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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

On the flip side, the technology can be misused by bad actors in ways that jeopardize security, which in turn damages customer experience, loyalty and trust. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

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Under Armour Names Marriott Exec as Chief Customer Officer

Retail TouchPoints

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. He leads the company’s global IT teams, information security, enterprise data management and analytics, enterprise applications and digital storefront functions.

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Best Business Security Systems

Kissmetrics

It’s a good idea to set up a business security system before you need it. Their company’s physical security gets compromised, resources are lost, and employees feel unsafe. A lot of people see cost as a barrier to installing a reliable business security system. The Top 5 Options for Business Security Systems.

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Axerve white paper explores digital payments trends & the importance of multi-channel and hyper-personalised payments services

365 Retail

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. Axerve helps its partners anticipate trends in the digital payments market.

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The Top Five Challenges Hindering Retail Media Growth

Retail TouchPoints

As such, retailers should consider establishing control over their first-party data, housing it securely within their cloud-based environments. Likewise, they need to weave together customer-level exposure data across multiple channels. Technology. Scaling effectively. Retailers aren’t growing as quickly as they’d like.

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From Obligation to Opportunity: Make Compliance Your Biggest USP

Retail TouchPoints

Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel. Compliance is much more multi-faceted than being up to date on which regulations are in effect in different markets.

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Retail Performance Marketers, Rethink Your Barometer of Success This Holiday Season

Retail TouchPoints

With social marketing in decline , and with the economic uncertainty driving the need to reduce “awareness” marketing in favor of performance channels, the need for retailers to find new measurable, scalable marketing channels is more urgent than ever. The “last click” is a final stop in a very long multi-touch journey.