Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

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lateshipment

MAY 6, 2023

But first, here’s a look into what great post-purchase experiences can do for your brand, particularly from a customer standpoint. The Impact of Great Post-Purchase Experiences on Customer Loyalty 1) Strong customer relationships – The post-purchase phase is the last thing your customers are going to remember about your brand.

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Customer Experience Shipping Costs Customer eCommerce 130

Groove

DECEMBER 3, 2020

Do this by including case studies, blogs, videos, product reviews and more in your automated emails. Delighting Customers. Once your leads convert into customers, it's important to focus on continuing to earn their business.

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X-cart Customer Retention Shopping Carts eCommerce 221

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Related Topic: Top 10 Examples of Social Responsibility as a Customer Retention Tool.

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Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

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Customer Customer Retention Social Media X-cart 88

lateshipment

JUNE 8, 2022

Mitigate the impact of delivery issues on your customers Reduce the volume of WISMO calls and support tickets Makes Customer Support Reps Efficient Increased customer engagement Builds Trust and Increases Customer Loyalty. Increasing customer retention rates by just 5% can increase your profits by more than 25%. .

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lateshipment

OCTOBER 30, 2023

When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience. In the long run, this can help you boost customer loyalty, efficiency, as well as profits. 6 Post-purchase Plays to Dominate Customer Experience During the Holiday Season 1.

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lateshipment

FEBRUARY 26, 2020

In the event of a failed delivery, an angry post on Twitter or Facebook or a negative review from a customer on sites like Google or Yelp.com can cause irreversible damage to your brand and far worse, demotivate their followers, friends, and family from shopping with you. 2) Lose Loyal Customers to Bad Delivery Experiences.

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Customer Experience Shipping Costs Customer Shipping 233

lateshipment

MARCH 9, 2022

And when they happen, they tend to drive your customers away. The worst part about them is the harsh fact that you do not have control over such events and often feel helpless when they happen. Late and inaccurate deliveries have a direct impact on your reputation, customer loyalty, and bottom line. That’s not all!

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Shipping Costs Shipping eCommerce Customer Retention 246

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

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Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced? Why, you ask? Here’s why.

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eCommerce Shipping Costs Customer Shipping 130

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. Implement a VIP Program.

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Customer Retention Customer Shipping Costs Social Media 20

lateshipment

JUNE 24, 2021

If you’re thinking right now why customer loyalty is stressed so much, here are some stats to clear your doubts: Acquiring a new customer costs five times than it costs to retain an existing customer. The post Post-purchase Interactions: The Key To Customer Delight appeared first on Lateshipment.com Blog.

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lateshipment

FEBRUARY 14, 2020

Consequently, the onus lies with the retailer to ensure their customers have a memorable delivery experience. A DEM suite allows you to do just that with tools to enhance visibility of parcels across carriers and communication at critical moments with customers. Improve Customer Retention and Customer Lifetime Value (CLV).

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Customer Experience Management Shipping Costs Customer 260

Smile.io

OCTOBER 31, 2023

of all shoppers at stores running Smile were repeat customers.    BFCM is about building relationships with your customers and sparking customer loyalty. This means that nearly 40% of customers were returning to place at least their second order. And how does your loyalty program play a role?

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Customer Retention Customer Social Media Events 53

lateshipment

MARCH 9, 2020

Customer engagement is all about timely communication. A Delivery Experience Management (DEM) suite will allow you to: Keep customers informed of delivery status through automated email and SMS notifications that are triggered and sent to customers when their parcels reach specific events during the shipping process.

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Customer Shipping Merchant Services Customer Experience 246

Ecommerce Platforms

FEBRUARY 25, 2019

However, combining referral marketing tactics, user-generated content and customer loyalty helps subscription businesses grow. Recharge Payments also connects with Stripe that automatically updates expiring credit cards for customers. Customer retention. Customer Support. Sounds good?

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Payment Services Payments Subscription Shipping Costs 150

Smile.io

MAY 15, 2023

What is a Repeat Customer and Why are they Profitable? We all know that repeat customers are more profitable. We go over how much your repeat customers are worth! Blog Jonathan Roque Impulse shoppers are receptive to recommendations and are always looking for their next exciting purchase. But just how profitable are they?

