Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry. Revenue of $14.6

POS 263

POS Omnichannel Mobile Improvements 263

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 99

Payment Services Retail Supplies Omnichannel 99

Retail TouchPoints

FEBRUARY 5, 2024

“The new Ikea AI Assistant on GPT Stores is an ongoing initiative and the continuation of a journey that looks to enrich the retail experience and explore additional avenues to interact with our customers and coworkers as they help us improve and develop further,” said Parag Parekh, Global Chief Digital Officer for Ikea Retail in a statement.

Omnichannel 270

Omnichannel Recommendation Improvements Marketing 270

Retail TouchPoints

MARCH 25, 2024

This new Lowe’s partnership, covering the retailer’s 1,200 stores across the country, is Shipt’s first foray into the home improvement space. “As Lowe’s launched a new loyalty program for DIYers, MyLowe’s Rewards , in January 2024. In July 2023 , Lowe’s also expanded its same-day delivery offerings in a partnership with OneRail.

Omnichannel 191

Omnichannel Technology Improvements Customer 191

365 Retail

MARCH 12, 2024

EuroCIS 2024, held from 27 to 29 February in Düsseldorf, Germany, reaffirmed its status as a pivotal event for retail technology innovation, drawing 475 exhibitors from 41 countries and over 13,500 trade visitors from 95 countries. The emphasis was on creating efficient, competitive retail environments through innovative technology​​.

Technology 63

Technology Payment Services Retail Events 63

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 212

Omnichannel Payment Services Retail Webinar 212

Retail TouchPoints

MAY 30, 2023

Genesco expects to close more than 100 Journeys stores in fiscal 2024, more than its prior expectation of closing 60 stores, after the shoe retailer posted extremely poor results for Q1 2024, which ended April 29, 2023. in Q1 2024, compared to 48.3% Genesco’s gross margin was 47.3% in Q1 2023. of Genesco’s $483.3

Omnichannel 180

Omnichannel Improvements Consumer Other 180

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience.

Payment Services 222

Payment Services Supplies Electronics Omnichannel 222

Smile.io

MAY 15, 2024

In 2024, global retail ecommerce sales are expected to reach $6.3   Some brands have achieved monumental success within the DTC world, while others have fizzled out.    Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

NOVEMBER 10, 2023

Despite these varied results , Tapestry’s gross profit and gross margin also both improved year over year, reaching $1.10 These increases were driven by lower freight expenses and operational improvements. The deal is expected to close in 2024, and integration plans already are being made. billion and 72.5% respectively.

Operations 236

Operations Omnichannel Fashion Improvements 236

Retail TouchPoints

OCTOBER 12, 2023

We quickly transformed into an omnichannel offering and quickly scaled our self-serve solutions to serve brands of all sizes. Additional courses will be added on an ongoing basis, including courses in Display Self-Serve that will be introduced in 2024.

Retail 226

Retail Omnichannel Blog Improvements 226

Retail TouchPoints

JANUARY 22, 2024

has promoted Amy Sullivan to CEO, effective February 4, 2024. Home decor and furniture retailer Kirkland’s, Inc. , She has been with the company for more than a decade, most recently acting as President and COO. “We have a fantastic team in place and great momentum coming off the 2023 holiday season. .”

Improvements 238

Improvements Customer Marketing Retail 238

Retail TouchPoints

MARCH 13, 2023

We need to improve performance.” This change will include having an omnichannel North America structure that reports directly to executive management. Zwillinger told CNBC that the company “unfortunately lost a bit of sight of what our core consumer fell in love with us for in the first place and what they continue to want from us.”

Omnichannel 193

Omnichannel Improvements Channel Retail 193

365 Retail

DECEMBER 20, 2023

While the retail sector outlook for 2024 is expected to be muted, hampered by ongoing macroeconomic challenges, weakened consumer demand and low economic growth prospects, retailers mustn’t let stagnation stifle innovation and future opportunities, the KPMG/RetailNext Retail Think Tank (RTT) , an independent board of retail experts, warns.

Beauty and Health 63

Beauty and Health Food and Beverages Retail Leisure 63

Retail TouchPoints

MAY 11, 2023

The downsizing is expected to deliver approximately $7 million in annualized selling, general, and administrative expense (SG&A) savings compared to 2022 costs, with the full year impact being felt in 2024. This is the latest step in the retailer’s efforts to save $15 million to $20 million in annualized SG&A costs.

Omnichannel 250

Omnichannel Channel Operations Improvements 250

Retail TouchPoints

DECEMBER 18, 2023

American Freight plans to pilot the new format in additional stores in Q1 2024 before rolling it out nationwide starting in Q3.

Technology 264

Technology Improvements Customer Retail 264

Retail TouchPoints

JANUARY 11, 2024

As the use cases for this technology have become more clear, in 2024 we’ll see generative AI step into the arena as retailers move from experimentation to production, unlocking both efficiency and revenue opportunities — securely and at scale. Generative AI has put the retail industry at yet another inflection point.

Retail 236

Retail eCommerce Technology Social Media 236

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 6, 2023

store in September — the first step in a much larger global vision that extends into 2024. On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. 2023 was a critical year in Princess Polly ’s growth story.

Fashion 231

Fashion Omnichannel Operations Consumer 231

Retail TouchPoints

JANUARY 2, 2024

Mango reaffirmed its focus on physical retail in its 2024-2026 Strategy — a broad vision and roadmap for growth that includes a refined value proposition, digital expansion plans, executive leadership updates and more. through 2026. India, Italy and Spain are the other store “homes” planned for the coming years.

