Retail TouchPoints

OCTOBER 26, 2022

New Customers. Even brick-and-mortar retailers have seen an uptick in customers ordering groceries and other products online for pickup or delivery. And when consumers do physically visit stores they are often comparing prices in real time on their phones, making multichannel selling for CPGs an absolute must. New Values.

Food and Beverages 210

Food and Beverages Multichannel Consumer Channel 210

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! 7 Fashion Ecommerce Trends to Consider in 2021. Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Omnichannel marketing is only a few clicks away!

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. For example, in 2021, 43% of shoppers bought a product online and picked it up in a store.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Omnisend

MAY 7, 2021

Used carefully, you can also show items that have recently been purchased by other customers, the number of people who have saved or viewed a product and the number of items left in stock. Use Omnichannel Marketing. If you haven’t heard of omnichannel marketing , then this can be a great way to increase ecommerce store sales.

eCommerce 148

eCommerce SEO Mobile Subscription 148

365 Retail

JUNE 25, 2021

Lightspeed a leading provider of cloud-based, omnichannel commerce platforms, announced today it will integrate Google tools directly into its platform , to help independent businesses globally as they safely re-open and expand their in-store capacity. The new Google integration includes: .

lightspeed 52

lightspeed Omnichannel Retail Multichannel 52

Omnisend

JANUARY 17, 2022

2021 was anything but a typical year. SMS drove 106% more orders in 2021 than in 2020. For this report, we analyzed over 12 billion marketing emails, 63 million SMS, and 54 million web push messages sent by Omnisend merchants in 2021. 2021 email marketing benchmarks. Reading Time: 9 minutes. Web push notifications.

eCommerce 146

eCommerce Marketing Shipping Channel 146

Ecommerce Platforms

APRIL 11, 2022

This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity. Zoho Desk is a tool from the Zoho SaaS provider billed as the first “context-aware” solution for customer service and support.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

Smile.io

OCTOBER 14, 2020

However, increasing opportunities also mean increased competition – which means you need to work harder than ever before to retain your customers and gain new ones. Let’s look at five e-commerce trends for 2020 (and leading into 2021) that you need to catch up with or risk lagging behind your competitors: 1.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Retail TouchPoints

MAY 12, 2021

But behind the numbers is a little-heralded success story, a story of nimble adjustments and the jewelry vertical’s embrace of digital and omnichannel initiatives to better serve customers. Why Multichannel for Jewelry Retailers? It reported the highest single day of sales on May 4, 2020. Agility Pays Off.

Jewelry 216

Jewelry Multichannel Retail Merchant Services 216

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. A great example is Walgreens , a company that recognizes that their customers want more convenience.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Kissmetrics

MARCH 30, 2018

trillion in 2021. But ultimately from a business perspective, you want to provide seamless and consistent customer experience across all sales channels and reach that omnichannel zen. You have probably heard the term omnichannel before. E-commerce is growing at a meteoric pace, and there is no doubt about it.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

CPC Strategy

APRIL 1, 2024

The number of Americans who watch television via cable or satellite has plummeted from 76% in 2015 to 56% in 2021. One CPG brand saw a 41% lift in ad awareness from a Tubi campaign, with purchase consideration among lapsed customers increasing by 47%. Among viewers aged 18-24, 87% choose to access TV content through the internet.

Blog 91

Blog Multichannel Technology Consumer 91

Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? What does the ideal of omnichannel look like, in your opinion?

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

MARCH 18, 2021

Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. In 2021, grocers know they need to bring order to the chaos and black ink to the bottom line.

Fulfillment 185

Fulfillment eCommerce Retail Subscription 185

Ecommerce Platforms

MARCH 8, 2023

It provides users with a variety of themes they can customize to suit their specific selling and branding needs, and comes with all the payment processing solutions you need to sell both physical and digital goods. However, it also gives you the freedom to expand and customize your store with code as your company grows.

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

PFS

AUGUST 23, 2017

In apparel, for instance, the resale market is expected to almost double to $33 billion in 2021 from $18 billion in 2016, with online resale players growing more than four times faster than the broader apparel resale market. Know thy customer. How does your enterprise stack up against competitors and customer expectations?

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Kibo

MARCH 29, 2021

And in 2021, consumers expect those channels to service them anywhere and anytime. To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. This made it difficult to deliver a consistent customer experience (CX).

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Smile.io

FEBRUARY 2, 2023

The highs and lows of the past few years have shaped how customers shop and in return, have changed how ecommerce brands are presented to customers. None of the past 20 experts could have predicted the collective shock of 2020, the growth of 2021, and the rolling changes of 2022 leading into 2023.

eCommerce 86

eCommerce Small Business Retail Omnichannel Social Media 86

Kibo

AUGUST 12, 2021

Here are 5 Key Ways to Compete With Amazon in 2021. Among them are poor quality control, an impersonal customer experience and limited fulfillment options. Offer Personalized Shopping Experiences: Amazon does many things well, but when it comes to personalization or customization, many consumers look to more specialized brands.

Games 62

Games eCommerce Fulfillment Shipping Costs 62

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. Building customized product feeds. With new customers and expansion into different channels, information will become increasingly scattered and siloed.

Information 78

Information B2C Channel Improvements 78

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. Building customized product feeds. With new customers and expansion into different channels, information will become increasingly scattered and siloed.

Information 78

Information B2C Channel Improvements 78

Retail TouchPoints

APRIL 30, 2021

With more consumers spending time and money online, ecommerce entrepreneurs have more opportunities but face the peril of higher customer expectations for service and experience, as well as more competition from traditional retail brands that rushed online in order to survive. 1: The Customer is the Channel. This is true omnichannel.

eCommerce 274

eCommerce Shipping Costs Omnichannel Multichannel 274

ROI Revolution

DECEMBER 2, 2021

Updated December 2, 2021. Black Friday 2021 brought in $8.9 Last year, low prices and the ability to purchase online were the top concerns for customers. In August 2021, 66% of organizations were in the process of delaying their office reopenings. Published March 12, 2020. billion in sales compared to $9 billion in 2020.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Updated August 5, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Citibank saw spending on cards increase 40% in Q2 2021. Contactless payments grew 37% YoY in Q2 2021 to account for 45% of global in-person transactions. increase over 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 1, 2021

Last updated June 1, 2021. As the most efficient and scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Updated July 1, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Ecommerce vs. in-person: Pandemic impacts in 2021. The official dates for Amazon Prime Day 2021 are Monday, June 21st and Tuesday, June 22nd, 2021. trillion this year.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

Last updated May 6, 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

NOVEMBER 4, 2021

Updated November 4, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Updated October 7, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Updated September 2, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

APRIL 8, 2021

Last updated April 8, 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. This trend is expected to continue into 2021 and beyond. Omnichannel retailers Kohl’s and Nordstrom Inc.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

Retail TouchPoints

APRIL 16, 2021

A new study from ecommerce automation platform Linnworks found that while cost is still a major factor in purchasing decisions, nearly one in two customers surveyed said that convenience was now more important to them than price in choosing which retailers they shop with. This pandemic-fueled increase built on existing trends.

Shipping Costs 301

Shipping Costs Payment Services Multichannel Consumer 301

ROI Revolution

JANUARY 5, 2022

That will be nearly 16% growth over 2021 and 34.5% in 2021, making up for some brick-and-mortar revenue lost around the onset of the pandemic. increase expected over 2021. The COVID-19 pandemic has sparked a true customer transition to digital. Recapping the biggest COVID-19 + ecommerce news of 2021. December 16.

eCommerce 78

eCommerce Social Media Payments Payment Services 78