Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Forrester eCommerce

JUNE 20, 2022

Paris was the center of innovation and technology last week. The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections.

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Digital Doughnut

JUNE 13, 2022

Customer experience has become a decisive factor in choosing between available products and their alternatives and companies are well aware of that. Therefore, marketers have to find new and unconventional ways to improve their customer experience.

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Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

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Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. 5G technology has been in the news recently because the U.S.

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Retail TouchPoints

APRIL 25, 2023

The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. 3D and AR technology also opens new opportunities for brands to enter the world of digital and NFT collections. New digital opportunities.

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Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

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Retail TouchPoints

FEBRUARY 9, 2022

From social media integrations and dynamic content to increased personalization and artificial intelligence, these advancements are revolutionizing ecommerce experiences around the world. In 2022 expect to see more brands developing mobile-friendly apps to complement both their online and physical stores. Holistic ecommerce experience.

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RetailMinded

JANUARY 4, 2022

With changes in digital marketing, technological trends have emerged and have proven to be beneficial in helping retailers thrive. . So, you might need the help of a reliable technological innovation that streamlines your workload and eases your marketing processes. . Customer Service Robots . Retail marketing isn’t easy.

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365 Retail

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

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Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. This is still true.

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Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. billion in 2022.

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Forrester eCommerce

MARCH 20, 2023

Fully 69% of global voice-of-the-customer (VoC) and CX measurement leaders use a customer feedback management (CFM) tool, according Forrester’s 2022 global study of these leaders. That’s about the same number as the 70% who told us that their organization believes that the VoC/CX program is vital to its continued success.

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Retail TouchPoints

MARCH 19, 2024

Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Clinton Ave. The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF.

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ESW

DECEMBER 4, 2023

ESW acquired Scalefast in June 2022, and the combined organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of a company’s development. The post ESW Named As Shopware Gold Technology Partner appeared first on ESW.

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iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

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Retail TouchPoints

FEBRUARY 1, 2022

In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. 2022 is shaping up to be a big opportunity for sellers as many are looking to diversify distribution away from Amazon, just as new marketplace opportunities are opening up. Alternative Supply Chain Options.

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RetailDive

OCTOBER 12, 2022

A return to brick-and-mortar locations is pushing retailers to be innovative as they juggle customer experience with labor efficiency.

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Ecommerce Platforms

MARCH 24, 2022

The best CRM for ecommerce brands is a powerful tool in today’s age of customer-experience focused selling. Today’s companies need to commit to consistently delivering the best possible level of customer service if they want any hope of maintaining long-term loyal customers. Customer segmentation and email marketing.

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Retail TouchPoints

NOVEMBER 8, 2021

No more wrestling with metal tape measures that bend and snap back into DIYers’ hands: Lowe’s will launch a beta test of a room scanning and measurement tool, available in the Lowe’s iOS app, by the end of Q1 2022. (An We call this future spatial commerce, and we’re excited to bring it to our customers.

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

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Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier.

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Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

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Forrester eCommerce

JUNE 27, 2022

The pandemic thrust consumers and technology into the forefront, exposing a long-standing tension between the two. Recently, Forrester released its US Customer […].

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Retail TouchPoints

APRIL 21, 2023

Katie Mullen Mullen, who joined JCPenney from Neiman Marcus in January 2022, will lead the retailer’s efforts to deliver an end-to-end integrated shopping experience that is relevant for today’s customers.

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Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

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Retail TouchPoints

JUNE 3, 2022

The launch is likely related to Albertsons’ plans to re-enter the marketplace arena; the retailer’s Senior Director of Marketplaces Jasmin Krdzalic provided a “sneak peek” at the May 2022 RICE conference in Chicago. in a statement.

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Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ”

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Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. trillion worldwide, equivalent to both 10.3%

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Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations. including 200 Whole Foods supermarkets, and have clocked more than 3 million uses to date.

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Retail TouchPoints

JUNE 9, 2022

“Our expanded partnership with Adobe will enable us to enhance the customer experience even further, driving personalization at scale and further optimizing The Home Depot experience across online and in-store.”. The Home Depot has demonstrated its focus on the customer journey through recent executive level appointments.

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Retail TouchPoints

MARCH 21, 2023

Amazon is planning to eliminate 9,000 jobs over the coming weeks, mostly in its AWS, People Experience and Technology (PXT), Advertising and Twitch businesses.

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Forrester eCommerce

FEBRUARY 10, 2022

Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.

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Retail TouchPoints

MARCH 28, 2024

drivers an average of 51 hours of lost time in 2022, and that number is on the rise — in 2021, the average was 36 hours. To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology.

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