Retail TouchPoints

AUGUST 9, 2021

But for consumer brands, the ultimate measure of marketing success is in fostering a better relationship with the customer. Today’s brands are increasingly concentrating their energy and resources on top customers — the minority that account for the majority of revenues. That needs to change. Are existing customers sticking around?

Customer 296

Customer Multi-channel B2C Omnichannel 296

BigCommerce

JUNE 15, 2017

No one wants to be held to a 12-month launch timeline costing half a million dollars or more for an ecommerce campaign, B2C site or employee site. These shopping experiences vary from creating unique direct to consumer shopping channels on social media to custom purchasing portals that serve a B2B customer segment. Ben & Jerry’s.

BigCommerce 418

BigCommerce eCommerce B2B B2C 418

Retail TouchPoints

FEBRUARY 1, 2022

Consumer expectations have become even more demanding. Another example set to launch next year is an endeavor by Combs Enterprises with Shop Circulate , a curated digital marketplace that allows consumers to discover and buy products exclusively created and sold by Black entrepreneurs. The Year of the Seller. Jim Stirewalt is the U.S.

Small Business Retail 290

Small Business Retail Supplies Retail B2C 290

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. C2C (Consumer-to-Consumer): Here, consumers sell products or services to other consumers. For example, Amazon and eBay.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

BigCommerce

MAY 31, 2018

In many cases, internal stakeholders don’t believe customers even want to buy from them online, so the time, expense, and complexity of launching an ecommerce site can seem both daunting and a waste of resources. They want a B2C-like online shopping experience , and B2B businesses who ignore this fact are going to get left behind.

B2B 320

B2B B2C eCommerce eCommerce Platforms 320

365 Retail

MAY 14, 2024

More interestingly, the number of enterprises marketing their services and products to other businesses instead of end consumers is rising, aided by the growing variety of B2C companies diving into the B2B environment. B2B orders remain a subset of business acquisitions in meeting their services and goods supply goals.

B2B 52

B2B eCommerce B2C Fulfillment 52

Retail TouchPoints

APRIL 18, 2024

If you’re not lucky, well, life goes on, albeit a little less comfortable or aesthetically pleasing than it could have been…unless you’re staying at Mint House , a new chain of boutique hotels that aims to combine the best of hotel and Airbnb experiences without all the parts consumers hate. It’s the ultimate try-before-you-buy experience.

Travel 275

Travel Banking Retail B2B 275

Retail TouchPoints

APRIL 28, 2021

Our retail network is, and remains, one of the best ways to deliver a meaningful brand experience,” said Jean-Christophe Jaunin, Global B2C Head at Nespresso in an interview with Retail TouchPoints. “We We strongly believe in the relevance and power of retail as a brand-building channel.

Arts 285

Arts Beauty and Health B2C Gifts 285

Retail TouchPoints

AUGUST 7, 2023

With a B2B or B2C marketplace, you benefit from an ecosystem of buyers and sellers. Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop. Customers benefit from being able to pay as they go for the technology they are consuming.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Kissmetrics

JULY 8, 2021

If you’ve heard of BrickSeek, you likely know it’s a powerful tool for consumers, allowing them to track down inventory and find the best deals at big retailers. The same things that make BrickSeek such a useful tool for consumers also make it a potentially invaluable resource for online retailers. What Is BrickSeek?

eCommerce 316

eCommerce Shipping Costs Information B2C 316

GetElastic

APRIL 8, 2021

B2B ecommerce has quietly grown to surpass the size of the more visible B2C ecommerce marketplace, today accounting for 2.5 the volume of B2C online purchases. Taking the plunge into ecommerce for the first time is an extremely time-consuming process. Mistake #2: Underestimating the Importance of the User Experience.

B2B 148

B2B eCommerce B2C Payment Services 148

Kissmetrics

OCTOBER 13, 2020

Although business-to-consumer (B2C) brands often leverage local marketing, business-to-business (B2B) ones tend to take a broader approach. 46% of all Google searches are local , so if you’re not targeting people in your area, you may be missing nearly half of your potential consumers.

