Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Blog Gabrielle Policella While all of our merchants blew us away last year, there were a few that stood out because of their innovative programs, impressive metrics, or beautifully branding.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

GetElastic

JULY 29, 2019

When it comes to pleasing customers, everything matters. Similar to a weak link in a chain, if any part of this sequence of events is disappointing to the customer it compromises the entire experience. The post The art of B2B fulfillment and how to improve customer loyalty appeared first on Get Elastic Ecommerce Blog.

Customer Loyalty 149

Customer Loyalty Arts Fulfillment B2B 149

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 71

Customer Loyalty Customer Shipping Costs Outdoor 71

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? This type of language engages customers because they’re interested in experiencing this kind of relationship.

Customer Loyalty 68

Customer Loyalty Customer Travel Customer Retention 68

ESW

JANUARY 14, 2021

Ask an old-school retailer how to drum up new business and chances are high they’ll suggest holding a sales event. The key is to understand what kind of sales you can run, what makes a successful event and what downsides exist that need to be carefully avoided. What Sales Events Are Available to DTC eCommerce Brands?

Events 78

Events Marketing eCommerce Social Media 78

Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Groove

JULY 21, 2020

In this blog, we're breaking down Klaviyo pricing to help you determine how much this highly targeted and personalized marketing tool will cost you. Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Klaviyo customers generated over $3.7 Klaviyo Pricing: Estimating Cost. Conclusion.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

ROI Revolution

MARCH 12, 2020

Strain on events. As traveling fears grow and countries like Italy extend travel restrictions , marketing events across the globe are feeling the impact. Facebook canceled F8 , its largest event of the year, which was to take place in May. Be proactive, not reactive, in how you pivot to a digital event.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

Smile.io

NOVEMBER 17, 2022

Black Friday and Cyber Monday may be the main stars of the upcoming retail events, but Small Business Saturday is becoming just as popular. Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers.

Small Business Retail 81

Small Business Retail Social Media Omnichannel Customer Loyalty 81

lateshipment

JUNE 8, 2022

Mitigate the impact of delivery issues on your customers Reduce the volume of WISMO calls and support tickets Makes Customer Support Reps Efficient Increased customer engagement Builds Trust and Increases Customer Loyalty. Increasing customer retention rates by just 5% can increase your profits by more than 25%. .

Customer 130

Customer Shipping Costs Shipping Events 130

Groove

DECEMBER 3, 2020

Do this by including case studies, blogs, videos, product reviews and more in your automated emails. Delighting Customers. Once your leads convert into customers, it's important to focus on continuing to earn their business.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Kissmetrics

MARCH 2, 2021

The cost of distributing the software is low since it is cloud-based, and customers need little support. It is also able to easily retain customers because of the pain customers would experience uploading all the contacts, tasks, and events they are tracking onto a new CRM software. Customer Lifetime Value.

Customer 350

Customer eCommerce Multi-channel Channel 350

ESW

DECEMBER 4, 2023

In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly. It is a blend of marketing, hype and consumer psychology designed to drive sales and brand loyalty.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

lateshipment

MAY 6, 2023

But first, here’s a look into what great post-purchase experiences can do for your brand, particularly from a customer standpoint. The Impact of Great Post-Purchase Experiences on Customer Loyalty 1) Strong customer relationships – The post-purchase phase is the last thing your customers are going to remember about your brand.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

lateshipment

MAY 14, 2022

And one of the best ways to do so is by keeping your customers informed at every event of their package journey via said shipping notifications. These notifications can usually carry the highlighted shipping event, the tracking number, a link to the tracking page, and most importantly a personal address to the shopper. .

Improvements 130

Improvements eCommerce Shipping Events 130

Optimizely

DECEMBER 6, 2018

Highlighting your bestselling items throughout your marketing strategy can go a long way, just as products with higher customer ratings are more likely to be scooped up. Reward your most loyal customers. Who wouldn’t be tempted to make a second and third purchase if the loyalty rewards were impossible to resist?

eCommerce Marketing 210

eCommerce Marketing eCommerce Marketing Events 210

ESW

NOVEMBER 14, 2023

Here is what you should know before launching your event. A flash sale is an online event that taps into shoppers’ FOMO. This strategy can attract new buyers, increase loyalty, drive sales or offload excess stock. These events may last 24 hours or a couple of days. But how do you execute a successful flash sale?

