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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Satisfaction is the gauge that retailers use to measure their performance. Positively, 73% of online shoppers say they received good or excellent customer service from online retailers. Online shoppers embrace online retailer customer service; half interact at least monthly.

Live Chat 209
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B2B Ecommerce: Complete Guide for Retailers

SellBrite

This type of ecommerce encompasses any purchase a consumer makes from an online retailer, such as Amazon or Etsy, and is generally what comes to mind when you think of online shopping. In fact, B2B ecommerce , or business-to-businesses electronic commerce, is predicted to reach $6.7 B2B Ecommerce: What is it?

B2B 90
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5 Reasons Why Every B2B eCommerce Site Should Take Lessons From B2C

SellBrite

What does this have to do with B2B ecommerce? Simple: If you want to sell more and satisfy your customers in the process, it’s time for you to ditch the old-school B2B mentality and draw a little inspiration from the B2C world. Reason 1: More B2B Purchases Are Happening Online. The way B2B buyers want to buy is changing.

B2C 114
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21 Sessions, Presentations and Workshops You Can’t Miss at IRCE 2018

BigCommerce

Traditionally B2B retailers are going direct to consumer. Learn more about the nuances of B2B online selling. Mobile conversion rate is up 272% and mobile revenue is up 193% since this time last year!”. Don Davis , Editor at Large, Internet Retailer. Their online sales collectively increased 18.5%

Workshop 419
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Why Page Load Time Matters

GetElastic

Over the past couple of years, you've undoubtedly heard about the increasing use of mobile to make purchases, both for B2C and B2B brands. Flashy stats and presentations often lead to knee-jerk reactions like setting up a mobile channel but fall short on delivering an experience that will help your brand convert more sales.

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The History of Ecommerce: What The Past Says About Tomorrow’s Retail Challenges

BigCommerce

From mobile shopping to online payment encryption and beyond, ecommerce encompasses a wide variety of data, systems, and tools for both online buyers and sellers. When you buy shoes from an online shoe retailer, it is a business-to-consumer transaction. Business-to-Business (B2B). Training the New B2B Buyer.

eCommerce 417
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As Headwinds Mount, Lifetime Value will Become Ecommerce’s ‘North Star’

Retail TouchPoints

Following two lockdown-induced boom years, online retailers that were once investor and media darlings – Peloton , Stitch Fix , Rent the Runway , Poshmark , to name just a few — are now struggling for survival. And then on the other side of that, you have Gen Z and millennials that are very accustomed to a seamless mobile experience.

eCommerce 230