B2B 298

B2B SEO B2C Mobile 298

Retail TouchPoints

JUNE 23, 2020

With global tensions reaching new heights, companies are recognizing that consumers want brands to deliver community-oriented, value-driven content that centers around the needs of the consumer instead of a product pitch. This may seem like a new trend, but it’s not.

Marketing 276

Marketing B2C Document Travel 276

Ecommerce Platforms

SEPTEMBER 24, 2019

The reason for this is because both of the ecommerce giants have been battling it out for market share all over the world, especially as Alibaba Group has successfully moved into Amazon's territory with consumer sales through AliExpress. Therefore, it's not a B2C marketplace, but a B2B hub. Can regular consumers use these websites?

Merchant Services 134

Merchant Services Shipping Costs Consumer Payment Services 134

RTP blog

JUNE 3, 2019

Thanks to the expansion of e-Commerce, consumers are no longer stuck with only being able to shop at stores in close proximity to them. The world is starting to feel smaller and thanks to the innovations in payments, we are entering an era of untapped potential for consumers and merchants alike. For example, China has a $1.03

Merchant Services 150

Merchant Services Payment Services Payments eCommerce 150

GetElastic

DECEMBER 31, 2021

Or quiz yourself, and see how many of these acronyms you know off the top of your head!

Payment Services 148

Payment Services eCommerce EDI Payments 148

ESW

JULY 16, 2018

Consumers are demanding a better customer experience, and companies — big and small, old and new — are scrambling to deliver experiences in a way that meet customer expectations. This is a dramatic shift from traditional B2C strategies that have dominated retail for generations. Illuminating the Shift to Direct-to-Consumer.

Consumer 84

Consumer eCommerce Social Media Channel 84

GetElastic

DECEMBER 10, 2018

B2B ecommerce has quietly grown to surpass the size of the more visible B2C ecommerce marketplace, today accounting for 2.5 the volume of B2C online purchases. Taking the plunge into ecommerce for the first time is an extremely time-consuming process. Mistake #2: Underestimating the Importance of the User Experience.

B2B 156

B2B eCommerce B2C Payment Services 156

FastSpring

JANUARY 7, 2020

And we’re not just talking about consumer goods. So, for businesses that want to take their review game to the next level, they often have to invest resources to ensure their business gets customer reviews on the right review sites. First, let’s talk about the two main review-site categories: B2C and B2B. B2C Review Sites.

B2C 79

B2C B2B Banking Travel 79

Retail TouchPoints

DECEMBER 7, 2021

Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer experience (CX) strategy is now table stakes in B2C and B2B ecommerce. Customer eXperience” is a complex mixture of tangible and intangible features that fit together like gears in a mechanism.

Arts 274

Arts Customer Shipping Costs Customer Experience 274

365 Retail

APRIL 4, 2024

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. Georgia Hartley-Brewer, Senior Consultant at people advisory business New Street Consulting Group examines the reasoning behind this upwards industry trend.

Multichannel 57

Multichannel Merchant Services Retail Supplies 57

Kissmetrics

MAY 18, 2021

This is done through A/B testing , data analysis, customer journey mapping , consumer research, and more. According to Unbounce , 70 percent of consumers report a slow load time decreases their chance of buying. Clients need to understand the value of their website and how it affects consumer relationships.

eCommerce 280

eCommerce SEO Improvements Document 280

Optimizely

DECEMBER 21, 2017

Every B2C marketer needs to know about contextual commerce. Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. That’s why contextual commerce is so important in B2C marketing. What is contextual commerce? Invest in omnichannel commerce and payments.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

GetElastic

SEPTEMBER 2, 2021

Processing order forms for consumable parts, adding more user licenses to the active contract, amending the contract to increase monthly supply, helping to coordinate service calls, managing renewal paperwork, etc. This is true for both B2C and B2B buying decisions. Source: J.D.

B2B 141

B2B Management eCommerce B2C 141

Kissmetrics

SEPTEMBER 29, 2020

In fact, around nine in ten consumers say they will buy from a brand that they follow on social media. The company has achieved impressive results for their tech, B2B and B2C clients. If you don’t have the time, resources or skills to do it yourself then, naturally, you’re going to want to hire a social media marketing company.

