2008 Customer Experience eCommerce Omnichannel 
Retail TouchPoints
JUNE 7, 2023
That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.
Retail TouchPoints
JANUARY 23, 2024
In fact, Stephen Sadove, former CEO and Chairman of Saks Fifth Avenue , indicated that “this is one of the most interesting times [for the industry] since the [2008] recession,” where “we came out and saw this massive disruption in the environment,” he said in a press briefing during the Big Show. “It The top five themes include: 1.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ESW
JUNE 23, 2023
Global ecommerce sales are expected to increase to $5.4 And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years.
Retail TouchPoints
FEBRUARY 12, 2021
For that reason, a seamless, streamlined customer experience will be front and center. For example, Euromonitor found that younger consumers are likely to prefer digital interactions, while their older counterparts prefer talking to human customer service representatives.
Retail TouchPoints
OCTOBER 31, 2023
retailers will add 410,000 seasonal positions this year, which is the lowest number of jobs added in the quarter since 2008. Established store associates are no strangers to the complexities of omnichannel. According to analysis from global coaching firm Challenger, Gray & Christmas , U.S.
GetElastic
FEBRUARY 23, 2022
With exponential growth in global eCommerce sales, it’s mission-critical to offer the best solutions for your customers’ experience. The numbers tell us just last year retail eCommerce sales estimated $4.9 Think of site search is an engine fueling your customer experiences. See the Future of eCommerce.
Optimizely
JUNE 21, 2018
Last year’s closures even managed to beat the previous record of 6,163 store closings in 2008 — mid-financial crisis. Ecommerce is the future, right? Ecommerce giant Amazon reported sales of $1.27 Customer experience is more important than channels. Well, not exactly. There’s a very simple reason: it works.
Expert insights. Personalized for you.
278 
Let's personalize your content