Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront.

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Retail Supplies Merchant Services Social Media 231

Retail TouchPoints

SEPTEMBER 1, 2023

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% year over year, Dollar General CEO Jeff Owen revealed that the company was “not satisfied” with overall financial results for its Q2, which ended August 3, 2023. Dollar General reported a net sales increase of 3.9%

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Operations Apparel Supplies Improvements 238

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

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Customer Experience Fulfillment Omnichannel Events 228

Retail TouchPoints

FEBRUARY 8, 2023

Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear. with a store in New Braunfels, Texas slated to open later in 2023. The Vitamin Shoppe operates more than 700 company-owned stores under The Vitamin Shoppe and Super Supplements banners.

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Omnichannel Operations Mobile Information 211

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations.

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Omnichannel Shipping Costs Operations Books 246

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.”

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Omnichannel Social Media Shopify Shipping Costs 229

Retail TouchPoints

OCTOBER 3, 2023

The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023. in a statement.

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Omnichannel Operations Presentation Marketing 246

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. Globally, Ace has opened more than 1,100 stores over the past five years and now operates 5,800 locations in approximately 60 countries. to hear about its products, services and operating methods.

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Operations Retail Customer Fulfillment 237

Retail TouchPoints

APRIL 20, 2022

At that time its stated goal was reaching the 30 -store mark by 2023. Brooklinen’s digital operations remain an important part of the business. “As our business reaches new heights, we’re excited to continue meeting our customers wherever they want to find us through conscious, deliberate omnichannel expansion.”

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Operations Shipping Costs Omnichannel Customer Data 250

Retail TouchPoints

MAY 18, 2022

Famed off-price luxury retailer Century 21 will return to its original flagship location in downtown NYC in spring 2023, after filing for bankruptcy in 2020 and shuttering all 13 of its stores.

Accessories 257

Accessories Omnichannel Apparel Operations 257

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Omnichannel Shipping Costs Operations Fulfillment 252

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 211

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. Initiatives on this front including boosting omnichannel capabilities and implementing projects that will improve efficiency, sustainability and accessibility at these locations. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

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Payment Services Supplies Electronics Omnichannel 219

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

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Omnichannel Merchant Services BigCommerce Payment Services 256

Retail TouchPoints

JANUARY 9, 2023

Kanohe, Hawaii; and Los Angeles in January 2023, according to USA Today and other media outlets. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success. These shops, located closer to customers, can serve as omnichannel hubs. Gaitherbeurg, Md.;

Department Stores 219

Department Stores Omnichannel Operations Fashion 219

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business. 28, 2023, fell 14% to $514.3 million. “Our

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Omnichannel Customer Loyalty Operations Definition 223

Retail TouchPoints

AUGUST 17, 2023

This year, Petco has been expanding its customer-facing touch points in several areas: In February 2023 Petco announced plans to operate shop-in-shops at nearly all Canadian Tire stores, and in July 2023 the retailer expanded its store-in-store partnership with Lowe’s from 15 stores to a planned 300 by the end of 2023; Petco launched a new delivery (..)

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Mobile Toys Payment Services Omnichannel 233

Retail TouchPoints

AUGUST 24, 2023

Shein has acquired an approximately one-third interest in Forever 21’s operator SPARC Group , a joint venture that includes Authentic Brands Group and Simon Property Group , with SPARC becoming a minority shareholder in Shein. Financial terms of the deal were not disclosed.

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Fashion Omnichannel Apparel Operations 232

Retail TouchPoints

MAY 23, 2023

Retail TouchPoints  and Design:Retail have unveiled the 2023 winners of the annual 40 Under 40 Awards , representing a dynamic and diverse class of executives who have contributed to industry progress. Congratulations to the entire 40 Under 40 class of 2023!

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Retail Jewelry Games Operations 290

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. Headless commerce has quickly gained widespread popularity among brands looking for more flexibility and agility in their eCommerce operations.

