RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? experience products, brands and services differently.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. Unified commerce: Consumers today expect a seamless shopping experience across channels.

Supplies 245

Supplies Customer Experience Technology Omnichannel 245

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 233

Retail Article Omnichannel Customer Experience 233

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 204

Payment Services Payments Retail Sporting Goods 204

Retail TouchPoints

JULY 10, 2020

However, both channels have a role to play as retailers seek to: Stand out in a crowded space dominated by Amazon and filled with smaller competitors; Capture shoppers at the right part of their journey to maximize the impact of delivered ads; and Optimize their efforts for an ever more mobile-focused world.

Customer 194

Customer Mobile eCommerce Shipping Costs 194

Sailthru

OCTOBER 31, 2019

As mobile devices play a bigger role in more aspects of our lives, they’re becoming the common thread tying the entire customer experience together. We read most of our email on mobile devices. In fact, when we praise retailers for being omnichannel, what we increasingly mean by that is “mobile.” billion, a 9.3%

Mobile 87

Mobile Marketing Download Customer Experience 87

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

BigCommerce

JULY 19, 2018

Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. N Oklahoma Y (as of Oct 2018) N/A N Oregon Y Up to (2) cases/mo.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

RTP blog

JUNE 17, 2019

In order to truly capture the voice of the customer and create a more personalized and streamlined experience for customers, retailers need to look inward at the customer support organization and the contact center. Here are three ways retailers can leverage customer support to create the ideal customer experience.

Customer 150

Customer Retail Mobile Multichannel 150

Retail TouchPoints

JANUARY 18, 2023

Ward has been with Neiman Marcus since 2018, most recently as SVP, Customer Engagement. He knows our customer and how to create a platform for loyal engagement across channels.”. Both Aliffi and Ward will report to Ryan Ross, who took the helm as President of Neiman Marcus Brand in August 2022.

Food and Beverages 284

Food and Beverages Retail Channel Technology 284

OrderDynamics

JULY 27, 2018

How Omni-Channel is Transforming Showrooming. A classic tale of customers in store, interacting with products, and speaking to employees. The cruel and twisted ending was that the customer would not purchase the product at the store. Modern retailers embrace showrooming as part of their omni-channel retail strategy.

Channel 55

Channel Shipping Costs Mobile Omnichannel 55

Steve Dennis

JANUARY 9, 2018

2018 is likely to be just as wild and woolly, albeit in somewhat different ways. Many stores will close in 2018. As much attention as e-commerce gets it turns out digital channels’ influence on brick & mortar shopping is far more important for most brands. Physical retail isn’t dead. Boring retail is.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. Our brains don’t work that way.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

RTP blog

NOVEMBER 7, 2018

On top of the basics that have always been part of store operations, today’s stores now must offer online-level convenience, seamless channel integration and unique customer experiences. In this week’s Editor Q&A, the RTP team shares top takeaways, impressions and reactions from the 2018 Store Operations Survey.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

OrderDynamics

MARCH 20, 2018

ShopTalk 2018: Retail’s Renaissance. Shoptalk 2018 included six different tracks this year. Startup Thinking at ShopTalk 2018 Big Retail. Don’t hyper-customized solutions for a particular retail situation – otherwise it loses is value to the greater company. Customer Experience is Key.

Multi-channel 57

Multi-channel Customer Experience Shipping Costs Mobile 57

ROI Revolution

JUNE 7, 2018

The answer is simple… customer experience. From the beginning, they invested heavily in customer service. Dave talked about how consumers don’t think in terms of marketing channels, they think about the experience as a whole, and that’s what your business needs to do to be successful.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

BigCommerce

JUNE 21, 2018

billion in 2018 , representing a 121% increase compared to 2012 revenue. And others still are updating their online storefront channels and launching multi-channel initiatives to increase market share. Metal Tech 4x4 increases mobile sales with Amazon Pay. Others are launching online stores for the very first time.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

PFS

MAY 25, 2018

Omni-channel fulfillment has become a consumer expectation. A powerful Order Management System (OMS) with advanced omni-channel capabilities is at the top of the requirements list for these companies. 1 The demand for omni-channel fulfillment is here to stay. Enable seamless customer care in-store or via the contact center.

Channel 40

Channel Consumer Vend Fulfillment 40

GetElastic

FEBRUARY 21, 2019

By the mid-2010s the outdated system had run its course and the lack of flexibility were negatively impacting customer experiences and expectations. million TV customers, 2 million broadband customers and 6.6 million mobile communications customers. Source: IT magazine.

Telecommunications 115

Telecommunications Magazine Customer Experience Mobile 115

RTP blog

JANUARY 9, 2019

However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels. The survey showed a 32 percentage point rise in 2018, reaching 84% of total respondents. Is that the secret to its success?

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Retail TouchPoints

SEPTEMBER 28, 2021

Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. How Policy Complexity Impacts Experience Investments. For others, data is oil. from region to region. “We

Consumer 274

Consumer Customer Experience eCommerce Technology 274

RTP blog

MAY 9, 2018

The 2018 Retail Innovation Conference has come and gone, but not without showcasing its fair share of content and insights from some of today’s greatest industry minds. Adam Blair, Executive Editor: My biggest takeaway from RIC 2018 came during the Store Tours, specifically the Williams Sonoma flagship at the Shops at Columbus Circle.

