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How To Handle Returns And Exchanges During The Holidays

lateshipment

With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.

eCommerce 130
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How To Create A Marketing Calendar That Will Streamline Your Campaigns

Kissmetrics

Numerous blog posts, social media marketing campaigns , and emails crowd your pipeline. In my experience, you need a marketing calendar to get a full overview of your team’s deliverables, deadlines, and tasks. Step 1: Understand Your Customers. Step 2: Identify Marketing Calendar Responsibilities.

Marketing 363
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eCommerce Marketing Software To Drive Conversions

Groove

In this blog, we're sharing some of our most trusted, tried and true eCommerce marketing software solutions to help guide your strategy and convert more customers. In this blog, we're sharing some of our most trusted, tried and true eCommerce marketing software solutions to help guide your strategy and convert more customers.

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11 Shipping Notifications To Be Sent During The Holiday Season

lateshipment

Holiday orders with your e-commerce business are always special for both your customers and you. However, with the holiday season also being the busiest time for shipping, your customers’ orders are prone to face delivery issues in the form of delays, loss, damages, etc. Here’s how it works.

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5 Hard Truths about Shipping with FedEx & UPS This Holiday Season [2020]

lateshipment

Not to forget that the Holiday shipping is already like tiptoeing around landmines. Delivery delays, lost packages, and anxious customer calls… Phew! Usually, only a handful of retailers escape unscathed from the holiday last-mile logistics war field that looms with pitfalls. We were at holiday level volumes in March and April.

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E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season

lateshipment

However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Therefore, you have to ensure that it stays memorable.

eCommerce 130
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[Holiday Season 2020] Social Commerce for eCommerce Businesses

lateshipment

Holiday season 2020 will differ from all previous holiday seasons. All you need to do is to increase your brand visibility and build an effective social commerce campaign. All you need to do is to increase your brand visibility and build an effective social commerce campaign. What is Social Commerce?