Retail TouchPoints

JUNE 7, 2021

A recent study from Adobe revealed that online spending grew by $183 billion in 2020 , highlighting the tremendous impact of the pandemic on shopping habits. . Americans are on track to spend $1 trillion in ecommerce by 2022, according to Adobe’s study.

Supplies 303

Supplies Retail Fulfillment Point of Sale 303

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. This is especially crucial as it was identified as a weak area in this year’s study, and addressing this friction will optimize the overall ordering process.

Shipping Costs 246

Shipping Costs Improvements Live Chat Retail 246

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

Payment Services 227

Payment Services Technology Consumer Retail 227

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs.

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Retail Mobile Consumer Operations 286

Retail TouchPoints

APRIL 30, 2024

In the above Oracle study, 53% of attendees reported that they would prefer a self-service digital checkout experience than having to interact with another person. Last year, it implemented several self-checkout stations for its market concessions. Leaving the Friction in the Dugout For some, that’s still too much human interaction.

Retail 266

Retail Clothing Events Games 266

Retail TouchPoints

AUGUST 11, 2023

On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen. Our study shows that customers are just as likely to tip while being watched (and potentially judged) as they are when given privacy at checkout. Give customers privacy when tipping.

Consumer 216

Consumer Payment Services Point of Sale POS 216

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. A study by Retail Dive showed that 62% of customers prefer physical stores because they can feel, touch and see the product.

Customer Loyalty 233

Customer Loyalty Recommendation Supplies POS 233

Retail TouchPoints

DECEMBER 13, 2023

A study from marketing research company Alter Agents revealed that 77% of surveyed millennial and Gen Z shoppers shop on social platforms. It is critical for retailers to consider how they appeal to those audiences while they have the added benefit of shopper’s undivided attention in-store.

Retail 312

Retail Customer Loyalty Social Media POS 312

iVend

MARCH 14, 2023

A recent study of what shoppers want from the instore experience + concluded that ‘expectations of the face-to-face experience have been raised over several years in which customers have been pushed further online’. What are the things to look for in a mobile point of sale device?

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POS Point of Sale Mobile Payment Services 97

Retail TouchPoints

FEBRUARY 27, 2024

A study by IBM Security found that the average cost of a data breach in 2023 was $4.24 Similarly, a ransomware attack can involve not only customer data but also brand secrets that could lead to loss of competitive edge. million, underscoring the significant financial impact of such incidents.

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Payment Services Retail POS Operations 271

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 359

Payment Services Shipping Costs Electronics Fulfillment 359

Retail TouchPoints

JUNE 8, 2020

Although it seems like nonporous plastic credit cards might be cleaner, one study found that cards are dirtier than cash. In a pandemic, that turns point-of-sale terminals where people swipe or dip cards into “bus depots,” where virus particles can stop off and then catch a ride on new cards and new hands to keep spreading.

Payment Services 211

Payment Services Consumer Vend Point of Sale 211

Retail TouchPoints

APRIL 27, 2021

Surges in online shopping during the pandemic helped fuel the growth of point-of-sale loans — a market that is forecast to grow at an annualized 9.8% Another danger for consumers using point-of-sale loans is a temptation to overspend. over the five years through 2024-25, to $1.1 billion, according to IBISWorld.

Merchant Services 130

Merchant Services Payment Services Payments Consumer 130

RetailMinded

APRIL 3, 2022

A new study revealed: Social media marketing (32%), e-commerce software (31%), email marketing (29%), retail operations (26%) and online payments (24%) score highly. 63% of US brands plan to increase investment in retail software in 2022. Only 1% will decrease their investment.

Merchant Services 83

Merchant Services eCommerce Banking Technology 83

RTP blog

JANUARY 3, 2020

Additionally, OTT still drives the same effectiveness of traditional TV, with a recent study showing that 72% of viewers recall ads, with 40% saying they paused a show to learn more about a product or service. Measurement That Matters.

Cryptography 195

Cryptography Social Media Point of Sale Fashion 195

Retail TouchPoints

JULY 30, 2020

According to a Capgemini study, 84% of consumers plan to use touchless technologies to avoid physical contact in stores during the pandemic. This reflects our continued focus on innovation and finding new ways to help maintain the safety of our customers and employees.”.

PayPal 232

PayPal Payment Services POS Technology 232

Ecommerce Platforms

SEPTEMBER 1, 2022

Finding a Point of Sale system that’s both affordable and feature rich is a crucial task. A Point of Sale system, or POS, is the solution you use to process payments, manage business functionality, and even track insights in a brick-and-mortar environment.

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POS Payment Services lightspeed Payments 197

Korona

SEPTEMBER 29, 2022

Omnichannel Sales . Keep in mind that, while using multiple channels of sales is optimal for revenue, it requires a robust point of sale and inventory management system. One 2022 study shows that 76% of consumers said they would choose a c-store with a loyalty program over a different store without one. .

