Retail TouchPoints

AUGUST 9, 2021

Focusing resources appropriately requires fluency in sophisticated customer analytics that can identify a brand’s most valuable customers, while also helping marketers understand the right target acquisition costs based on projected lifetime value. For today’s B2C brands, nothing happens outside the context of the customer.

Customer 297

Customer Multi-channel B2C Omnichannel 297

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 70

Consumer B2C Merchant Services Omnichannel 70

GetElastic

DECEMBER 28, 2021

In this post we will: Explore this trend. And we aren’t the only ones witnessing this trend. In Gartner’s latest “Survey Analysis: Digital Commerce Revenue Skyrockets With B2B Surpassing B2C” report, they share the same phenomenon. According to their analysis: 67% of respondents are doing both B2B & B2C in some capacity.

B2C 148

B2C B2B Technology Channel 148

Optimizely

MARCH 13, 2018

Since you want to spend as much time as possible learning the latest trends and new technologies in B2C business, you have to figure out what sessions will be most valuable for your B2C business. We want to make your life easy as B2C marketer and so we combed through every session for the absolute best.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

Pivotree Blog

FEBRUARY 27, 2023

Customers’ expectations for efficiency and personalized experiences have drastically changed, and will continue to evolve at a rapid pace, so it’s essential for commerce platforms to have the agility to respond to these changing needs at speed, and support businesses in meeting them across all channels.”

Supplies 52

Supplies Management eCommerce Platforms Shipping Costs 52

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. What will Participants of 2021 Make it Big Virtual Conference Learn?

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

Kibo

FEBRUARY 24, 2022

Microservices enable Ecommerce businesses to move away from the rigid all-in-one monolithic systems that make it difficult—if not impossible—to keep up with changing trends in consumer shopping behaviors, expectations, and the need for seamless omnichannel experiences.

Payment Services 118

Payment Services eCommerce Omnichannel eCommerce Platforms 118

365 Retail

APRIL 4, 2024

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. Georgia Hartley-Brewer, Senior Consultant at people advisory business New Street Consulting Group examines the reasoning behind this upwards industry trend.

Multichannel 57

Multichannel Merchant Services Retail Supplies 57

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 264

Technology Retail Customer Experience Presentation 264

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Here are the sessions you absolutely have to attend at IRCE 2018. Personalization 2.0: 4:15 PM – 4:45 PM.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

DECEMBER 9, 2020

It’s not enough to segment based on generation: Marketers must understand the motivational trends that guide shoppers. If your company is just beginning to work with less granular data, you can fall back on demographic trends, then overlay that data with richer profiles once you have it.

Shipping Costs 149

Shipping Costs Marketing Channel B2C 149

Kibo

MARCH 17, 2023

Flexible fulfillment enables retailers, manufacturers, and distributors to quickly pivot fulfillment strategies based on consumer trends and efficiently fulfill customer orders through a variety of channels, such as in-store, online, and marketplaces.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

GetElastic

OCTOBER 21, 2022

These experts are great sources of information on all things eCommerce related and we think are worth your follow or subscription to their content for staying up-to-date with the latest eCommerce trends. Jay Baer: Founder of Convince & Convert , Marketing and Customer Experience Expert, Author, Advisor, Keynote Speaker.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Kibo

JULY 24, 2020

What delivers relevant content to customers based on their preferences and past behavior? Any ecommerce platform that is designed to deliver the best possible customer experience should have native personalization capabilities built in. Personalization does. API-First, Microservices Architecture. Click Here.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

Kibo

FEBRUARY 18, 2021

A study found that 66% of customers seek out signs of social proof before making online purchases. Therefore, when it comes to omnichannel marketing , sprinkling in a dose of social proof throughout the customer journey can help increase performance and increase trust. Example 2 – Trending Searches.

Recommendation 106

Recommendation Omnichannel Travel Marketing 106

Kissmetrics

NOVEMBER 30, 2020

All-in-one systems encompass different types of software, including: Customer relationship management (CRM): CRMs focus on sales and interacting with people to bring them in as customers and retain them long-term. In other words, you want them to leave positive reviews and become repeat customers.

Live Chat 239

Live Chat Customer B2B Social Media 239

Digital Doughnut

FEBRUARY 22, 2022

As the UK takes off its masks and steps tentatively into the post-pandemic era, financial services marketers are focusing on more personalisation, greater responsiveness to customer needs, and joined-up omnichannel communications as their priorities for the coming year.

