RTP blog

JANUARY 24, 2019

After years of small yet steady growth, mobile commerce has officially reached a tipping point. For the first time, shoppers went to their mobile device more than their laptops to browse and buy, according to Rob Garf, VP of Industry Strategy and Insights at Salesforce. By Alicia Esposito, Content Strategist.

Mobile 150

Mobile Payments eCommerce PayPal 150

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. Seamless Customer Experience Wins. It’s unique to your customer.”

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Kissmetrics

MARCH 12, 2018

This post will outline some of our predictions for those new opportunities and trends that will emerge into 2018. Blended Marketing Will Continue to Dominate in 2018. So if everything’s coming together in a more finely-tuned customer experience, what didn’t really take off as well as we expected it to?

Marketing 202

Marketing Social Media eCommerce Channel 202

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? experience products, brands and services differently.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

GetElastic

MARCH 13, 2019

According to Mobify’s 2018 Q4 Mobile Commerce Insights Report , mobile overall, showed continued growth with purchases made between Black Friday and Christmas. Somewhat surprising from Mobify’s findings was that the most frequent traffic source for mobile was email. According to Forbes, “retailers sent 3.5

Mobile 151

Mobile Department Stores POS eCommerce 151

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

JULY 11, 2022

The new concept builds on the retailer’s BeautyIRL concept, which launched in 2018 and is now available at more than 50 locations. Through the Skin Care Centerspaces, which were developed in partnership with L’Oréal , CVS said it hopes to offer experiences formerly afforded only to those who shop prestige beauty retail.

Beauty and Health 276

Beauty and Health POS Customer Experience Mobile 276

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. According to Gartner , 87% of brands expect to compete on customer experience in 2021. What does this look like?

Consumer 316

Consumer Marketing Mobile Customer Experience 316

Retail TouchPoints

AUGUST 24, 2023

CommentSold , a provider of live selling technology, has acquired the assets of mobile livestreaming marketplace Popshoplive. The Popshoplive marketplace, founded in 2018, is particularly amenable to smaller creators and solopreneurs, and its employees and executives have been rolled into the larger CommentSold team.

Drop Ship 227

Drop Ship Social Media Small Business Retail Fulfillment 227

Retail TouchPoints

FEBRUARY 6, 2024

Now, as competition in the pet sector intensifies, Petco is tapping into the inherent emotion of its category to create a similar sense of shared experience and loyalty in its customers. All the work that we did starting in 2018 was around building a foundation of guest experience: How do you engage with them?

Beauty and Health 278

Beauty and Health Travel Customer Retail 278

Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more.

Merchant Services 277

Merchant Services Customer Retail Customer Experience 277

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

Retail TouchPoints

DECEMBER 27, 2022

Programmable Voice for Greater Customer Experience (CX). A voice AI solution can improve the customer experience when a customer dials in, as well as cut down on costs by interacting with the customer in real time and routing the call to a live person in the restaurant as necessary.

Customer 320

Customer eCommerce Retail Customer Experience 320

Retail TouchPoints

JUNE 13, 2023

Unified commerce: Consumers today expect a seamless shopping experience across channels. They want to browse online, try products in-store and make purchases on mobile. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Supplies 240

Supplies Customer Experience Technology Omnichannel 240

Sailthru

OCTOBER 31, 2019

As mobile devices play a bigger role in more aspects of our lives, they’re becoming the common thread tying the entire customer experience together. We read most of our email on mobile devices. In fact, when we praise retailers for being omnichannel, what we increasingly mean by that is “mobile.” billion, a 9.3%

Mobile 87

Mobile Marketing Download Customer Experience 87

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 227

Retail Article Omnichannel Customer Experience 227

Retail TouchPoints

JULY 10, 2020

However, both channels have a role to play as retailers seek to: Stand out in a crowded space dominated by Amazon and filled with smaller competitors; Capture shoppers at the right part of their journey to maximize the impact of delivered ads; and Optimize their efforts for an ever more mobile-focused world.

Customer 194

Customer Mobile eCommerce Shipping Costs 194

Retail TouchPoints

OCTOBER 12, 2021

While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. In fact, JOANN began an initiative to improve the store experience, involving everything from lighting, fixtures, open spaces, work tables and in-store tech, in 2018, with a pilot store in Columbus, Ohio. “It

Customer 260

Customer Customer Experience Supplies Omnichannel 260

BigCommerce

JULY 19, 2018

According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. N Oklahoma Y (as of Oct 2018) N/A N Oregon Y Up to (2) cases/mo. There should be no barriers between the customer and what they’re looking for. Why is this the case? N North Dakota Y N/A Y Ohio Y* Up to (24) cases/yr.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Retail TouchPoints

AUGUST 10, 2021

The ecommerce titan entered pharmaceuticals with the acquisition of PillPack in 2018 and has since focused on building off this base. The retailer made the acquisition for $78 billion in November 2018 to broaden its healthcare offerings.

