Forrester eCommerce

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

Customer Experience 275

Customer Experience Recommendation Consumer Customer 275

365 Retail

MARCH 8, 2023

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% As one of the world’s largest e-commerce markets in terms of sales, retailers and brands should look to China to keep on top of key trends, innovations, and consumption behaviours. of all retail sales online.

eCommerce 72

eCommerce Outdoor eCommerce Marketing Hobbies 72

Fabric

JULY 5, 2023

To better unlock your creative promotions, we are providing no-code tools to tailor promotions to the right customers, driving customer loyalty, maximizing the impact of marketing efforts, and protecting margins. Promotion stacking Unlock savings and boost customer satisfaction with Promotion Stacking.

X-cart 130

X-cart BigCommerce eCommerce Shipping Costs 130

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Fabric

JUNE 28, 2023

better unlock your creative promotions, we are providing no-code tools to tailor promotions to the right customers, driving customer loyalty, maximizing the impact of marketing efforts, and protecting margins. Promotion stacking Unlock savings and boost customer satisfaction with Promotion Stacking.

X-cart 130

X-cart BigCommerce eCommerce Shipping Costs 130

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 252

Customer Loyalty Retail Shipping Costs Financial Services 252

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. Cancellation confirmation messages present a golden opportunity to reconnect with customers. This guide shows you how to write effective order cancellation emails that boost your ecommerce success. Compliance and documentation.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Forrester eCommerce

NOVEMBER 30, 2023

The 2023 Customer Obsession Awards will recognize organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement. Learn more and nominate yourself now.

Customer 228

Customer Customer Loyalty Customer Experience B2C 228

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. Among these challenges are war, global inflation, continued threats of a recession deep into 2023, and, for marketers, increased costs of digital advertisements with lower performance than previous years.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

Ecommerce Platforms

MARCH 15, 2023

Today’s top ecommerce Fulfilment statistics provide us with some useful insights into the current state of the online shopping landscape. In a world of instant gratification, same-day delivery, and evolving consumer expectations, ecommerce retailers can’t afford to underestimate the power of rapid Fulfilment.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

Algopix

JULY 22, 2023

In today’s fast-paced digital landscape, data-driven decision-making is critical for the success of any eCommerce business. To gain valuable insights into customer behavior, sales patterns, and marketing performance, eCommerce entrepreneurs must rely on advanced analytics and reporting tools.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

AUGUST 1, 2023

The underwater VIP space, which can only be unlocked with an email login or Lacoste NFT, features an exclusive co-created UNDW3 collection developed in collaboration with UNDW3 community members back in March 2023.

Outdoor 225

Outdoor Accessories Customer Loyalty Clothing 225

365 Retail

DECEMBER 12, 2022

Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. 3) Customers will demand more in return for their loyalty. The post Discount disbelief, returns charge debate, and customer loyalty at a premium.

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

Retail TouchPoints

JANUARY 5, 2024

We hadn’t quite recognized their strategic potential to drive customer loyalty and influence shopping decisions. Instead, retailers invested in store footprints to capture customers. Even as supply chains finally normalized back to some pre-pandemic conditions in 2023, the warehouse workforce continues to shrink.

eCommerce 241

eCommerce Fulfillment Supplies Operations 241

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Ecommerce Platforms

JUNE 16, 2023

We sprinkled in apps from all categories, ranging from marketing to sales, social media to shipping, and customer service to reporting. What are the Best Shopify Apps in 2023? Additionally, to make your life a little easier, Printful also integrates with leading ecommerce tools like Shopify. Best Shopify Apps: 6. ‘How?!'

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Retail TouchPoints

APRIL 14, 2023

The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023. Express plans to leverage its own strengths in the men’s fashion space to boost Bonobos’ presence in underpenetrated categories as well as drive greater brand awareness and customer acquisition.