Payment Services 88

Payment Services Payments Events Social Media 88

lateshipment

MAY 21, 2021

Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Such offers also help you give a much-needed nudge to customers sitting on the fence. Create a customer loyalty program. Wrapping Up!

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

lateshipment

OCTOBER 30, 2023

When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience. In the long run, this can help you boost customer loyalty, efficiency, as well as profits.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

ROI Revolution

APRIL 2, 2020

Over the past few weeks, we’ve hosted two virtual events to help you navigate these uncertain times. By utilizing specific statistical methods, testing micro-conversions like add-to-cart events or PDP views, and iterating on and expanding winning tests, you can test faster than your competitors and stay ahead of the curve. 4/2 update.

eCommerce 207

eCommerce Social Media Shipping Costs Events 207

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Optimizely

SEPTEMBER 18, 2018

We hope you can learn a few lessons about brand loyalty and apply them to your own business. Cotopaxi: Event-driven brand buzz. Living up to its exciting name, the brand organizes an event for adventure seekers that creates a major buzz for the brand, but isn’t directly linked to its products.

B2C 261

B2C Fashion Magazine Jewelry 261

Wiser

JULY 25, 2023

Effective promotion not only creates awareness among potential customers but also helps to build a distinctive brand image, fostering long-term customer loyalty. They can also use social media platforms such as Facebook or Twitter to reach out to potential customers.

Small Business Retail 147

Small Business Retail Social Media PPC Events 147

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' Considering the years we all spent in various states of separation, getting back to in-person events was a welcome change of pace. To learn more about how site speed can impact your brand, check out our blog.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

lateshipment

JUNE 3, 2022

This can lead to increased shipping costs in the form of unwanted returns, customer acquisition, and more. Negative impact on your customer loyalty metrics – Over 55% of the customers won’t return to a brand after just one instance of a bad delivery experience. Don’t let these challenges worry you.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

FEBRUARY 26, 2020

In the event of a failed delivery, an angry post on Twitter or Facebook or a negative review from a customer on sites like Google or Yelp.com can cause irreversible damage to your brand and far worse, demotivate their followers, friends, and family from shopping with you. 2) Lose Loyal Customers to Bad Delivery Experiences.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. In today's competitive market, building and maintaining brand loyalty is essential to stay ahead of the competition and thrive in the long term.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Smile.io

DECEMBER 1, 2022

The months of November and December are the biggest two months of the year by ecommerce revenue  with Black Friday Cyber Monday (BFCM) and holiday shopping being the biggest ecommerce events of the year! What is a Loyalty Program? This post answers the question “what is a customer loyalty program?”

Social Media 78

Social Media Recommendation Blog Gifts 78

Liveintent

NOVEMBER 9, 2021

In this blog post we’ll share three key components to driving value for your business and your readers with a newsletter program and first-party data. This can help build awareness and engagement with your content and improve customer loyalty while reducing churn.

Games 125

Games Subscription Outdoor Social Media 125

ESW

APRIL 3, 2023

As perhaps the largest gathering of retail and brands, the Las Vegas-hosted event was three days of non-stop innovation and inspiration (plus a fantastic performance by Nelly). Customer Loyalty Winning new customers costs much more than keeping current customers. ShopTalk 2023 is in the books.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

lateshipment

SEPTEMBER 8, 2022

Influencer partnerships and event marketing to spread the word about your product on a larger scale and increase your lead base. Here are different business areas where you can introduce automation: Automate email and SMS notifications for different transactional shipping events such as order shipped, in transit, delivered, etc.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

MARCH 26, 2020

LateShipment.com helps you set up automated email and SMS notifications that are triggered and sent to customers when their parcels reach specific events during the shipping process. When you are actively engaging with your customers, you are fostering a connection by keeping them in constant loop of their order status.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Omnisend

MAY 22, 2020

Product return policies can influence sales and serve as a competitive differentiator that drives customer loyalty. Jonathan joined us to discuss how to drive customer loyalty through returns, issue fewer refunds, and increase exchanges. . Key Takeaways: Drive loyalty through returns. Start My Free Trial.

eCommerce 78

eCommerce Customer Loyalty Events Improvements 78

BigCommerce

FEBRUARY 1, 2018

Blog posts. You can also compare the volume of searches between a few terms, geographic locales and even view how particular events affect search popularity. By probing into all of the different social media channels out there, you’ll start to identify how potential customers talk about your product or industry as a whole.

Marketing 354

Marketing Social Media eCommerce Arts 354

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241