using point-of-sale systems to gather this information and divide customers into groups. Others use a variety of devices from desktops with web browsers to mobile devices. You might study the sales/profits per customer or how much your clientele demographics have changed over time.

Retail 78

Retail Social Media Information Point of Sale 78

Retail TouchPoints

MARCH 25, 2021

In a study from Liveclicker and Sailthru, 62% of respondents said it’s important that brands personalize their retail experience online and in-store. There’s another benefit to the wealth of first-party data retailers already have at their fingertips — the ability to create the kind of personalized experiences consumers now demand.

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Retail Consumer Social Media POS 261

Korona

JANUARY 5, 2023

After all, studies show that customers are quick to abandon a retailer or purchase if they’re not happy with their checkout experience. . Pay special attention to provide a mobile-friendly experience. Run tests to ensure that the mobile experience is aligned with your online shopping.

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Payment Services eCommerce Shipping Costs Payments 52

Korona

FEBRUARY 17, 2023

They come either as fixed or mobile. These readers can also be utilized at the point of sale to count all of the items in a basket at once. Mobile RFID readers kind of look like a barcode scanner, but with a long flat panel facing outwards, similar to a contactless credit card machine. Fixed readers look like modems.

Small Business Retail 52

Small Business Retail Retail POS Point of Sale 52

FastSpring

SEPTEMBER 11, 2018

A key catalyst behind the explosive growth of ecommerce stems from increased mobile phone usage. As mobile phones become more powerful and are able to support a variety of native apps, connecting to the internet and shopping online becomes more convenient for consumers around the world.

Merchant Services 65

Merchant Services Presentation Payment Services Payments 65

Ecommerce Platforms

APRIL 5, 2019

Based in Amsterdam, Adyen is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. Developer documents are available online at the site, as are case studies, detailed product descriptions, and downloadable guides on specific topics.

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Payment Services Merchant Services Payments POS 134

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers. Always have extra checkouts ready to go.

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Improvements Payment Services POS Payments 98

Korona

SEPTEMBER 7, 2022

According to a study published by Statista , eCommerce retail sales – including digital services – are expected to exceed $1 trillion in the United States by 2022. This figure represents an expected increase of 16% over the previous year when sales were estimated at $919 billion.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Korona

AUGUST 30, 2022

Make Your Cannabis Retail Website Mobile Friendly. This type of linking creates a page authority infrastructure to indicate to Google that the information you’re providing is related to and rooted in other articles and studies. Optimize For Mobile. In 2021, 59% of Google searches were made from mobile devices.

SEO 52

SEO Social Media POS Blog 52

Smile.io

MAY 15, 2024

According to Google , a one-second site speed improvement can increase mobile conversions by 27%.   Mobile optimization — 76% of shoppers in the U.S. Choosing an ecommerce platform that is designed for mobile use makes this straightforward.  report buying things online using a smartphone.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Korona

FEBRUARY 16, 2021

Studies reveal that by 2023, money spent on technologies and digital-transformation-enabled services worldwide will reach $2.3 For instance, customers now crave a mobile experience for their business dealings. Businesses must accept various payment methods, including EMV, contactless, mobile, and online.

Small Business Retail 52

Small Business Retail Payment Services Payments POS 52

Wiser

SEPTEMBER 27, 2018

Use high-resolution product pictures, multiple pictures from all angles of a product, and imagery that works on desktop and mobile. This should help prevent cart abandonment at point of sale. . Consumers are browsing in-store and checking prices on their mobile devices, perhaps even completing the transaction online.

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Shipping Costs eCommerce Shipping Payments 83