Omnichannel 225

Omnichannel Customer Loyalty Operations Definition 225

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are nothing more than a necessary evil, initiated after losing an order. But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. In fact, they can actually enhance brand reputation.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Smile.io

FEBRUARY 12, 2024

Think of email subscribers as prospective friends of your ecommerce brand and email marketing as the relationship-forming driver.    Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Loyalty & Reward Program Insights from Smile.io

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Smile.io

JANUARY 17, 2023

It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. million shoppers placing orders from brands using Smile loyalty programs. million shoppers placing orders from brands using Smile loyalty programs.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. To meet that demand, retailers and brands with DTC channels cannot depend on ecommerce sites alone. 50/50 is not where you want to be.”

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Smile.io

MAY 15, 2024

💡 Key takeaways: - Growing a commerce business involves increasing revenue with increased overhead investments. Scaling a commerce business is increasing revenue without a significant increase in operating costs. to retain customers. to retain customers. So, what sets the winning commerce brands apart? 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. We’ve always talked about shipping costs being high if you’re running a successful ecommerce site, but it’s more than that.

eCommerce 295

eCommerce Shipping Costs Channel Operations 295

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. As of 2021, mobile has continued to expand and proliferate the B2B eCommerce space, and its growth will likely extend over the coming years.

B2B 145

B2B eCommerce Payment Services Marketing 145

Fabric

SEPTEMBER 5, 2023

Yet today, curbside pickup has quickly become one of the more popular fulfillment strategies offered by omnichannel e-commerce retailers and it has transformed the way customers interact with businesses, providing a more seamless and convenient shopping experience. This offers customers a wider availability of products.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 261

Customer Loyalty Customer Experience Payment Services Social Media 261

GetElastic

FEBRUARY 9, 2022

eCommerce promotions play a part in the differentiated digital commerce experiences that brands strive for in today’s saturated market. When you have less than 15 seconds to keep a customer interested in your app the action must be anything if not intentional. Loyalty Programs. Engage Your Customers. By 2021, the?global

eCommerce 78

eCommerce Customer Social Media eCommerce Platforms 78

365 Retail

OCTOBER 25, 2022

The good news is that Halloween retail expenditure continued to grow in 2021 to £607 million, is forecast to increase to £687 million this year , and is set to rise to a whopping £777m by 2023! Now the third biggest UK retail event in the calendar, Halloween presents a huge opportunity for brands to grow customer loyalty and boost sales.

Customer Loyalty 52

Customer Loyalty Shipping Costs Customer Shipping 52

Ecommerce Platforms

FEBRUARY 26, 2023

Here’s the best best eco-friendly print on demand companies for February 2023: ? As the ecommerce space becomes increasingly cluttered and competitive, business leaders are constantly searching for ways to connect with their audience and increase sales. Don’t have time to read the whole article now?

Shipping Costs 104

Shipping Costs Payment Services Shipping Subscription 104

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Algopix

JULY 26, 2023

In today’s digital age, a strong online presence is crucial for any business looking to thrive in the competitive eCommerce landscape. To effectively reach customers and drive sales, businesses need reliable and efficient website and shopping cart solutions. What are Shopping Cart Solutions?

Shopping Carts 126

Shopping Carts Payment Services 3dcart eCommerce Platforms 126

MagentoBrain

MAY 25, 2023

Chatbot builder software has become increasingly popular in recent years as businesses seek to automate customer interactions and improve customer experience. In 2023, there are several chatbot builder software options available, each with its own unique features and capabilities. What is a Chatbot Builder Software?

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72

Fabric

AUGUST 8, 2023

E-commerce is here to stay. The digital marketplace continues to reshape the retail landscape, offering unparalleled convenience and access to a global customer base. In 2022, US e-commerce sales topped $1 trillion , while global e-commerce sales soared past $5.7 What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Ecommerce Platforms

FEBRUARY 2, 2023

Whether you’re just getting started in ecommerce or you’re already a seasoned seller, it’s plain that the right ecommerce solution forms the basis of your business. So when an open-source ecommerce solution claims to be a viable Shopify alternative, it certainly sparks curiosity. As a headless eCommerce solution, Medusa.js

Shopify 104

Shopify Shipping Costs Merchant Services Payment Services 104

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. All that spending will deliver a treasure trove of data for marketers and ecommerce managers to spot trends, buying patterns and other “in-the-moment” factors.

Toys 230

Toys B2C Social Media Accessories 230