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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Satisfaction is the gauge that retailers use to measure their performance. Positively, 73% of online shoppers say they received good or excellent customer service from online retailers. Online shoppers embrace online retailer customer service; half interact at least monthly.

Live Chat 205
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The Definitive Guide To Leveraging Social Media for Online Sales

Kissmetrics

71% of Internet users in the United States actively use social media networks. That means (almost) three out of four people can potentially be reached, interacted with, and persuaded through social media. Online retailers are also using social media to drive revenue. Check this out.

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The Cost of Living Crisis: How Online Retailers Can Weather The Storm

Frooition

The cost of living crisis caused by rising energy costs and the subsequent squeeze on household budgets will hit online retail businesses hard this winter. 10 Tips To Help Online Retail Businesses Survive The Cost of Living Crisis. How Can Frooition Help?

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How Book Publishers Can Maximize Their Online Store and Enhance the B2C Experience

Kibo

Similarly, online retailers have prime spots on their homepage, but the competition remains the same. With the strain to be noticed felt even more keenly now, how can publishers maximize their own storefronts and enhance the B2C experience in addition to their existing B2B sales? 2) Personalize the Shopping Experience.

Books 108
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As Headwinds Mount, Lifetime Value will Become Ecommerce’s ‘North Star’

Retail TouchPoints

Following two lockdown-induced boom years, online retailers that were once investor and media darlings – Peloton , Stitch Fix , Rent the Runway , Poshmark , to name just a few — are now struggling for survival. RTP: Where do you see opportunity on the B2C side of ecommerce, which tends to be a bit more advanced?

eCommerce 259
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How to get repeat customers: Proven strategies for success

Omnisend

Their loyalty makes them more likely to: Share your brand’s products with their friends and family Engage positively with your brand on social media Leave positive reviews These recommendations show potential customers your brand consistently delivers value and a positive experience. In the B2C ecommerce space, it’s $68 per customer.

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The Top 10 Sessions to See at IRCE 2018

Optimizely

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.