Retail TouchPoints

AUGUST 19, 2021

With re-masking and a potential fourth wave coming, we aren’t out of the woods yet, and it’s important to recognize how essential elements of retail business and operations have been forever transformed — most notably, the role of brick-and-mortar stores and the relationship between personalization and automation.

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Supplies Shipping Costs Retail Fulfillment 263

Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all. UK, Germany and Australia.

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Shipping Costs eCommerce Retail Merchant Services 281

Retail TouchPoints

AUGUST 2, 2023

DTC is still very much alive and well, but digital-first companies are having to adapt to a new normal where competition is fiercer, financial pressure is ever-present and the marketing tactics that used to work so well are no longer cost-efficient. What that does is it allows you to put that money back into marketing and grow the business.”

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Omnichannel Social Media Shopify Shipping Costs 229

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 216

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Payment Services Shipping Costs Omnichannel Fulfillment 237

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As a result, they are now allowing retailers to make accurate and faster shipping promises, which in turn helps to drive conversion and improve the customer experience.

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Shipping Costs Omnichannel Merchant Services Fulfillment 203

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Remember that retailers built their supply chains around their brick-and-mortar business and are not optimized for e-Commerce,” said Alex Fitzgerald, Principal in the Consumer Practice of Kearney in an interview with Retail TouchPoints. Infection Control: Burden Or Benefit?

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Shipping Costs eCommerce Merchant Services Retail 328

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Optimized supply chain management to avoid stockouts and overstocking. Holiday shopping season is upon us.

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Shipping Costs Retail Omnichannel Supplies 235

Pivotree Blog

JANUARY 11, 2024

If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. This convergence of digital and physical retail experiences emphasizes the importance of a well-coordinated omnichannel approach. This, in turn, improves customer experience.

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Omnichannel Payment Services Customer Shipping Costs 52

Ecommerce Platforms

OCTOBER 10, 2022

But at some point, you’ll want to find a fulfillment provider to offer faster shipping, and to focus on other parts of your business. You want to keep costs low, improve efficiency, and move all that inventory to a location that’s close to your customers. You can ship affordably, to almost anywhere in the world, in 2 days.

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Fulfillment Shipping Costs Payment Services Shopify 211

RETAIL MANAGEMENT SOFTWARE

MARCH 20, 2023

In 2023, supply chains must adjust to the dramatic changes in consumer demand, congested ports, and chaotic distribution centers. This means that the retail supply chain and supporting logistics must adapt to these volatile market conditions. These initiatives help increase supply chain efficiency and reduce the cost of operations.

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Supplies Payment Services Shipping Costs Operations 84

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. At the same time, costs continue to increase. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities. According to McKinsey & Co.,

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Fulfillment Operations Shipping Costs Merchant Services 62

Pivotree Blog

OCTOBER 10, 2023

But meeting the complex demands of the modern supply chain isn’t easy, especially if you’re running a monolithic order management system. Integrated ecosystems are what’s driving speed and efficiency in today’s supply chain operations. Companies are under tremendous pressure to evolve their systems to keep pace with demand.

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Supplies Order Fulfillment Omnichannel Fulfillment 52

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. Shoppers will Buy Even Earlier to Avoid Price Hikes. This means that 2.5

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Shipping Costs Gifts Fulfillment Consumer 280

Retail TouchPoints

DECEMBER 10, 2021

What is the supply chain going to look like?”. Kampf and Northwood Retail, which operates shopping centers including Domain NORTHSIDE in Austin, Texas and Freshfields Village in Kiawah, S.C., Open Air Shopping Centers Enable Easy Omnichannel Services. What’s going to normalize?

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Shipping Costs Travel Omnichannel Leisure 308

Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. While online resale was already on the rise prior to the pandemic, supply chain issues have pushed additional consumers toward used goods.

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Supplies Accessories Sporting Goods Shipping Costs 281

Retail TouchPoints

DECEMBER 13, 2021

The customer doesn’t think in channels, so [the question becomes] how can the retailer stop operating in channels? That even includes no longer operating [in terms of] “properties.” This includes things like optimizing pick, pack and ship in stores with AI-based solutions. And then the final bucket is optimizing operations.

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Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Differentiating on product and price has become harder and harder.

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Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. Associates are what keep a robust store-based fulfillment operation running, and keeping their skills sharp is a key ingredient in Walmart’s omnichannel success.

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Fulfillment Omnichannel Shipping Costs Supplies 269

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. We’ve seen many very impactful location-based retail strategies that supercharge operational efficiency and drive customer satisfaction — these are the top three: 1. How do These Strategies Drive Results?

