Retail TouchPoints

JULY 20, 2022

Where does that leave retailers today, especially as they develop their holiday plans and finalize their budgets for 2023? Department Stores ( 66% ) and Home & Houseware ( 65.9% ) followed closely behind, showing that verticals with high SKU counts have the most to gain from omnichannel capabilities. Now it’s really just shopping.

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Omnichannel Retail Mobile Social Media 286

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 263

Retail Supplies Merchant Services Social Media 263

Ecommerce Platforms

JUNE 20, 2023

The best free ecommerce platforms may not be as feature rich as their premium alternatives, but they do offer a useful way for business leaders to get started with their online sales strategy. If you’re on a very limited budget, or just want to test out the features of an ecommerce solution choosing a free service could be an excellent idea.

eCommerce Platforms 104

eCommerce Platforms Payment Services Payments eCommerce 104

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers.

eCommerce 290

eCommerce Fulfillment Shopify Omnichannel 290

Retail TouchPoints

OCTOBER 4, 2023

The Power of Flexible Enterprise Ecommerce Retailers have traditionally struggled to understand sudden changes in customer needs, because their systems aren’t holistic enough to see surges early and react to them in time. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

JANUARY 11, 2023

As digital commerce evolves, the importance of retailers in the advertising ecosystem is skyrocketing, and we want to empower this,” said Kya Sainsbury-Carter, VP of Global Partner and Retail Media at Microsoft Advertising in a post announcing the new capabilities. “

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Omnichannel BigCommerce Retail Social Media 314

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 As a result, expectations for omnichannel experiences will continue evolving at a rapid pace. Now that isn’t to say that people aren’t going to be buying anything [via] ecommerce or in-store.

Consumer 295

Consumer Omnichannel Travel Events 295

Retail TouchPoints

FEBRUARY 28, 2023

SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce. The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares will now undoubtedly be a big part of that effort.

eCommerce 263

eCommerce Omnichannel Customer Experience Operations 263

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

NOVEMBER 9, 2022

Gap will sell its Gap Greater China (GGC) business to Shanghai-based ecommerce solutions provider Baozun in a $40 million all-cash transaction. The sale of the GGC business to Baozun should be completed within the first half of 2023, and it will continue to operate under the Gap Inc.

eCommerce 312

eCommerce Omnichannel Technology Operations 312

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those repeats and referrals simply don’t happen without a good product and a good shopping experience, as Jose Nino, VP of Global Ecommerce and Digital Strategy at the U.S.

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Ecommerce Platforms

APRIL 5, 2023

The best subscription ecommerce platform gives today’s business owners an exceptional way to increase the lifetime value of their customers, and unlock recurring revenue. Today, we’re going to be reviewing some of the top subscription ecommerce platforms available to business owners in 2023. What is Subscription Ecommerce?

eCommerce Platforms 104

eCommerce Platforms Subscription Payment Services eCommerce 104

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Beyond the Shelf.

eCommerce 297

eCommerce Omnichannel Comparison Shopping Recommendation 297

Retail TouchPoints

APRIL 13, 2023

Wine marketers have an exciting opportunity to identify ways to educate new consumer segments, show up in key commerce channels and drive marketing ROI. Then, by activating a flexible, omnichannel approach, you can learn who your best audience is. The key is to avoid early mass media investment.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

MAY 18, 2022

Famed off-price luxury retailer Century 21 will return to its original flagship location in downtown NYC in spring 2023, after filing for bankruptcy in 2020 and shuttering all 13 of its stores. An “elevated” ecommerce presence will debut at the same time as the brick-and-mortar store.

Accessories 278

Accessories Omnichannel Apparel Operations 278

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! We looked at the top 11 vendors in this market today and evaluated them across 32 criteria.

Customer 369

Customer Marketing Customer Experience Omnichannel 369

Ecommerce Platforms

MARCH 30, 2023

Today, the technology represents an easy-to-use omnichannel environment for marketing. Complete omnichannel marketing suite Marketing automation made easy with simple workflows Lots of templates and customization options Sign-up and landing page creation Integration with Facebook ads CRM technology built in for better segmentation Cons ?

