Retail TouchPoints

APRIL 11, 2023

With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI.

Customer Retention 254

Customer Retention Customer Loyalty B2B Customer 254

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.    Seamlessly migrate your loyalty program in 4 easy steps.  

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Smile.io

FEBRUARY 23, 2024

A loyalty program can deliver a significant return on investment for your ecommerce business. But only if customers use it.    For customers to actively engage with an online loyalty program, a few things have to be true: The rewards are motivating.    The program is easy to use. 

eCommerce 78

eCommerce Shopify Merchant Services SEO 78

Smile.io

FEBRUARY 7, 2024

is the most trusted loyalty platform by Shopify Plus merchants, powering some of the best Shopify loyalty programs. Over 100,000 brands trust Smile.io with their loyalty program, including Polaroid, Hush Puppies, Birchbox, Liquid Death, Topps, and more.  work for all merchants? It’s enterprise loyalty made easy.  

Shopify 81

Shopify Food and Beverages Customer Loyalty Merchant Services 81

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. billion shoppers and 250 thousand ecommerce brands.

Customer 96

Customer Customer Retention Blog eCommerce 96

Smile.io

NOVEMBER 17, 2023

For the past number of years, more and more company executives have been putting the spotlight on customer retention. Brands recognize the value of having loyal customers now more than ever as competition increases and customer acquisition becomes increasingly expensive.  But is perfection worth the wait?

Customer Retention 88

Customer Retention Customer Loyalty Customer Other 88

Smile.io

OCTOBER 25, 2023

So you want to set up a loyalty program that generates revenue and brand loyalty? loyalty programs work! Implementing a loyalty program can help bring customers back to your store, build a loyal following, and boost customer lifetime value (CLV) and repeat purchase rates. The TL;DR is that Yes!

Shopify 70

Shopify Social Media Blog eCommerce 70

Smile.io

SEPTEMBER 6, 2023

From new wellness brands and fitness trends (hello cold plunge and backyard saunas) to the latest supplements, the health and wellness industry has grown exponentially in the last few years. With this growth comes the rise of supplement and nutrition brands. Here are 7 loyalty program examples in the nutrition and supplement industry.

Subscription 80

Subscription Social Media Shipping Costs Reference 80

Omnisend

SEPTEMBER 7, 2023

Reading Time: 6 minutes 5 customer loyalty email examples that work When you think of loyalty, what comes to mind? Most of us think of someone who’s there for us when we need them and always has our best interests at heart. Customer loyalty to businesses isn’t that much different.

Customer Loyalty 88

Customer Loyalty Customer Social Media Clothing 88

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. That data helps create personalized experiences that show your customers they are valued and understood, ultimately building loyalty. What is onsite marketing Onsite marketing examples What is onsite marketing?

X-cart 67

X-cart eCommerce Marketing Live Chat 67

Smile.io

SEPTEMBER 22, 2022

“Is a loyalty program really going to help my business?” ” Growth (and bottom-line) minded brand owners and operators often ask that question. They’ve seen the obvious benefits from brands that do loyalty well, but they’ve also heard horror stories.  They Only 2% back on purchases?

Customer Loyalty 79

Customer Loyalty Shipping Costs Customer Customer Experience 79

Smile.io

AUGUST 25, 2023

Loyalty programs are one of the best ways to build your brand community—the ultimate retention tool for businesses in any industry. The following list was put together to inspire you when putting together your own loyalty program and brand community, no matter what you sell or what stage you’re at.  

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Subscription programs.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Kissmetrics

JULY 31, 2021

How do you create a conversion funnel, though, and how do you get the most from this tool? Should I Use the AIDA Model to Create My Conversion Funnel? The AIDA model is the traditional way to track the customer journey. Awareness: First, a person discovers your brand and becomes a lead. turning them into a customer.

Download 361

Download Social Media Subscription Customer 361

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

Smile.io

OCTOBER 3, 2023

Customers view their pets as part of their family and who wouldn’t want the best for their family? With all of this growth, comes increased competition for pet supplies brands. And with new ecommerce brands emerging daily, retaining customers has become more important than ever.

Supplies 62

Supplies Beauty and Health Social Media Accessories 62

Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty?   Table of Contents  What is customer loyalty?

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Smile.io

AUGUST 3, 2023

Anyone can start an ecommerce business, but the challenge becomes scaling and growing your brand. One of the foundations of growth in ecommerce is repeat customers, which are needed to build brand loyalty and become profitable. Does Wix let you offer a loyalty program?

Social Media 58

Social Media eCommerce Platforms POS Hobbies 58

Smile.io

OCTOBER 6, 2023

The electronics industry is only getting bigger. Different ecommerce brands emerge offering tech products targeted at different demographics. ” With this growth and increasing competition, loyalty is essential for retaining customers and acquiring new ones to stay ahead of your competitors. Billion by 2030.”

Electronics 61

Electronics Social Media Accessories Customer Loyalty 61

Smile.io

JANUARY 23, 2023

The food and beverage industry is one industry that relies on repeat purchases and brand loyalty to succeed. The food and beverage industry is extremely competitive, but once you can lock in a customer to pledge loyalty to your products, you can start building brand loyalty. “Customers are stoked, to say the least.