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Payment Services Retail Shipping Costs Mobile 240

Retail TouchPoints

DECEMBER 28, 2022

However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force. The goal is to build connected, streamlined operations that allow more work to be done in a shorter amount of time. The ever-changing retail market has made automation a necessity.

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Management Order Fulfillment Fulfillment Shipping Costs 267

Retail TouchPoints

SEPTEMBER 29, 2020

Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces. One solution is to bring content that retailers already are updating digitally, such as pricing or user-generated reviews, into the store to keep the information fresh.

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Webinar Payment Services Shipping Costs Retail 259

365 Retail

SEPTEMBER 7, 2021

Ben Balfour, Business Operations Director at Advanced Supply Chain Group , shares top tips about how retailers can prepare their supply chains for a Black Friday and Christmas sales surge. Ben Balfour, Business Operations Director at Advanced Supply Chain Group. 1) Don’t play the waiting game.

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Shipping Costs Supplies Shipping Games 52

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. We’ve found that 30-minute delivery is fast enough to meet the needs of our customers while also maintaining our level of quality, service and sustaining reasonable price points.

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Payment Services Omnichannel Shipping Costs Operations 250

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. The third-party manufacturer also handles the process of packaging and shipping goods to consumers.

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eCommerce Shipping Costs Payment Services Small Business Retail 104

Fabric

MARCH 14, 2023

Source ] Dropshipping allows retailers to offer and test a wider variety of products without the upfront costs of purchasing and managing inventory. With larger scale operations, there are unique challenges and considerations that must be taken into account in order to launch a successful fashion and apparel dropshipping program.

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Apparel Fashion Shipping Costs eCommerce 130

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. A more nefarious culprit may be at the heart of the matter.

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Retail Shipping Costs eCommerce Consumer 240

Ecommerce Platforms

AUGUST 6, 2022

This outsourcing of the fulfillment process works by sending products to the 3PL, where they store, pick, package, and ship the items as orders come in through your store. This is particularly important for ecommerce brands with specific needs such as Amazon fulfillment, cold storage, or omnichannel fulfillment.

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Fulfillment Shipping Costs Merchant Services Shipping 104

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Customer Loyalty Customer Retail Shipping Costs 197

Pivotree Blog

FEBRUARY 27, 2023

The market pressures on retailers, distributors and manufacturers are immense, and technology partners must find revolutionary ways to implement, deliver and fund ecommerce projects to digitally transform business operations quickly and efficiently.” “Commerce platforms need to work for businesses and not the other way around.

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Supplies Management eCommerce Platforms Shipping Costs 52

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. More and more, retailers’ last-mile efforts are tied in with shipping and delivery companies.

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Fulfillment Department Stores Shipping Costs eCommerce 302

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. From the shuttering of physical stores to seismic shifts in logistics operations, many blame The Amazon Effect. Shoppers can start research on a laptop, compare prices in a store and then complete an order on a mobile phone.

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eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

JUNE 4, 2020

Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. A Diversified Supply Chain Has Become A New Essential For Retail. Today’s Spotlight Is On E-Commerce, But An Omnichannel Approach Will Be Key Post-Pandemic .

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Shipping Costs eCommerce Retail eCommerce Software 234

Korona

NOVEMBER 30, 2022

And especially during the holiday season, free shipping is undoubtedly a great hook to convert visitors into customers. However, we understand that inflation and supply chain issues are hitting everyone hard. Rising prices and lack of availability impact everything from groceries to clothing. offer free shipping on all orders.

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Shipping Costs Shipping Merchant Services Customer 52

Retail TouchPoints

APRIL 12, 2022

Specific robotic use cases will continue to be redefined as the cost of manufacturing drops and the reliability and capabilities of the technology improve. This will help retailers run more efficiently, even though much of it will be hidden in the backroom, after hours and in the supply chain.

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Home Furnishings Shipping Costs Apparel Clothing 346

Retail TouchPoints

JULY 16, 2020

Just as consumers grew accustomed to two-day, next-day and even same-day shipping, the entire supply chain shifted. Now, with consumers demanding direct-to-consumer, in-store and curbside pickup, businesses must perfect omnichannel fulfillment to survive. The key is tracking data points across the entire supply chain.

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Retail Fulfillment Shipping Costs Travel 190

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Capabilities like BOPIS (buy online and pick up in-store) and SFS (ship from store) are no longer nice-to-haves. So, the ability to implement and scale omnichannel capabilities is top of mind for many. But omnichannel demand has changed the game. They’re expected.

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Shipping Costs Omnichannel Shipping Social Media 52