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Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

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Omnichannel Shipping Costs Social Media eCommerce 78

Smile.io

SEPTEMBER 20, 2022

At Smile.io, we define a loyalty program as a tool that rewards customers that interact with your business. Loyalty programs allow brands to offer rewards, discounts, or other incentives as a way to aquire, engage, and most importantly retain customers. What is a Repeat Customer and Why are they Profitable?

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Customer Retention Shipping Costs Social Media Reference 46

Smile.io

JANUARY 23, 2023

So how did this company build such a loyal following of customers surrounded by so many competitors? Tarte's community-building strategy is a large piece of the brand’s loyalty puzzle, with their customer retention program, tarte perks helping the cause. Blog Beth Foster 3. Blog Gabrielle Policella 3.

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Customer Retention Social Media Customer Blog 47

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Blog Gabrielle Policella While all of our merchants blew us away last year, there were a few that stood out because of their innovative programs, impressive metrics, or beautifully branding.

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Customer Loyalty Customer Subscription Omnichannel 62

Smile.io

NOVEMBER 4, 2021

Customers work their way up through 8 different tiers to earn unique rewards like access to bonus-point events, exclusive publications, as well as the opportunity to select their own bonus point day once a year. Once loyalty members reach the top 5 circles, they unlock access to the InCircle Concierge. Tim Peckover.

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Beauty and Health Events Jewelry Customer Experience 66

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. This streamlines marketing efforts and enhances customer experiences. Effective email marketing is a game-changer for eCommerce businesses.

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eCommerce Marketing eCommerce Platforms Recommendation 92

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

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Customer Loyalty eCommerce Improvements Shipping Costs 378

Omnisend

FEBRUARY 22, 2021

Equally important, you can suppress marketing promotions to customers who have an open support ticket and are temporarily unhappy with your brand. In fact, you can (and should) inform all of your regularly scheduled marketing campaigns by the events that may be occurring in CX. 3: Loyalty.

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Omnichannel Marketing Shipping Merchant Services 146

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. There’s also a blog with a wide range of articles.

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POS Payment Services Payments Point of Sale 118

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic. Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited.

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

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Small Business Retail Retail Food and Beverages Live Chat 152

GetElastic

APRIL 28, 2022

With that being said, in this blog, I will give a general overview of seven major DTC eCommerce trends you should keep an eye on for your brand to succeed in 2022. Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base.

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Payment Services eCommerce Customer Retention Demo 78

lateshipment

JUNE 3, 2022

This can lead to increased shipping costs in the form of unwanted returns, customer acquisition, and more. Negative impact on your customer loyalty metrics – Over 55% of the customers won’t return to a brand after just one instance of a bad delivery experience. Don’t let these challenges worry you.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

MARCH 26, 2020

LateShipment.com helps you set up automated email and SMS notifications that are triggered and sent to customers when their parcels reach specific events during the shipping process. When you are actively engaging with your customers, you are fostering a connection by keeping them in constant loop of their order status.

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Management Shipping Costs Shipping Merchant Services 208

Kissmetrics

MARCH 2, 2021

The cost of distributing the software is low since it is cloud-based, and customers need little support. It is also able to easily retain customers because of the pain customers would experience uploading all the contacts, tasks, and events they are tracking onto a new CRM software. per customer = $2.00.

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Customer eCommerce Multi-channel Channel 350

Smile.io

DECEMBER 1, 2022

The months of November and December are the biggest two months of the year by ecommerce revenue  with Black Friday Cyber Monday (BFCM) and holiday shopping being the biggest ecommerce events of the year! One of the most important aspects of your holiday marketing plan is your customer retention strategy.

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iVend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Retail technology can play an important role in helping to develop customer advocates and retail communities. The role of retail technology.

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Retail Customer Retention Social Media Customer Loyalty 98

Smile.io

FEBRUARY 16, 2023

As the cost of acquiring new customers continues to climb, many online fashion retailers are turning to loyalty programs and customer retention. Here are 5 great loyalty examples in the fashion industry that help retain customers and increase profitability. One of those brands is the Singapore brand KYDRA.

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Fashion Social Media Events Small Business Retail 61