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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Given all the talk of texting and social media use, I expected more adoption on the customer service front. Here, only 11% of respondents had a social media interaction with customer service, resulting in just 5% placing an order. Nearly two-thirds (64%) appreciated a straightforward, easy return policy.

Live Chat 262
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Holiday Marketing: 5 Tips To Increase eCommerce Sales

Groove

Run a giveaway on social media. The holiday season can be very stressful, so be sure to clearly state on multiple web pages the shipping deadlines, international shipping policies, days/hours left to qualify for overnight or two-day shipping, and other relevant shipping details. Run A Giveaway On Social Media.

eCommerce 243
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Removing Friction In The eCommerce Customer Journey

Groove

Touchpoints during this phase include anything from word of mouth recommendations, organic or paid social media, search engines, apps or any other outlet where a potential customer may find a brand for the first time. During this phase, the customer learns that the brand exists and is made aware of what the brand offers.

eCommerce 370
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The Cost of Living Crisis: How Online Retailers Can Weather The Storm

Frooition

Now might also be a good time to invest some time and effort into understanding the potential of new social media channels like TikTok. Change Your Business Direction: Historically, your business might have operated on a B2B, B2C, or D2C basis. Even the smallest of issues can quickly escalate when you ignore them.

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How Coronavirus Is Impacting Ecommerce

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Over the last week of February alone, Amazon removed over one million items for violating such policies. 2020 Social Media Water Cooler: New Facebook Tests and Privacy Updates.

eCommerce 204
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5 Most Important Factors for Success in E-commerce (Make Sure You Hit These)

Kissmetrics

They don’t want to deal with difficult return policies or long waits for orders. The easiest way to boost engagement with your store is to use organic social media outlets to promote your brand in real time. Try spending some of your ad budget on direct mail advertising or social media advertising. Only $2.50.

eCommerce 234
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Shoplazza Review (Feb 2022): Everything You Need to Know

Ecommerce Platforms

Unlike many of its competitors, Shoplazza provides everything you need to create scalable DTC brands, and B2C ecommerce businesses accommodating corporate policies, training, and culture to fast-track your brand onto the global market. You’ll find cards for social media, marketing, cart, navigation, and more.