Forrester eCommerce

DECEMBER 1, 2021

In 2022, “anywhere commerce” will be the mantra as brands invest in tech to meet buyers in every possible shopping moment.

Technology 367

Technology Customer Experience Omnichannel Customer 367

Forrester eCommerce

JUNE 23, 2022

Over the past decade these solutions have evolved and empowered B2B revenue teams to: Optimize sales processes Break down organizational silos Shorten time-to-competency Measure the impact of enablement programs These technologies […].

Technology 369

Technology B2B Customer 369

Forrester eCommerce

OCTOBER 26, 2021

Forrester predicts more change in 2022 across CX, EX, technology, and marketing. Get a sneak peek at five of Forrester's 2022 predictions, and then download our guide to help inform your 2022 strategy.

Download 370

Download Technology Information Marketing 370

Forrester eCommerce

FEBRUARY 4, 2022

2021 was an exciting year for our research on securing and managing the risks of emerging technologies. We defined core tenets of what it means to embrace and sustain new IT technologies from a combined security and risk management perspective.

Technology 195

Technology Management Financial Services 195

BigCommerce

JUNE 22, 2022

Technological advances, a fading pandemic and returning confidence in the supply chain stand to make 2022 a banner year for…

Apparel 379

Apparel Fashion eCommerce Supplies 379

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 297

Technology Other Consumer Fashion 297

Forrester eCommerce

NOVEMBER 4, 2021

In 2022, edge and IoT will power sustainability efforts while investment in smart technologies will surge. Learn more in our 2022 predictions.

Technology 370

Technology Customer 370

Forrester eCommerce

JUNE 20, 2022

Paris was the center of innovation and technology last week. The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections.

Events 367

Events Technology Customer Experience B2C 367

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The technology will debut at the Dedham, Mass. ” The technology could help Wayfair on its path to profitability, though the retailer still has some work to do. billion , down 7.3%

Technology 305

Technology Customer Experience Omnichannel Improvements 305

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Forrester eCommerce

OCTOBER 26, 2021

Forrester predicts that in 2022, technology executives will have to solve issues of technical debt, talent shortages, and digital sameness. Learn more in Forrester's 2022 Predictions for technology executives.

Technology 363

Technology Information Customer 363

Retail TouchPoints

JULY 8, 2022

CVS Health has appointed Tilak Mandadi as both EVP and a new role, Chief Data, Digital and Technology Officer. Mandadi will start in the role July 25, 2022, managing the company’s data, digital and technology strategy while overseeing growth and innovation through digital-led, consumer-focused experiences and services.

Beauty and Health 304

Beauty and Health Technology Customer Experience Consumer 304

Retail TouchPoints

APRIL 4, 2023

In its third annual Brand Protection Report , Amazon highlighted the success of its ongoing efforts to fight counterfeit products and said that 2022 saw more criminal referrals and industry partnerships than ever before at the company. This is coupled with advancements in the company’s machine learning-based detection capabilities.

Reference 264

Reference Supplies Consumer Technology 264

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

Technology 325

Technology Telecommunications Consumer Electronics Electronics 325

Forrester eCommerce

JANUARY 7, 2022

Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers. Collecting valuable customer and seller data.

Recommendation 369

Recommendation Technology Improvements Management 369

Retail TouchPoints

MARCH 25, 2022

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. The suit was filed on March 22, 2022 by Sam’s West Inc., Walmart Apollo, LLC against BJ’s in U.S. District Court for the Middle District of Florida.

Mobile 298

Mobile Technology Consumer Customer 298

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Forrester eCommerce

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Blog 370

Blog Other Information Technology 370

Retail TouchPoints

FEBRUARY 15, 2022

So what changes should we expect to see in 2022? These players will continue to expand in 2022, reshaping consumers’ expectations of an acceptable wait time for groceries. In 2022, grocers will need to become digital-first. If 2020 was online grocery’s “debutante party,” then 2022 might be viewed as its genuine coming of age.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Forrester eCommerce

MARCH 18, 2024

Last week, we issued our analysis of the Q4 2023 earnings announcements of large public technology service providers. First, tech service providers grew much slower in 2023 than in 2022 signaling a belt tightening in technology spend. Our takeaways? While […]

Technology 424

Technology Customer 424

Retail TouchPoints

FEBRUARY 13, 2023

According to one report , the total cost of ecommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising.