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

RTP blog

APRIL 27, 2018

According to a ManpowerGroup study, this large swath is expected to comprise 35% of the global workforce by 2020. According to a study conducted by Harvard Business Review , 73% of consumers use multiple channels during shopping journeys, which gives retailers an advantage.

Omnichannel 150

Omnichannel Retail Toys Technology 150

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 61

POS B2B Point of Sale Retail 61

Retail TouchPoints

DECEMBER 23, 2021

An EY study in August 2020, How Will Brands Adapt to a More Cautious Customer , found that 65% of consumers say they will be more aware of hygiene and cleanliness and 52% will look to use contactless payments to avoid touching things. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Retail 278

Retail Payment Services Consumer Point of Sale 278

RTP blog

JULY 7, 2019

According to a study by Ghost Data , which used logo-recognition technology combined with hashtags and keyword searches to scan about four million Instagram posts, almost 56,769 accounts were involved in counterfeiting activities in 2019, compared to 20,882 accounts in 2016. Daniel Shapiro is Director of Brand Intelligence for Red Points.

Social Media 150

Social Media eCommerce Point of Sale Operations 150

Smile.io

OCTOBER 18, 2019

Lucky for you, we happen to know of a tool that lets you offer in-store rewards with Shopify’s point-of-sale platform. ;). Coordinating your online and in-store rewards program is a great way to bring even more value to your customers. The Drawbacks.

Books 36

Books Shipping Costs Subscription Shipping 36

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

365 Retail

JANUARY 12, 2024

According to the study on payment methods in retail carried out by the EHI Institute in Cologne/Germany, contactless payment by card and NFC are now considered the “new normal”. The check-out as the traditional pain point in the customer journey will be re-invented, says Solmsdorff. And mobile payment by smartphone is also picking up.

Payment Services 63

Payment Services Mobile Payments POS Banking 63

Retail TouchPoints

AUGUST 17, 2020

Sometimes it takes a fresh set of eyes and efficiency work study measurement to create fresh insight on your operation and a robust business case for change. An agile operation means you are primed to adjust what you do, and are ready to jump and make the most of the opportunities that change brings.

Retail 185

Retail Operations Travel Leisure 185

365 Retail

MAY 18, 2022

Globally, this innovative step in the application of RFID allows brands to easily identify products at item level, obtain insights and data on product quantities by destination and at every stage of the supply chain while facilitating the verification and authentication of products at their point of sale (POS).

Marketing 52

Marketing Supplies POS Technology 52

Korona

JANUARY 1, 2023

Studies show that tidier and properly designed workplaces help reduce stress, increase focus, and improve efficiency. Cloud-based point of sale also presents an incredible advantage for retail industries. Robust retail POS systems can feed sales history and purchase patterns to target segmented customer preferences.

Small Business Retail 52

Small Business Retail POS Point of Sale Document 52

RetailMinded

NOVEMBER 18, 2020

The study reveals the most significant changes to shoppers’ spending habits since Covid -19 and how this will impact on their behaviours and priorities over the next 12 months. For retailers, the challenge now is to adapt to shoppers’ altered online behaviours quickly and efficiently. . Download from [link]. . Contributed by Brightpearl. .

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Consumer POS Point of Sale Download 128

Groove

OCTOBER 6, 2020

We created a custom eCommerce integration which requires orders to be placed through BigCommerce, making BigCommerce the central point of sale. Since inventory automatically updates, both customers and sales representatives can now see the exact amounts in stock at any given time. The Solution.

BigCommerce 370

BigCommerce Operations Magento B2B 370

365 Retail

AUGUST 4, 2022

The brainchild and outgrowth of the Internet of Things (loT), the Internet of Behaviors (IoB) connects devices to study user data from a vast array of sources. . If you’re a small merchant who doesn’t have a contactless POS system, you can use any mobile device that has an NFC chip as a mobile point-of-sale terminal.

Merchant Services 58

Merchant Services Technology Payment Services Payments 58

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

Merchant Services 324

Merchant Services Cryptocurrencies Payments Payment Services 324

Korona

AUGUST 12, 2022

By making the most of your point of sale data, you can leverage shopper information, turning it into actionable insights. . By integrating their software with your point of sale system, you can do everything related to customer retention management, loyalty and rewards programs, text and email marketing, and beyond.

Customer Loyalty 52

Customer Loyalty POS Customer Retention Point of Sale 52

Retail TouchPoints

JUNE 3, 2020

Retailers have been much more cautious about adopting facial recognition, and with good reason: the October 2019 study found that 59%. Facial Recognition Has Potential, But The Trust Problem Must Be Overcome. of global consumers say they would avoid a store if it used this technology.

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Mobile Payment Services Technology POS 258

Retail TouchPoints

FEBRUARY 10, 2022

There recently was a McKinsey study about why people are leaving. People are assessing: is this what I want to do, is this how I want to live my life? The culture that you have in an organization is exceptionally important. and the number one reason is there’s not a connection with the people that they work with or their supervisor.

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Beauty and Health POS Mobile Management 318