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Payment Services Payments Social Media Mobile 147

Retail TouchPoints

NOVEMBER 27, 2023

29, 2023, offering design consultations as well as a location where customers can pick up their online orders. In April 2023 the retailer revealed plans to invest more than $2.2 omnichannel operations, including opening nine Plan and Order Point locations. billion to enhance U.S.

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Marketing Omnichannel Books Customer Experience 147

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

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Food and Beverages BigCommerce Home Furnishings PayPal 269

Retail TouchPoints

NOVEMBER 9, 2022

The company will operate Gap’s in-market site and stores under a franchise agreement that will allow the ecommerce company to apply its data management capabilities and digital business approach to create an omnichannel experience designed to resonate with local consumers.

eCommerce 297

eCommerce Omnichannel Technology Operations 297

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

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POS Omnichannel Retail Social Media 96

Retail TouchPoints

MARCH 21, 2023

As it approaches its 50th anniversary in 2024, Foot Locker has outlined a new transformation strategy “designed to set us up for success for the next 50 years,” said the company’s President and CEO Mary Dillon at an investor presentation on March 20, 2023. 28, 2023, with sales down 0.3% billion from the $2.34

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Operations Omnichannel Presentation eCommerce 243

Retail TouchPoints

FEBRUARY 7, 2024

As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S. In June 2023 a top DoorDash exec discussed the company’s plans to move beyond restaurant deliveries to become the “local commerce company.”

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Omnichannel Customer Marketing Retail 236

Retail TouchPoints

NOVEMBER 10, 2023

These increases were driven by lower freight expenses and operational improvements. Overall cash flow from operating activities recorded an inflow of $75 million , compared to an outflow of $170 million in the year prior. 10, 2023, and Capri Holdings Limited shareholders have since approved the transaction. billion and 72.5%

Operations 231

Operations Omnichannel Fashion Improvements 231

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. However, sometimes the success of one area (i.e.

Sporting Goods 270

Sporting Goods Technology Omnichannel Operations 270

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. billion generated in Q4 2023. billion was down 6% from 2023’s $46.3 billion was down 6% from 2023’s $46.3

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POS Omnichannel Mobile Improvements 260

Retail TouchPoints

JANUARY 12, 2023

Centric Software will introduce Centric Planning, a retail planning solution designed to help companies achieve strategic and operational digital transformation goals, at the 2023 NRF Big Show.

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Retail Omnichannel Operations Management 246

Retail TouchPoints

MARCH 15, 2024

Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. We also expect attractive returns from our next-generation 50K DICK’S store investments, where we are targeting approximately $14 million in year-one omnichannel sales and a comparable EBITDA margin of approximately 20% ,” Gupta added.

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Sporting Goods Omnichannel Retail Customer Experience 274

Forrester eCommerce

MARCH 30, 2023

Learn how your organization can leverage CPQ solutions to win, retain, and grow customers, This blog will highlight trends uncovered during research for The Configure, Price, Quote Solutions Landscape, Q1 2023.

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Omnichannel Blog Customer B2B 195

Retail TouchPoints

AUGUST 28, 2023

year over year in Q2 2023, which ended on July 29. The company pointed to the wind-down of Canadian operations and the shift in timing for its Anniversary Sale as two of the key reasons why the YOY revenue fall was so significant. loss in Q1 2023. Nordstrom ’s net sales decreased 8.3% in a statement. in a statement. ”

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Supplies Operations Improvements Fulfillment 217

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers.

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eCommerce Fulfillment Shopify Omnichannel 277

Retail TouchPoints

DECEMBER 22, 2022

27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. Linnartz also led the company’s global strategy and manages Mariott’s Bonvoy loyalty program, global hotel development, operations services and design organizations. ” .

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Omnichannel Operations Technology Customer Experience 262

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience.

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Omnichannel POS Mobile Operations 246