Merchant Services 289

Merchant Services Payment Services Technology eCommerce 289

Forrester eCommerce

APRIL 25, 2022

The Forrester Awards 2022 program will recognize leaders and their organizations for excellence in technology strategy and in enterprise architecture that drives an obsession with customer success and business growth.

Technology 195

Technology Customer 195

Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

Retail 311

Retail Management Operations Games 311

Forrester eCommerce

JULY 6, 2022

We announce the 10 semifinalists for the prestigious Forrester Technology Strategy Impact Award 2022 for North America! Drum roll, please!

Technology 195

Technology Information Customer 195

Retail TouchPoints

DECEMBER 1, 2022

Macy’s customers work with an associate to complete a private body scan with a device equipped with light detection and ranging (LiDAR) technology, which yields anonymized avatars. The process also will provide data analytics to the retailer and the brands, allowing them to better serve customers.

Technology 289

Technology Omnichannel Recommendation Customer 289

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Technology 297

Technology Payment Services Customer Experience Blog 297

Retail TouchPoints

DECEMBER 20, 2021

These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. Retailers that deliver the best experiences will be poised to foster lasting connections with consumers, especially those that unlock more sustainable business practices by leveraging personalization technologies.

Consumer 363

Consumer Retail Travel Omnichannel 363

Forrester eCommerce

NOVEMBER 16, 2022

I recently attended Altitude 2022 in New York City, which featured many compelling presentations and user stories showcasing the latest happenings at the edge.

Presentation 195

Presentation eCommerce Events Technology 195

Forrester eCommerce

SEPTEMBER 29, 2022

"The State Of Future Fit Technology Strategy, 2022" identifies the three adaptive behaviors that future fit organizations emphasize.

Technology 195

Technology Information 195

Forrester eCommerce

DECEMBER 19, 2022

The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

Operations 369

Operations Information Technology 369

365 Retail

MAY 26, 2022

Retail Technology Show , the show that brings together future-forward innovators and Europe’s most forward-thinking retailers, has promised an even ‘bigger and better’ show in 2023, as it announces it has expanded its show floor for next year’s expo. The Retail Technology Show returns again on 25 & 26 April 2023 at London Olympia.

Technology 119

Technology Events Retail 119

Forrester eCommerce

SEPTEMBER 30, 2021

The rise of industry clouds is one of the key technology trends that tech executives should be ready for in 2022.

Technology 284

Technology Management Customer 284

RetailMinded

JANUARY 4, 2022

With changes in digital marketing, technological trends have emerged and have proven to be beneficial in helping retailers thrive. . So, you might need the help of a reliable technological innovation that streamlines your workload and eases your marketing processes. . Retail marketing isn’t easy. Customer Service Robots .

Technology 98

Technology Retail Social Media Reference 98

Retail TouchPoints

APRIL 25, 2023

The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. 3D and AR technology also opens new opportunities for brands to enter the world of digital and NFT collections. New digital opportunities.

Technology 277

Technology eCommerce Shipping Costs Games 277

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Forrester eCommerce

JANUARY 17, 2023

Forrester has analyzed the Q4 2022 earnings announcements of a basket of leading public companies that provide enterprise software including Adobe, IBM, Microsoft, Oracle, Salesforce, SAP, and Workday. These announcements provide insights and valuable implications from which all technology executives can benefit.

Technology 150

Technology Customer 150

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Relying on these technologies can help inform the consumer about the sensory properties of a product like its texture, smell, and even taste. This is no longer science fiction. virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279