Smile.io

JANUARY 17, 2023

It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. million shoppers placing orders from brands using Smile loyalty programs. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 268

Consumer Shipping Costs Customer Retention Information 268

Smile.io

MARCH 8, 2024

billion in 2023. When using live commerce and ecommerce sites, customers can choose from a range of delivery options or even curbside pickup.   Advertising revenue from TikTok was expected to rise by 55% in 2023. Loyalty & Reward Program Insights from Smile.io Billion in 2023. billion visitors in 2022.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Ecommerce Platforms

DECEMBER 12, 2022

You can charge subscription customers according to your preferred cadence, use customer retention tools to prevent churn when customers cancel, and even use Shop Pay and Apple Pay for accelerated checkout. The post The Best Shopify Subscription Apps for 2023 appeared first on Ecommerce Platforms.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Algopix

JULY 22, 2023

Understanding Customer Behavior Customer behavior insights are invaluable for improving customer retention and loyalty. Reporting tools consolidate customer data, such as purchase history and interactions, into actionable reports. What metrics should I track to measure customer satisfaction?

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned.

Retail 263

Retail Shipping Costs Improvements Customer Experience 263

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Ecommerce Platforms

OCTOBER 24, 2022

According to a report from Emarsys, email marketing is one of the best ways to acquire and retain customers for smaller businesses. Around 81% of SMBs say they rely on email as their primary channel for customer acquisition. Alternatively, around 80% of marketers say they use email most for customer retention.

Marketing 196

Marketing B2B B2C Mobile 196

Smile.io

JANUARY 27, 2023

It’s this emotional investment that makes them less likely to shop with a competitor and what strongly connects customer engagement to customer loyalty. It’s estimated that more than 90% of companies across ecommerce industries have some type of loyalty program offered to their customers.

Customer 101

Customer Social Media Definition Reference 101

Ecommerce Platforms

MARCH 14, 2023

Customer engagement: Use apps to leverage innovative, bespoke customer listening tools, and engagement solutions to enhance customer touchpoints, increase retention and improve your chances of customer loyalty. Listen360 has generated more than 28 million insights from companies around the world.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. Customer Retention and Loyalty Engaging with existing customers through email marketing helps foster loyalty and strengthen customer relationships.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Mike Rossi 2. Blog Jonathan Roque 4.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

GetElastic

DECEMBER 1, 2021

By deploying subscription services, it puts brands in an ideal position to drive predictable and sustained revenue, while also generating increased customer loyalty with more affordable buying options. Why’s that you may ask?

Subscription 148

Subscription Payment Services Payments eCommerce 148

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  Your customer retention behavior will naturally fluctuate with sale cycles and seasonality.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. billion, and that number is expected to be $25 billion by 2023. Omnichannel Shopping Leading to Better Customer Retention. billion to $17.6

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

SEPTEMBER 1, 2023

It’s estimated that 61% of consumers say they will switch to a competitor after one bad customer experience. The Ultimate Guide to Customer Retention in 2023 This guide to customer retention has everything you need to know. Strategies, tactics, tools, and full stack retention along with some examples.

Customer Retention 71

Customer Retention Mobile Improvements Customer Experience 71

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

NOVEMBER 17, 2023

Editor’s Note: This post was originally published in 2016 and was updated for accuracy and comprehensiveness on November 17, 2023. For the past number of years, more and more company executives have been putting the spotlight on customer retention. With the average American consumer belonging to 16.7

Customer Retention 88

Customer Retention Customer Loyalty Customer Other 88

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

365 Retail

NOVEMBER 14, 2022

In order to maximise ROI and end the year on a high, eCommerce brands and retailers need to avoid common mistakes and leverage these key calendar dates to generate revenue and get 2023 off to a strong start. A strategy to help do this is product bundling: offering items that are commonly bought together to your customers.

Payment Services 59

Payment Services Shipping Costs Merchant Services Order Fulfillment 59

Smile.io

JANUARY 23, 2023

So how did this company build such a loyal following of customers surrounded by so many competitors? Tarte's community-building strategy is a large piece of the brand’s loyalty puzzle, with their customer retention program, tarte perks helping the cause. Blog Beth Foster 3.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. greater than their investment.

Customer Retention 111

Customer Retention Customer Loyalty Technology Events 111

Smile.io

MAY 15, 2023

How to Grow Your Small Business with Loyalty Marketing Find out what loyalty marketing is, what it can help you achieve, and how to implement customer loyalty marketing in your small business. Blog Gabrielle Policella Loyal customers Loyalty is key to driving ecommerce growth. Retain customers.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Smile.io

MAY 2, 2023

The same is true for loyalty programs–set a concrete goal before embarking on your journey to ensure you actually reach your destination. All loyalty programs have one thing in common–they are a customer retention tool aimed at increasing repeat customers. Start building loyalty with a points program.

Social Media 67

Social Media Shipping Costs Events Blog 67

Smile.io

JANUARY 10, 2024

Loyalty programs are part of a larger retention strategy that brings customers back to your store, builds a loyal following, and boosts customer lifetime value (CLV) and repeat purchase rates. No one denies the importance of customer loyalty.   Source: Smile.io

Shopify 46

Shopify Social Media Jewelry Customer Loyalty 46

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. A compelling testament to the power of analytics is showcased by predictive analytics in retail.

Retail 41

Retail Operations Information Customer Loyalty 41

Smile.io

FEBRUARY 16, 2023

As the cost of acquiring new customers continues to climb, many online fashion retailers are turning to loyalty programs and customer retention. Here are 5 great loyalty examples in the fashion industry that help retain customers and increase profitability.

Fashion 60

Fashion Social Media Events Small Business Retail 60

Smile.io

OCTOBER 25, 2023

Launch your loyalty program in minutes LAUNCH A BRANDED LOYALTY PROGRAM FOR YOUR ECOMMERCE BRAND Get Started How to set up a loyalty program Through a Smile loyalty program , you can offer rewards, discounts, or other incentives as a way to acquire, engage, and most importantly retain customers.

Shopify 71

Shopify Social Media Blog eCommerce 71

Retalon

AUGUST 22, 2023

In this comprehensive blog post, we will overview the 10 most critical ecommerce KPIs that online retailers should monitor in 2023 to run a high-performing business. Customer Retention Rate Definition The customer retention rate is the percentage of customers you retain over a given time period.

X-cart 41

X-cart Shipping Costs eCommerce Definition 41

ROI Revolution

DECEMBER 2, 2021

By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5 Growth is expected to continue steadily until around 2023 before plateauing somewhat in the low $60 million range. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

By 2023, nearly 66 million Americans will be monthly VR users. By 2023, that number will reach 176 million, a nearly 16% increase over 2021. by 2023, though its digital ad business is expected to grow. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 1, 2021

By 2023, nearly 66 million Americans will be monthly VR users. By 2023, that number will reach 176 million, a nearly 16% increase over 2021. by 2023, though its digital ad business is expected to grow. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

By 2023, nearly 66 million Americans will be monthly VR users. By 2023, that number will reach 176 million, a nearly 16% increase over 2021. by 2023, though its digital ad business is expected to grow. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

OCTOBER 7, 2021

By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5 Growth is expected to continue steadily until around 2023 before plateauing somewhat in the low $60 million range. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 78

eCommerce Social Media Payments Payment Services 78