2023 Customer Loyalty Customer Retention Technology 
Retail TouchPoints
AUGUST 15, 2022
New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.
Smile.io
JANUARY 30, 2024
Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.
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Smile.io
MARCH 8, 2024
billion in 2023. Each one of those users is a potential customer. Another important factor is technology. Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. Advertising revenue from TikTok was expected to rise by 55% in 2023.
Algopix
JULY 22, 2023
Understanding Customer Behavior Customer behavior insights are invaluable for improving customer retention and loyalty. Reporting tools consolidate customer data, such as purchase history and interactions, into actionable reports.
Retail TouchPoints
JANUARY 3, 2024
Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned.
Ecommerce Platforms
MARCH 14, 2023
For all industries, EverCommerce focuses on a selection of specific software solutions, like: Marketing technology: Integrate digital and offline marketing efforts to generate high-quality leads, increase repeat sales, provide more polished brand experiences, and increase your marketing return on investment.
Omnisend
JANUARY 8, 2024
Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.
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