Food and Beverages 85

Food and Beverages Social Media Customer Loyalty Reference 85

Smile.io

AUGUST 8, 2023

Subscription-based companies have earned a spot in taking ecommerce companies further and truly becoming direct-to-consumer brands. million active subscribers and discovered that the average subscription customer held over 4 total subscriptions—a 14% increase since 2021. Recharge analyzed 15,000 ecommerce merchants with 8.5

Subscription 46

Subscription Food and Beverages Social Media Banking 46

Smile.io

OCTOBER 31, 2023

Luckily, there are brands out there like Itzy Ritzy that are there to help them at every stage of their journey. “Parenthood looks different for literally every person and we get to see all of that,” shares Lauren Guttormsen, Director of CRM and Loyalty Marketing at Itzy Ritzy.

Customer Retention 53

Customer Retention Customer Social Media Events 53

Smile.io

OCTOBER 20, 2023

The jewelry industry is a unique industry because its products are always top of mind for customers, there is a style for everyone, and gold jewelry will always be valuable.   Ecommerce has made jewelry more accessible at affordable prices, thanks to various brands starting a business.

Jewelry 46

Jewelry Social Media Shipping Costs Reference 46

Smile.io

AUGUST 23, 2023

An ecommerce stack is the collection of different apps you have added and actively use on your ecommerce platform, needed to run your ecommerce business. Your Shopify apps need to integrate smoothly with the tools you are already using so the apps work together to maximize your business and ROI (return on investment).

Shopify 64

Shopify Subscription Merchant Services eCommerce 64

Kissmetrics

NOVEMBER 25, 2020

E-commerce automation is any digital or technologically-driven task triggered by an action or non-action from a customer, your team, etc. In simplified terms, it’s a task happening automatically, using software or online systems, without human intervention. In sales, customers with empty carts can receive a reminder message.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

ecomdash

APRIL 23, 2019

We could talk all day about the differences between new customers and repeat customers, but really you only need to know two things: It costs 5x more to attract a new customer than to retain an old one. Repeat customers spend 67% more than new customers. Ecommerce Loyalty Programs: What They Are.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

BigCommerce

SEPTEMBER 21, 2018

Getting your products into people’s hands and generating new sales is tough as a new ecommerce business. You’ve probably heard the term affiliate marketing thrown around, but with all of the different digital marketing tactics out there, it may seem a bit confusing or get lost in the shuffle. That said—what is an affiliate program?

eCommerce 344

eCommerce Customer Retention Payments Management 344

Smile.io

JULY 7, 2023

Community is at the core of successful DTC ecommerce brands like Blume, Pura Vida Bracelets, Allbirds, Cuts Clothing, (and many more brands). All these recognizable brands started small and have grown into viable businesses thanks to an online community. Here are the top five benefits of building an online brand community.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

Optimizely

DECEMBER 6, 2018

For starters, they diminish the perceived value of your product, and subsequently your brand. “Is Beyond that, discounts can train your new customers to wait and purchase only when you offer a discount. The last thing you want is a pack of Pavlovian shoppers on your hands, waiting around until each new holiday sale gets them drooling.

eCommerce Marketing 210

eCommerce Marketing eCommerce Marketing Events 210

Smile.io

DECEMBER 13, 2022

Social media has changed the way we connect with people, consume content and interact with our favorite brands. It’s become normal to head to your favorite brand’s Twitter, TikTok, or Instagram page or at the very least see their content on your feeds. It’s estimated that there are 4.74 That is 59.3

Social Media 74

Social Media Blog Improvements Channel 74

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. It sounds simple enough.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Smile.io

MARCH 16, 2023

Commerce, social media, and how we interact with a brand have all become more connected than ever. Social media is an incredibly powerful tool for building a sustainable brand community. It’s normal to head to your favorite brand’s Twitter, TikTok, or Instagram page and see their content on your feeds. That is 59.3

Social Media 60

Social Media Omnichannel Channel Customer 60

Groove

JULY 16, 2020

In addition to the strategies we shared to help prepare for last year's holiday, we're sharing 5 more Black Friday promotion tips to help drive eCommerce sales this year: Offer more than one discount code. Use gamification to increase engagement. Think through your campaigns and consider how you want to use these discount codes.

eCommerce 259

eCommerce Social Media Recommendation Games 259

Smile.io

AUGUST 2, 2023

Have you ever thought about the best way to reward your customers for their loyalty? Let’s start by defining each of these rewarding methods before diving into when and why you should use each for your business. Dropps offers a points program for discounts on future purchases.

Shipping Costs 48

Shipping Costs Events Social Media Fashion 48

Smile.io

APRIL 17, 2023

This is part of our #SmileABCs series, highlighting and going in-depth with small businesses and ecommerce brands. The Australian brand has a mission “to help Australian families to make lunchbox packing and meal time with kids easier and more fun, through a collection of high quality, cleverly designed products.

Social Media 65

Social Media Shipping Costs Accessories eCommerce 65

Smile.io

FEBRUARY 23, 2022

Any small ecommerce store owner knows that loyalty is the customer journey goal you’re aiming for. You want customers who will stick by you no matter what, get excited for your product launches, and keep coming back for more. The key to creating these brand advocates is a little something called loyalty marketing.

Marketing 72

Marketing Customer Loyalty Customer Retention Social Media 72

Smile.io

SEPTEMBER 11, 2023

With a loyal following, Oatopia took its community to new heights with the introduction of its loyalty program, Oat of this World Perks. Learn how this family-owned oat brand configured a winning rewards program in less than 1 year. See how Oatopia created their loyalty program. With that, Oatopia was born.

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Customer Shipping Costs Events Reference 46