Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Investing in digital channels can make the difference between a highly profitable pivot and stock waiting in the warehouse for the end-of-season sales.

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Omnichannel Merchant Services BigCommerce Payment Services 263

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

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Retail Supplies Merchant Services Social Media 248

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

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Consumer Social Media Recommendation Apparel 246

Retail TouchPoints

SEPTEMBER 19, 2023

“The consumer’s going to be very selective, they’ve got a lot of choices; [the season is] going to be promotional, but consumers are [financially] healthy right now and they’re spending. [An It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

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Consumer Electronics Automotive eCommerce 245

Retail TouchPoints

APRIL 13, 2023

Understanding Wine Consumer Behavior Trends Today’s wine buyers skew older and are more affluent. For example, 16% of consumers purchased natural wine in 2021 and sparkling wines are also rising in popularity. Then, by activating a flexible, omnichannel approach, you can learn who your best audience is.

Marketing 315

Marketing Omnichannel Channel Social Media 315

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? In 2023, that percentage jumped to 50%. “As

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 313

Consumer Omnichannel Leisure Supplies 313

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks.

Payment Services 249

Payment Services Magazine eCommerce Improvements 249

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

DECEMBER 18, 2023

BJ’s rolled out shelf-scanning inventory robots to all 237 of its stores in March 2023 and named a new CIO, Anjana Harve, in September 2023. These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be delivered in deployment models including SaaS and source code ownership.

Operations 248

Operations Shipping Costs Fulfillment Omnichannel 248

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. A seamless message approach that is cohesive is necessary to maintain consistency across channels.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

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Omnichannel Social Media Shopify Shipping Costs 241

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. This way buyers can choose what media channels perform best. ad spending to increase 5.1% in 2024, lower than India, China, Germany and Brazil.

Retail 288

Retail Omnichannel Channel Mobile 288

Retail TouchPoints

APRIL 3, 2023

If you’re ready to explore how to make the metaverse a strategic component of your business strategy, join us at the D2 Summit in Chicago, taking place alongside the Retail Innovation Conference and Expo June 13 to 15, 2023. Get your all-access pass to the Retail Innovation Conference and Expo before April 6, 2023 and save $700!

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Omnichannel Fashion Games eCommerce 260

Retail TouchPoints

NOVEMBER 23, 2023

France’s Minister of Agriculture noted that market changes — namely widespread inflation and cost of living increases — had considerable impact on consumer spending, resulting in a market stagnation that kept the region’s wine cellars filled to the brim.

Technology 233

Technology Omnichannel Retail Point of Sale 233

iVend

JULY 10, 2023

The global ecommerce market in 2023 is worth $5.5 Omnichannel integration Omnichannel integration is the key to retail success. Read more Success in the world of retail is therefore not about focussing on one or the other – it’s about operating across all ecommerce and in-person channels. trillion** by 2025.

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Omnichannel eCommerce POS Magento 97

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Omnichannel Fulfillment Payment Services Shipping Costs 100

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

iVend

JULY 10, 2023

The global ecommerce market in 2023 is worth $5.5 Omnichannel integration Omnichannel integration is the key to retail success. Read more Success in the world of retail is therefore not about focussing on one or the other – it’s about operating across all ecommerce and in-person channels. trillion** by 2025.

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Omnichannel POS Magento Shopify 83

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 272

Customer Experience Shipping Costs eCommerce Improvements 272

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. . 6 E-commerce CX Trends to Look out for in 2023. customers expect a personalized experience at every channel and touchpoint.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. But underneath this positive blanket statement are a lot of nuances.

Sporting Goods 289

Sporting Goods Technology Omnichannel Operations 289

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

Payments 288

Payments Omnichannel Payment Services Consumer 288

Retail TouchPoints

JANUARY 9, 2023

Kanohe, Hawaii; and Los Angeles in January 2023, according to USA Today and other media outlets. We take a balanced approach to merchandise receipts and remain committed to offering fashion and value across nameplates and channels, with the capacity to adjust in-season buys and chase into areas of strength. Gaitherbeurg, Md.;

Department Stores 238

Department Stores Omnichannel Operations Fashion 238

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

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eCommerce Recommendation Omnichannel Customer Data 126

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 73

Consumer B2C Merchant Services Omnichannel 73

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. So follow along this retail journey to emerge with omnichannel mastery!

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Omnichannel Retail Multi-channel Payment Services 41

Retail TouchPoints

MAY 11, 2023

As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces. When a consumer products titan like Nike bets big on the metaverse, as it did with the late 2022 launch of the new SWOOSH virtual community , it’s time to take notice.

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Retail Technology Consumer Operations 213

Retalon

AUGUST 14, 2023

The retail world is evolving rapidly across many digital and physical channels. Mastering omnichannel ecommerce strategy is essential for retailers to deliver a seamless shopping experience. What is an Omnichannel Ecommerce Strategy? It ensures consistent brand messaging and stock availability across channels.

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Omnichannel eCommerce Channel Customer Experience 41

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. The app launched in March 2023 in the UK and U.S., Brand apps are a tough needle to thread.

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Customer POS Download Payment Services 238

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

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Shipping Costs Improvements Live Chat Retail 235

Retail TouchPoints

JUNE 27, 2023

Lima-Guinehut brings more than 20 years of omnichannel experience to the role. She will lead the retailer’s global merchandising, sourcing and design strategy as well as the brand’s piercing business.

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Fashion Omnichannel Channel Operations 266

Ecommerce Platforms

MARCH 2, 2023

Here are the options available: Standard: $29 per month Plus: $79 per month Pro: $299 per month Enterprise: Custom Pricing Standard: $29 per month The Standard plan from BigCommerce allows users to sell unlimited products, access unlimited staff accounts, and leverage a range of sales channels.

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BigCommerce Shipping Costs Payment Services Payments 211

ROI Revolution

NOVEMBER 9, 2022

For 2023, ecommerce predictions will be difficult to nail on the head. In this article, explore 2023 ecommerce predictions from 17 digital marketing experts at ROI who specialize in strategies ranging from Amazon and paid search advertising to SEO and website optimization and more! Ongoing supply chain concerns.

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Shipping Costs eCommerce Marketing Merchant Services 78

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. Here are the top 10 retail trends impacting the industry in 2023.

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Shipping Costs Retail Social Media eCommerce 94