Social Media 331

Social Media Marketing B2B eCommerce 331

ESW

MAY 17, 2023

A growing number of business buyers are digitally native but experience a disconnect between the way they buy personal consumer goods and how they are forced to make business purchases. The rise of ecommerce has revolutionised the way people shop, from consumers to business buyers.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Frooition

AUGUST 26, 2022

For example, on a recent Frooition podcast , Shaun O’Brien from Direct Plants explained how working with Frooition, Linnworks and BigCommerce helped him dramatically scale his business without adding additional and expensive human resources to his operation.

Online Retail 105

Online Retail Small Business Retail Retail B2C 105

UpSellIt

NOVEMBER 22, 2021

B2C versus B2B buyers are different, so they should be treated as such with targeted, unique strategies. You’re guaranteed to see a higher ROI when you put the effort and resources back into your customers. Furthermore, 88% of online consumers said they’re less likely to return after a bad experience. The B2B Customer Journey.

B2B 178

B2B White Paper Download Demo 178

BigCommerce

OCTOBER 26, 2017

Bezos gave way to a plethora of technology advancements that have accelerated market disruption causing increases in consumer demand, competition, and emerging technologies. . Cross-border commerce is the online selling of goods to consumers in different countries. Since, the landscape of commerce has forever been changed.

Shipping Costs 218

Shipping Costs Merchant Services Electronics Mobile 218

Elsner

MAY 21, 2020

B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. We are not only talking about B2B customers, but B2B buyers are also consumer buyers at some time. B2B buyers now desire a more B2C like customer experience while purchasing products from a vendor.

B2B 78

B2B eCommerce Improvements B2C 78

Smile.io

SEPTEMBER 10, 2020

We can all agree that the payoff of gaining a new customer is worth it in the end, but moving shoppers through the buyer’s journey can take a lot of time, money and resources. In this blog, we’re sharing 9 strategies to attract, engage and delight consumers at each stage of the buyer’s journey. it means you captured their attention.

Consumer 46

Consumer Social Media SEO Webinar 46

GetElastic

DECEMBER 16, 2021

Company Overview: Commercetools is the world’s leading platform for next-generation B2C and B2B commerce. Company Overview: Spryker enables companies to create winning commerce experiences in B2B, B2C, and marketplaces. Their goal is to make ecommerce accessible for everyone with a platform suitable for both B2C and B2B models.

Magento 113

Magento B2C Merchant Services B2B 113

Kissmetrics

APRIL 2, 2021

Creating a demand for your product or service means educating people on the challenges they’re facing and helping them understand why it’s worthwhile to invest resources in a solution. Inbound marketing can be an important part of demand generation, so don’t falter when putting resources into content marketing. Not at all. Likely not.

Information 260

Information Marketing B2B Customer 260

GetElastic

FEBRUARY 4, 2020

B2C companies usually have better data practices because their business model depends on it. Confirm who will be responsible for the management, delivery and support of the data for the website which will help you determine if you need additional resources to help get the data in the format your website platform and developers can work with.

B2B 186

B2B EDI B2C eCommerce 186

Ecommerce Platforms

FEBRUARY 14, 2019

As you delve deeper into Salesforce's resources, you'll see they offer tons of ways you can personalize your user experience and marketing campaigns to intrigue your target demographic. How Does Salesforce Commerce Cloud Unify Consumer Experiences? Salesforce B2C Commerce. There's also a community of over 2.3 million people!

eCommerce 131

eCommerce Payment Services Shipping Costs B2C 131

Groove

NOVEMBER 25, 2019

HubSpot can help B2B and B2C marketing strategy with three main tools: Marketing Hub, Sales Hub, and Service Hub. If you do not have the time, resources, or team to dedicate to creating fresh content, then this tool may not be for you. HubSpot Tools. Each can be used separately, but they are most powerful when used together.

BigCommerce 312

BigCommerce B2B eCommerce Marketing 312

BigCommerce

AUGUST 1, 2018

According to a Marketo study , 96% of consumers who land on a website aren’t yet ready to buy. If you don’t bother to collect email opt-ins, those consumers might buy from a competitor instead. According to the latest statistics from the Radicati Group, consumers receive 269 billion emails every day. Social Proof.

Presentation 410

Presentation Books Marketing Improvements 410