Mobile 278

Mobile Retail eCommerce Management 278

ROI Revolution

APRIL 30, 2019

And according to a May 2018 Adeptmind survey : 46.7% Advertisers who don’t make use of video content throughout the customer experience will fall behind the competition. This mobile video ad development is just one portion of Amazon’s larger goal to increase product videos on the platform. who went to Google first.

Mobile 60

Mobile Article Download Presentation 60

ROI Revolution

DECEMBER 6, 2017

increase from a year ago and for the first time, mobile sales reached over $2 billion. This year, mobile shopping was dominant both in the morning and afternoon, and desktop-only staged a comeback in the evening when people were home.”. According to mobile engagement platform Leanplum’s 2017 Mobile Report , marketers send 2.7

Mobile 79

Mobile Payment Services PayPal Customer Experience 79

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 199

Payment Services Payments Retail Sporting Goods 199

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. Our brains don’t work that way.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

OrderDynamics

MARCH 20, 2018

ShopTalk 2018: Retail’s Renaissance. Shoptalk 2018 included six different tracks this year. Startup Thinking at ShopTalk 2018 Big Retail. Don’t hyper-customized solutions for a particular retail situation – otherwise it loses is value to the greater company. Customer Experience is Key. new stores open.

Multi-channel 57

Multi-channel Customer Experience Shipping Costs Mobile 57

SellBrite

MAY 30, 2018

Here’s a roundup of eBay’s major 2018 updates thus far. As of April 2018, sellers are expected to list the following products through the eBay Catalog instead of creating unique listings. Starting March 2018, the marketplace has released several new promotion features. Ready to stay up to date? Source ].

Shipping Costs 85

Shipping Costs Merchant Services Subscription Shipping 85

RTP blog

NOVEMBER 7, 2018

On top of the basics that have always been part of store operations, today’s stores now must offer online-level convenience, seamless channel integration and unique customer experiences. In this week’s Editor Q&A, the RTP team shares top takeaways, impressions and reactions from the 2018 Store Operations Survey.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Dynamic Yield

MARCH 11, 2018

100+ digital, eComm and mobile events happening across the globe considered most crucial to attend if you care anything about the customer experience. The post 100+ Best Digital Marketing Conferences to Attend in 2018 appeared first on Dynamic Yield.

Marketing 49

Marketing Events Mobile Customer Experience 49

RTP blog

JUNE 17, 2019

In order to truly capture the voice of the customer and create a more personalized and streamlined experience for customers, retailers need to look inward at the customer support organization and the contact center. Here are three ways retailers can leverage customer support to create the ideal customer experience.

Customer 150

Customer Retail Mobile Multichannel 150

Steve Dennis

JANUARY 9, 2018

2018 is likely to be just as wild and woolly, albeit in somewhat different ways. Many stores will close in 2018. Yet as much as technology can enhance the shopping experience the role of an actual human being in making the customer experience intensely relevant and remarkable should not be forgotten. Blockchain?

eCommerce 102

eCommerce Retail Multi-channel Channel 102

OrderDynamics

JANUARY 9, 2018

Don’t Miss These Must-See Sessions at NRF 2018. In fact, there is less than a week before a multitude of must-see sessions at NRF 2018 starts. The full agenda of is a total of 46 pages (when printed) and can be a bit daunting, so check out my list of the top 10 must-see sessions at NRF 2018. Kicking it off with Levi .

Omnichannel 50

Omnichannel Technology Customer Experience Events 50

Dynamic Yield

MARCH 12, 2018

100 digital, eComm and mobile events happening across the globe considered most crucial to attend if you care anything about the customer experience. The post 100 of the Best Digital Marketing Conferences to Attend in 2018 appeared first on Dynamic Yield.

Marketing 45

Marketing Events Mobile Customer Experience 45

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

ROI Revolution

JUNE 7, 2018

The answer is simple… customer experience. From the beginning, they invested heavily in customer service. The key takeaway from the presentation was that you aren’t teaching computers what to look for, you are teaching them how to learn and implement their learning to improve your full-funnel customer experience.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

Retail TouchPoints

FEBRUARY 22, 2021

L’Oréal Group has rolled out a new virtual try-on experience for its Essie nail care brand that is powered by augmented reality developer Modiface , which the beauty conglomerate acquired in 2018. The tool also will include QR codes at select retailers to allow consumers to “try on” nail polish before buying in-store.

Download 182

Download Fashion Customer Experience Consumer 182

GetElastic

FEBRUARY 21, 2019

By the mid-2010s the outdated system had run its course and the lack of flexibility were negatively impacting customer experiences and expectations. million TV customers, 2 million broadband customers and 6.6 million mobile communications customers. Source: IT magazine.

Telecommunications 115

Telecommunications Magazine Customer Experience Mobile 115

RTP blog

OCTOBER 18, 2019

By Ally Azzarelli, GSP Retail As the retail landscape continues to evolve, finding innovative ways to enhance the customer experience is key. Frictionless or cashierless shopping helps customers save time while allowing retailers to gather detailed customer data and boost revenue. cities and states.

Retail 150

Retail Payment Services Payments Mobile 150