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

Retail TouchPoints

JANUARY 26, 2024

WHP Global , parent company of Babies ‘R’ Us and Toys ‘R’ Us , has expanded its partnership with omnichannel retailer El Puerto de Liverpool to bring Babies ‘R’ Us to Mexico. This first store opening will then be followed by additional brick-and-mortar locations as well as the launch of an ecommerce site.

Toys 271

Toys Omnichannel eCommerce Retail 271

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

ESW

JUNE 23, 2023

Global ecommerce sales are expected to increase to $5.4 And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years.

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. Best Buy also is continuing to seek out additional revenue streams beyond its stores and ecommerce business. Revenue of $14.6

POS 278

POS Omnichannel Mobile Improvements 278

ROI Revolution

NOVEMBER 9, 2022

For 2023, ecommerce predictions will be difficult to nail on the head. One of the best ways to get a grasp on what’s going on in today’s tumultuous ecommerce world is to hear directly from the experts who are immersed in the landscape every day. More consumer research means having a cohesive omnichannel presence will be crucial.

Shipping Costs 78

Shipping Costs eCommerce Marketing Merchant Services 78

Ecommerce Platforms

MARCH 8, 2023

In today’s Shopify review, I’ll be covering everything store owners need to know about one of the most popular ecommerce store building platforms on the market. In my opinion, Shopify definitely is one best ecommerce builders on the market. However, it’s far from the only ecommerce tool out there. What is Shopify?

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

ESW

MARCH 11, 2024

As in much of the rest of the world, ecommerce in the United States is growing. In fact, in 2023 ecommerce sales topped $1.11 Additionally, more than 15% of total sales were ecommerce transactions in 2023, nearly a percent higher than the year before. billion, an increase of 7.6% Here’s what we found.

eCommerce 88

eCommerce Payment Services Omnichannel Consumer Electronics 88

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. Among these challenges are war, global inflation, continued threats of a recession deep into 2023, and, for marketers, increased costs of digital advertisements with lower performance than previous years.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. As of 2021, mobile has continued to expand and proliferate the B2B eCommerce space, and its growth will likely extend over the coming years.

B2B 145

B2B eCommerce Payment Services Marketing 145

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 96

POS Omnichannel Retail Social Media 96

Ecommerce Platforms

MARCH 9, 2023

Sendinblue Review (Feb 2023): Is Sendinblue the Best Email Marketing Service? SendinBlue Pricing: The Complete Guide (Feb 2023) Go to the top 2. HubSpot Marketing Hub Review (Feb 2023) – The Ultimate Guide HubSpot CRM Review: A Strong CRM That's Forever Free Go to the top 3. There’s even a built-in CRM. Further reading ?

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

Ecommerce Platforms

MARCH 8, 2023

Live chat software has quickly become an essential tool for ecommerce businesses. To keep up with customer demands, ecommerce stores must offer efficient service options. Based on our extensive research, LiveChat and HubSpot are two of the best live chat tools for ecommerce. What Exactly is Ecommerce Live Chat?

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat software has quickly become an essential tool for ecommerce businesses. To keep up with customer demands, ecommerce stores must offer efficient service options. Based on our extensive research, LiveChat and HubSpot are two of the best live chat tools for ecommerce. What Exactly is Ecommerce Live Chat?

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Retail TouchPoints

APRIL 14, 2023

The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023. 28, 2023, fell 14% to $514.3 This is a compelling addition to our brand portfolio, and I expect the transaction will be accretive to operating income and free cash flow positive in fiscal 2023.”

Omnichannel 269

Omnichannel Customer Loyalty Operations Definition 269

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. Headless commerce is a method of dividing the front-end and back-end aspects of an eCommerce platform.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 278

Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022. reported ecommerce fraud and loss as a growing concern, while 48.5% Similarly, 57.8%

Recommendation 258

Recommendation Omnichannel Shipping Costs eCommerce 258

Digital Doughnut

FEBRUARY 6, 2023

Omnichannel retailing refers to the practice of providing customers with a seamless shopping experience across multiple channels, such as brick-and-mortar stores, online marketplaces, social media platforms, and mobile apps.

Omnichannel 98

Omnichannel Social Media Customer Loyalty Retail 98

lateshipment

OCTOBER 12, 2023

Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4. The CEO of Lecherman.com, Sriram Sridhar, always says that successful e-commerce brands during the holiday season always have a plan B in place.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130