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Under Armour Names Marriott Exec as Chief Customer Officer

Retail TouchPoints

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

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Best Inventory Management Software (December 2019)

Ecommerce Platforms

Inventory management software could be the difference between losing customers for life and keeping people around for years to come. Best Inventory Management Software. Best Inventory Management Software for Ecommerce. Best Inventory Management Software for Small Businesses. What is Inventory Management Software?

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

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The Definitive Guide to Selling on Amazon

BigCommerce

The original book was eight months in the making –– with the first email sent out to a subject matter expert on January 21, 2016. That first book launching in August 2016. The 2016 version had 15 chapters, featuring the insights of more than 30 Amazon subject matter experts. That timing is critical. What are you waiting for?

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How 5 Online Businesses Already Increased Revenue Up to 96.44% – Just By Selling on eBay

BigCommerce

After all, eBay has a total 167 million shoppers, whom of which spent $84 billion in 2016 alone. That’s not measly amount of cash –– not even for multi-million dollar online stores. In fact, eBay has quite a few things going for it in comparison to other channels you might consider. And, manage it all in your order panel.

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Brands Need a Dedicated Balance Sheet for Customer Health

Retail TouchPoints

Many companies are accustomed to viewing performance by channel, by store or by product. The health of a company’s relationship with these individuals transcends the store, the channel and the product. Previously, he was the CMO at Splunk from 2016 to 2019, leading that business through a major digital marketing transformation.

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From Obligation to Opportunity: Make Compliance Your Biggest USP

Retail TouchPoints

Today’s world has shown us how geopolitical issues, outbreaks of conflict, terrorism and large-scale organized crime (including cybercrime) are becoming increasingly entwined with fraud, compliance and risk management. Compliance is much more multi-faceted than being up to date on which regulations are in effect in different markets.