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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

For customers, many aspects of a shopping trip impact whether they view it as a success. However, the potential damage extends even further when considering the harm that can be done to overall customer satisfaction and long-term loyalty. A win-win for both the retailer and the customer. If not, then the opposite becomes true.

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The Definitive Guide to Online Reputation Management

Kissmetrics

There are a lot of misconceptions about online reputation management. In this guide, I’ll explain the role of online reputation management in today’s digital age, explain why it matters, and outline 10 tips for improving and protecting your brand’s online image. Why Does Reputation Management Matter?

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How Vintage Wine Estates is Uncorking New Opportunities in Alcohol Ecommerce

Retail TouchPoints

“The wine industry is a very old-school business, and it’s a distributor-driven business because of the 21st Amendment, which basically gave all the power to the states to regulate and manage alcohol sales,” explained Jessica Kogan, Chief Growth and Experience Officer at Vintage Wine Estates in an interview with Retail TouchPoints.

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Upsellit Awarded “Best Use of Data & Insights” at 2024 US Partnership Awards

UpSellIt

With a focus on collaborations that drive tangible customer or business value, these awards honor campaigns that demonstrate creativity, support, and serve as catalysts for growth. Each strategy focused on clearly communicating the increase in new customers, conversions, and customer lifetime value through transparent testing and reporting.

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The Home Depot Promotes Insider to President and COO

Retail TouchPoints

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. A 20-year veteran of the company, Decker has served as EVP of Merchandising since 2014. Ann-Marie Campbell has been named EVP of U.S.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints. “To

eCommerce 268
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The Very Group appoints Lionel Desclée as group CEO

365 Retail

Under Lionel’s stewardship, Seiyu accelerated its move into digital through a joint venture with online retailer Rakuten, secured record-breaking colleague engagement, grew customer satisfaction and increased market share. As I move onto my next challenge, I am proud of the progress we have made together for our customers and our people.