Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. However, sometimes the success of one area (i.e.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

MARCH 24, 2023

Here are just a few ways a good system can improve your business operations. By accessing historical and real-time data from any device, managers can monitor operations from across the sales floor or from an entirely different location. Minimize crowded waiting areas.

Improvements 290

Improvements Management Customer Banking 290

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained. “We’re

POS 260

POS Merchant Services Supplies Improvements 260

Retail TouchPoints

DECEMBER 15, 2022

Personalized web experiences like real-time surveys on exit: A real-time survey helps understand why favourite/frequent customers closed the browser after browsing through particular products. POS coupons personalized to customer needs/personas: Loyalty-based coupons are a great way to retain customers and ensure repeat purchases.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

Retail TouchPoints

FEBRUARY 14, 2022

The answer lies in finding new sources of operating margin relief. Most retailers already tapped the traditional path of cutting costs and streamlining operations. As a result, marketing and operations teams are often paralyzed by the amount of data and the difficulty of matching data to the retailer’s objectives.

Banking 264

Banking Retail Merchant Services POS 264

RetailMinded

JULY 3, 2022

Supply chain issues have hit 80% of US merchants in the last year, according to a new Brightpearl survey. The survey found that shortage of goods was the biggest supply problem – experienced by 67% of respondents. Almost half of shops and ecommerce brands (52%) have experienced stockouts, resulting in a loss of sales.

Supplies 124

Supplies Shipping Costs Retail Magento 124

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 295

Mobile Payment Services Technology POS 295

Retail TouchPoints

JANUARY 28, 2022

Besides rewards programs, traffic-hungry retailers are using fun social media surveys, email promotions/newsletters and in-store kiosks to get their customers to share more of who they are and what they want from their retail experience. So how should retailers use zero-party data?

Gifts 278

Gifts Shipping Costs Social Media Outdoor 278

Retail TouchPoints

FEBRUARY 23, 2022

Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences. Technology, operations, fixtures, displays and the overall flow of the store will “have to be thought of together and at the same time.

Fulfillment 298

Fulfillment Vend Operations Technology 298

365 Retail

JANUARY 12, 2024

Flashback to 1994: databases and ERP systems, first commercial websites, mobile phones with colour displays, CD-ROMs, Java as a programming language or the new Windows 95 operating system with a GUI were all highly topical technologies that also kept the companies at EuroCIS busy. This is also confirmed by current consumer surveys.

Payment Services 62

Payment Services Mobile Payments POS Banking 62

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. Apps are built to operate without reliance on the cloud and work as intended even with a weak or nonexistent internet connection.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Wiser

DECEMBER 11, 2023

In a traditional sense, a retail store audit often involves a meticulous process of examining, verifying, and analyzing the products, displays, and operations of a retail store. This crowdsourced data collection approach allows for large scale retail operations too, capturing critical data across many stores simultaneously.

Operations 148

Operations Games Customer Experience Information 148

Retail TouchPoints

JUNE 28, 2023

The technology that’s successful tends to be the one that furthers existing behaviors and is natural and additive to the way we operate in the store.” Step 5: Align All Teams on the Vision and Execution Plan Store design no longer operates in a silo.

Technology 288

Technology Consumer Mobile Operations 288

Retail TouchPoints

JULY 12, 2023

A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

MARCH 2, 2021

A recent Mastercard survey suggested that 51% of U.S. Drive-through operators like McDonald’s are introducing voice tech to eliminate any confusion with orders, through a computer voice assistant that detects complex orders, interprets accents and remains cheerful and patient. Additional Hurdles to Adoption.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Korona

AUGUST 9, 2022

Operating online sales channels requires fewer resources than operating a brick-and-mortar store. All this requires an integration of your POS and your online store. eCommerce POS integration With KORONA POS Streamline Your Inventory, Sales, And Other Inefficiencies. They require little overhead.

Shipping Costs 97

Shipping Costs Small Business Retail Payment Services POS 97

Teamwork Retail

MAY 14, 2020

Old-school solutions like mystery shoppers, or receipt-based surveys can be expensive, lengthy and often irrelevant. Big data rules retail, brands that operate on a large scale can instantly understand the needs, habits and trends of their customers, using this information to support business decisions and drive positive progress.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Just last year, in the National Retail Security Survey, retailers reported $112.1 of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022.

Recommendation 261

Recommendation Omnichannel Shipping Costs eCommerce 261

iQmetrix

JUNE 25, 2018

According to an IBM survey , 62% of retailers say that big data and analytics give them a competitive advantage in their field. In order for companies to succeed, they need to leverage the analytics that today's best point-of-sale (POS) systems can provide.