Fashion 223

Fashion Events eCommerce Channel 223

365 Retail

MAY 16, 2024

Superdrug has announced an investment into its bricks-and-mortar retail footprint, with plans to open 25 new stores in 2024, as it celebrates its 60th year on the British high street. The retailer is enhancing the physical shopping experience for customers with larger and improved store formats in prime retail destinations.

Beauty and Health 63

Beauty and Health Retail Customer Loyalty Omnichannel 63

Retail TouchPoints

MAY 16, 2024

Given the fact that two of the company’s three banners were bought out of bankruptcy, it’s not surprising that the past year has been a tad bumpy for the newly minted conglomerate , but Lemonis told analysts on the company’s Q1 2024 earnings call May 7 that he sees “green shoots everywhere.” So Where Will Zulily Fit In?

Apparel 237

Apparel Fashion Supplies Toys 237

Retail TouchPoints

AUGUST 3, 2023

AEO) Chief Operations Officer Michael Rempell has announced he will step down from his role, effective early in the company’s fiscal 2024 in May. Photo credit: AEO, Inc. American Eagle Outfitters, Inc.

Operations 193

Operations Supplies Improvements Channel 193

Retail TouchPoints

JANUARY 26, 2023

He has extensive experience as an ecommerce and omnichannel executive driving operational excellence and profitability. Prior to his time at CTC, Koryl helped modernize Neiman Marcus ’ omnichannel experience as President of Stores and Online and President of Neiman Marcus Direct. in February 2021 down to $1.48

Omnichannel 168

Omnichannel Operations eCommerce Improvements 168

Retail TouchPoints

DECEMBER 1, 2023

As part of VF’s new Reinvent strategy, and with the aim of improving operational efficiency, we have eliminated approximately 500 salaried positions across the company globally,” the company said in a statement provided to sister Emerald publication Shop. Poor Q2 Results Spurred Investor Involvement For Q2 2024 , which ended Sept.

Shipping Costs 147

Shipping Costs Shipping Consumer Operations 147

Bamboo Rose

JANUARY 18, 2024

Bamboo Rose Blog | NRF 2024 – 8 Key Takeaways & Themes Shaping the Future of Retail Despite the freezing temperatures in New York City during NRF 2024 – Retail’s Big Show , the event was a hotbed of activity and excitement. Attendees braved the cold weather to gather at the Jacob K.

Retail 26

Retail Supplies eCommerce Events 26

Retail TouchPoints

JANUARY 9, 2024

15, 2024, when Christopher Metz, who most recently served as CEO of Vista Outdoor Inc., He also helped rebalance Vista Outdoor’s balance sheet and improve overall cash flow. will take over. Metz has more than 25 years of experience leading consumer and durable goods companies.

Outdoor 272

Outdoor Sporting Goods Consumer Channel 272

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. On the distribution front, Walmart Canada will open a 300,000-square-foot.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

OCTOBER 6, 2022

Even now, some analysts believe it’ll be mid-2024 before we see a degree of normalization in supply chains. Even from the concept and development stage, the product lifecycle process can be mapped out, including delivery and omnichannel sales. years, on average. The Way Ahead.

Management 271

Management Supplies Omnichannel Operations 271

UpSellIt

AUGUST 23, 2023

In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace. In your copy, emphasize the ease, savings, or improved experience that comes with adding the suggested items to their cart.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Fabric Blog

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. Real-time inventory In 2024, online retailers should never have to rely solely on background jobs and schedulers.

Order Fulfillment 52

Order Fulfillment Payment Services Shipping Costs eCommerce 52

Retail TouchPoints

APRIL 26, 2024

alive and well, it’s a perfect time to begin to show the world that we are a lot more than a subscription box company, but rather a company that strives to improve the lives of dogs and their people with best-in-class products and services. To that end, we need to build more awareness for Bark and our products in new ways.

Toys 251

Toys Social Media Subscription Consumer 251

UpSellIt

JANUARY 15, 2020

Going Beyond “Mobile Usability” to Create a Unified Omnichannel Experience. Chatbots have improved significantly in the past decade. billion by 2024 , confidence in the power of chatbots is clear. The post Leveraging 2020 Ecommerce Trends to Improve Strategies appeared first on UpSellit. How You Can Take Action.

Shipping Costs 80

Shipping Costs Improvements eCommerce Payment Services 80

365 Retail

DECEMBER 20, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the leading global retail technology partner, reveals.

Consumer 63

Consumer Customer Experience Download Omnichannel 63

Pivotree Blog

MARCH 6, 2024

Implementation of Syndigo PIM has enriched TruckPro’s digital shift TORONTO, March 6, 2024 – Pivotree Inc. Syndigo serves more than 14,000 leading enterprises worldwide across key industries including grocery, foodservice, hardlines, home improvement/DIY, pet, health and beauty, automotive, apparel, energy, and healthcare.

Automotive 52

Automotive Beauty and Health Drop Ship Customer Experience 52

GetElastic

NOVEMBER 9, 2021

By 2024, 15% of B2B organizations will use digital commerce platforms to support both their customers and sales reps in all sales activities. Food for thought: additional survey statistics: By 2023, 80% of organizations using AI for digital commerce will achieve at least 25% improvement in customer satisfaction, revenue or cost reduction.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

MAY 23, 2023

Merchants simply prompt the tool with a text description of their desired background scene; Remove background , making it easy to remove distracting backgrounds from an image ; and Increased resolution , which uses AI to improve the quality of small or low-resolution images without having to reshoot. Merchants in the U.S.

Merchant Services 284

Merchant Services Events Shopify Improvements 284