Fashion 150

Fashion eCommerce Mobile Definition 150

Retail TouchPoints

SEPTEMBER 9, 2020

The luxury end of the secondhand market, estimated to be worth approximately $24 billion in 2018, was projected to grow by 41% to $34 billion by 2021, representing a growth rate 4X the sales of new luxury goods, according to research from Altagamma, GCG and Luxe Digital. Creating A Trust Network In The Digital Realm.

Jewelry 216

Jewelry Shipping Costs eCommerce Mobile 216

ChannelAdvisor

JUNE 20, 2018

Welcome back to Channel Advice, our video series designed to answer some of your most pressing e-commerce questions in bite-sized clips. Today’s episode was filmed live in San Diego at Catalyst 2018 , where we sat down with Lila Snyder, Executive Vice President, President, Commerce Services, at Pitney Bowes.

Fulfillment 40

Fulfillment Channel Consumer eCommerce 40

ESW

AUGUST 6, 2018

In the US, according to Walker Sands Communications’ The Future of Retail Report 2018 , 46 percent of consumers prefer to shop online. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop. Consumers no longer have to go out to go shopping.

eCommerce 110

eCommerce Customer Social Media Mobile 110

Optimizely

JULY 2, 2019

Ecommerce is growing incredibly fast — up more than 15% year over year in 2018, and on track for even more growth this year. Today’s customers expect a perfect experience — from your social media ads to your product pages to your checkout process to your email marketing to your packaging.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Retalon

JULY 4, 2018

If you’re a retailer reading this in 2018, you need to pat yourself on the back! We’ll focus on how Retalon predictive analytics can convert data to tangible actions, building a consistent experience for your customers, and stay agile and flexible enough for such a dynamic reality in multi-channel retailing.

Channel 32

Channel Shipping Costs Customer Multi-channel 32

Retail TouchPoints

FEBRUARY 22, 2021

In the end, Kerrits closed out 2020 with growth in both its wholesale and DTC channels, with the latter increasing by an impressive 150% , according to Sara Florin, Senior Director of Branding and Marketing at Kerrits in an interview with Retail TouchPoints. The company launched its DTC site on Shopify , and then Florin joined in late 2018.

Events 253

Events Shipping Costs Outdoor Shopify 253

GetElastic

NOVEMBER 14, 2018

According to the Forrester 2018 Holiday Outlook Report, online retail sales will increase this year by 14% and companies have worked hard over the past year to optimize every part of the shopping journey to win, serve, and retain customers during this often make-or-break shopping season. Add more mobile checkouts help line bust.

Shipping Costs 130

Shipping Costs Mobile Social Media Point of Sale 130

Wiser

JUNE 26, 2018

However what they don’t see is that 43 percent of retailers are planning to increase their in-store locations before the end of 2018, according to the National Retail Federation (NRF) and Forrester. The key to their success lies in the strategic use of omni-channel efforts to connect the customer directly with the company.

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

Retail TouchPoints

MARCH 5, 2021

But as retail brands race to deploy truly personalized marketing, the biggest challenge they face is personalizing conversations not just in one channel, but across all the channels customers use. Omnichannel messaging was originally premised on the question, “Where is my customer?” . Utilizing Conversation APIs.

Customer Experience 296

Customer Experience Customer Omnichannel Retail 296

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. IRCE 2018 is June 5-8, in Chicago at McCormick Place West. Here are IRCE 2018’s top events. What Is IRCE? When is IRCE?

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

BigCommerce

DECEMBER 20, 2017

That latter reason had me asking these crazy smart, crazy successful folks what was on the horizon for ecommerce in 2018. That focus on 2018 was important –– and asking them after Cyber Five even more so. In 2018, one thing is guaranteed, Facebook Ad inventory will go up in cost. Ecommerce Growth Strategies For 2018.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

GetElastic

JULY 9, 2019

billion for retail and marketing by 2022 and its baby cousin augmented reality (AR) already hit $3 billion in 2018. With ecommerce poised to become mobile AR’s largest revenue stream, 32% of brands and retailers plan to use AR or VR within 3 years and 45% believe AR and VR has the most potential to amplify their customer experience.

Home Furnishings 144

Home Furnishings Retail Shipping Costs Mobile 144

Sailthru

OCTOBER 24, 2019

With its commitment to putting the customer first, Nordstrom, culturally, is well-prepared to see digital personalization through the best possible lens: That of serving the customer how, when, and on the channel they prefer. That creates a customer experience that drives sales and loyalty. It started early.

Customer 60

Customer Shipping Costs Mobile Omnichannel 60

Kissmetrics

MARCH 30, 2018

And these figures do tell us a lot about major changes in consumer behavior that will continue to evolve in 2018. The in-store shopping experience is incomparable to browsing items on a desktop or mobile screen. Offer in-store redeemable mobile promotions. In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210