POS 33

POS Improvements Point of Sale Retail 33

retailnext

SEPTEMBER 24, 2019

A POS system sheds light on metrics such as profit margins, customer counts, sales trends and more to help you understand which products and suppliers are driving revenue. Streamline your cash flow and other retail operations. Online surveys help you understand the perspectives of your customers and think like them.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

Payment Services 179

Payment Services Technology Consumer Retail 179

Retail TouchPoints

MARCH 25, 2021

Retailers have a leg up in this area because they have, for years, been collecting a treasure trove of first-party data, through loyalty programs , surveys , subscription services , POS systems , and more recently apps and ecommerce websites. The raw material is there, it’s just a matter of using it the right way. “

Retail 264

Retail Consumer Social Media POS 264

iVend

MARCH 17, 2023

A survey of retailers who are running data analytics for customer experience shows that 86% ++ of them saw a positive ROI. Operational efficiency – shoppers will always have an enhanced customer experience in a well-run, store – one with the right goods on the shelves, sufficient staff, speedy checkouts.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

Korona

JANUARY 4, 2023

Managing your payment with a POS system. It also doesn’t require much labor, as it operates automatically as soon as the customer pays and enters the bay. A recent survey showed that 75% of customers discover the carwash they patronize when they notice it while driving by. How much do car wash owners make? Location .

Payment Services 52

Payment Services POS Payments Food and Beverages 52

Ecommerce Platforms

DECEMBER 30, 2020

Affirm’s 2020 survey predicts that 54% of US consumers will pay over time for their purchases in 2021. POS Loans vs Credit Card. So, it can hardly achieve the cash-use efficiency you hope to get with POS loans. On the other hand, POS loans are useful for many reasons, including financing big planned purchases.

Merchant Services 104

Merchant Services Payment Services POS Banking 104

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. That requires true visibility and updating of both the information technology (IT) and operational technology (OT) that underpins the retail environment. IT/OT Governance Steps For CCPA Compliance.

eCommerce 233

eCommerce Retail Technology Customer Data 233

iVend

JULY 8, 2022

Customer experience in retail is even more crucial in the post-pandemic return: surveys find that many shoppers feel underwhelmed by being back in the brick and mortar environment. Next steps The real smarts for customer facing displays are in the retail POS system that drives it.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

iQmetrix

JUNE 22, 2018

Lucky for me I’m in “the biz” so I figured starting with my co-workers was a good place to begin, so I sent 300+ colleagues an informal survey. The iQmetrix team's combined knowledge of POS, payments and mobile applications makes this (in my eyes) a “professional” opinion. Where does one start to understand the mobile payment market?

Mobile Payments 22

Mobile Payments Payment Services Mobile POS 22

Korona

MARCH 2, 2022

For small businesses, this can be simply asking for customer feedback in-person or through soliciting surveys in emails. By surveying the prices of similar products in the marketplace, you can determine what people pay for specific products and how your product could potentially perform. Pricing with Your Retail POS.

Small Business Retail 52

Small Business Retail POS Retail Workshop 52

Korona

NOVEMBER 2, 2021

The gross profit ratio shows the percentage of sales that a company retains after covering all direct costs associated with its operation. However, in a survey of more than 130,000 retailers, the profit margin was 53% in retail. KORONA POS enables you to optimize your time and have a complete overview of your business.

Shipping Costs 52

Shipping Costs Payment Services Small Business Retail POS 52

Korona

NOVEMBER 2, 2021

The gross profit ratio shows the percentage of sales that a company retains after covering all direct costs associated with its operation. However, in a survey of more than 130,000 retailers, the profit margin was 53% in retail. KORONA POS enables you to optimize your time and have a complete overview of your business.

Shipping Costs 52

Shipping Costs Payment Services Small Business Retail POS 52

RETAIL MANAGEMENT SOFTWARE

MARCH 2, 2020

According to the latest reports from NRF 2020 Report and Survey, Consumers are most likely to spend an average of $30.19 According to the latest reports from NRF 2020 Report and Survey, Consumers are most likely to spend an average of $30.19 In fact 21 per cent of respondents to the survey have intentions to spend an average $5.8

Specialty Retailers 52

Specialty Retailers Gifts Jewelry POS 52

RETAIL MANAGEMENT SOFTWARE

MARCH 2, 2020

According to the latest reports from NRF 2020 Report and Survey, Consumers are most likely to spend an average of $30.19 According to the latest reports from NRF 2020 Report and Survey, Consumers are most likely to spend an average of $30.19 In fact 21 per cent of respondents to the survey have intentions to spend an average $5.8

Specialty Retailers 52

Specialty Retailers Gifts Jewelry POS 52

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Walmart scores highest in our survey for the app shoppers love most. But if you’re interested in what’s driving retail growth right now, in 2022, you’ve come to the right place.

Retail 299

Retail Games Magazine Demo 299

Retail TouchPoints

AUGUST 23, 2023

According to one survey , an astonishing 67% of shoppers said they’d experienced a failure at the self-checkout lane. Rock-solid performance is key if self-checkout systems are going to achieve widespread adoption. But the harsh reality — and another significant drawback — is that self-checkout systems break down often.

Information 246

Information Payment Services Customer Management 246

Wiser

FEBRUARY 18, 2020

POS collateral. 4: Retail Operations. Retail operations cover all front-of-store aspects of a physical location. Therefore, brick-and-mortar data on retail operations includes: Welcome experience. Acquiring in-store data will help you manage a number of areas associated with display compliance: Merchandising displays.

Retail 143

Retail Recommendation POS Demo 143