Financial Services 95

Financial Services Marketing Omnichannel Customer 95

Kibo

DECEMBER 14, 2021

Experiences matter: 38% of millennials are likely to live beyond their means so long as they enjoy life through experiences. They follow the latest trends and may even pay more to be among the first to receive a new or innovative product. Keeping pace with digital trends can help brands stand apart from the competition.

Social Media 62

Social Media Retail Mobile Omnichannel 62

GetElastic

FEBRUARY 8, 2019

Shoptalk prides itself on being the destination for brands and retailers coming together with technology partners to create the future of retail based on the latest industry trends, emerging technologies and shifts in consumer expectations. But remember, the future of retail revolves around how well you deliver customer experiences.

Technology 140

Technology Presentation Events Consumer 140

Kibo

JUNE 20, 2014

As for what comes next, we are constantly evolving and we’ll be poised to meet any trend head on with the best office furnishings on the market.” To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. This includes the capability to quickly introduce new products, update pricing, modify promotions, and adjust to shifting market trends.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Pivotree Blog

DECEMBER 2, 2022

Experts in digital commerce solutions share their winning strategies for capitalizing on the service and delivery trends Retail customers expect in 2023. TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions, invites brand leaders to attend an exclusive live webinar on 2023 Commerce Trends.

B2C 52

B2C Webinar B2B eCommerce 52

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. To do this, you need a robust omnichannel fulfillment strategy and the right order management software to support it. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Retail TouchPoints

MARCH 30, 2023

Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.

POS 271

POS Omnichannel Webinar Point of Sale 271

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. AI is here, but the experience is not amazing just yet. Omnichannel takes over the organization. “To

B2C 150

B2C Omnichannel Channel Customer Experience 150

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies.

Payment Services 204

Payment Services Merchant Services Omnichannel Consumer 204

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Forrester eCommerce

DECEMBER 19, 2022

Here’s a snippet of the advice we gave to retailers looking to meet customers’ high expectations around shipping and fulfillment this holiday season and beyond.

Customer 195

Customer Fulfillment Shipping Retail 195

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. This lift was even higher for other retailers, with increases driving higher loyalty and share-of-wallet among existing customers.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

BigCommerce

MAY 4, 2018

By embracing SaaS technology and emerging trends, Natori is on pace to earn a new generation of consumers – ones who buy from their site, not just in department stores. What to Know Before You Go: Skullcandy is a true omnichannel business. But that’s where AI and social commerce could help. What to Know Before You Go.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. Multichannel communication capabilities mean you can exceed customer expectations whenever they interact with you.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Kibo

JANUARY 18, 2023

On the last day, we heard from retail experts from Charles Schwab, Neiman Marcus, Bealls, Mondelez, and Poolwerx, covering economy trends, headless commerce, supply chain strategies, and distributed order management. First, it’s allowed them to open up their partnership opportunities with software vendors to deliver rich customer experiences.

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Fabric

SEPTEMBER 12, 2023

Modern e-commerce is continually changing, spurred, in part, by shifting consumer trends. These trends precipitate a need for e-commerce retailers to further adapt and evolve if they hope to secure this growing market. Changing consumer trends highlight the importance of omnichannel retail initiatives.

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

Forrester eCommerce

APRIL 14, 2021

Use best-in-class examples to prioritize your retail mobile app development.

Mobile 251

Mobile Retail Customer Experience B2C 251

Kibo

JUNE 16, 2022

While it relies on the modern tech stack, composability is a business mindset that applies to all aspects of a business—from product development and customer experience to marketing and fulfillment. This allows you to quickly adapt your fulfillment strategy to meet changing customer demands. .

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

Optimizely

AUGUST 27, 2019

Last week, eTail East 2019 was back in Boston with four days of retail and ecommerce insights from top B2C marketers. The Zaius team came prepared with plenty of cookies, and we even sat in on some sessions in between confessionals to cheer on our customers. . So what did we learn? Guess we’ll just have to wait and see.

Channel 150

Channel Department Stores B2C Recommendation 150

Kibo

APRIL 14, 2022

While making the switch can help you deliver truly exceptional omnichannel experiences, there are a few boxes you’ll need to check before making the move. Deliver better omnichannel experiences. Namely, they needed their site to work seamlessly on mobile devices and with both B2B and B2C audiences.

eCommerce Platforms 62

eCommerce Platforms Omnichannel Fulfillment Payments 62