GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Related Topic: Top 10 Examples of Social Responsibility as a Customer Retention Tool.

Customer Loyalty 68

Customer Loyalty Customer Travel Customer Retention 68

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. A top way to boost customer satisfaction is by offering free shipping.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

lateshipment

FEBRUARY 26, 2020

When your customer’s in-transit order is likely to go haywire, you can preemptively inform the customer regarding the issue and also offer solutions based on their expectations such as re-shipping the order via an expedited shipping option, offer a discount or a refund on their next purchase. It’s that simple!

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Kissmetrics

OCTOBER 24, 2017

Despite industry misconceptions, customer engagement isn’t a random phenomenon. Whether it’s a referral from friends or a backlink in a blog post, SaaS users arrive to your site with an internal (or external) motivation. Plus, customers are 44% more likely to share their experiences. There’s a reason for their behavior.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

ChannelSale

DECEMBER 1, 2023

By comprehending and utilizing each phase, businesses can sell their products more successfully, increasing sales and customer retention. This blog will cover each stage, along with helpful business advice. Videos and blog posts can educate potential clients and establish your business as a reliable knowledge source.

Consumer 52

Consumer Management Demo SEO 52

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

BigCommerce

FEBRUARY 1, 2018

For example, let’s say that one of the tasks you want to delegate is creating content for your business blog. If you have a few employees that love the idea of writing for your blog and they have some time to devote each week to the task, then they would be the perfect people to delegate the task to. Follow the Best Blogs.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Kissmetrics

DECEMBER 8, 2020

Just check out the findings from this HubSpot Research study. An ad asking someone to read a blog post would promote website engagement because blog posts typically see longer session times than other pages. This is measured through metrics like customer loyalty and repeat business.

Mobile 363

Mobile Social Media Article Payment Services 363

Ecommerce Platforms

FEBRUARY 25, 2019

However, combining referral marketing tactics, user-generated content and customer loyalty helps subscription businesses grow. Recharge Payments also connects with Stripe that automatically updates expiring credit cards for customers. Customer retention. Customer Support. Sounds good?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement.

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

GetElastic

NOVEMBER 19, 2019

A recent study shows that 82 percent of B2B marketers spend more on customer acquisition than retention. Whereas, only 48 percent actually prioritized B2B loyalty. And, we all know customer acquisition costs more than retention. More so, customer retention is easier and more cost-effective to execute.

B2B 104

B2B Payment Services B2C Payments 104

lateshipment

AUGUST 13, 2021

This gives you little to no control over the quality, which significantly impacts customer loyalty and store reputation Hard to build your brand : When customers receive the product, they only care about the product, and not the shopping experience since you’re just the messenger. Conduct a load test to handle the traffic surge.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Omnisend

DECEMBER 15, 2020

Higher customer satisfaction rates. Improved customer retention. Higher long-term customer engagement and brand trust. Better customer expectation management and needs assessment. Also, polished interactions in all communication channels are the foundation for an excellent customer experience.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

ViiBE Blog - Retail

APRIL 19, 2021

If your customer leaves unsatisfied, they are unlikely to give you any repeat business. The customer relationship you have established goes out the window, and you’ll have to start building customer loyalty with someone else. But what if you could turn that unhappy customer into a happy one instead?

Customer Retention 52

Customer Retention Customer Customer Loyalty Management 52

Prisync

FEBRUARY 6, 2018

Provide an awesome shopping experience that makes it super simple for your customers to get what they want. According to a Customer Experience and Impact study , customers say they will be loyal to a business that gives them the customer experience they want. Does your eCommerce store need a blog?

eCommerce 41

eCommerce Customer Loyalty Mobile Blog 41

Payoneer

JUNE 7, 2019

According to a recent study by Klarna , sellers all over the world might be taking the wrong approach when crafting their return policy. As a seller, the last thing you want to hear is that one of your customers isn’t happy and is returning your product. Boost Retention With a Flexible Return Policy. Let’s face it.

Customer 26

Customer Customer Loyalty Shipping Costs Customer Retention 26

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Blog Gabrielle Policella While all of our merchants blew us away last year, there were a few that stood out because of their innovative programs, impressive metrics, or beautifully branding.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Interaction and engagement are primary drivers of customer retention, and therefore increased sales.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Korona

NOVEMBER 10, 2022

However, by increasing customer retention by 5% , profits can increase by 25-95%. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Economic downturns can cause customers to reconsider their buying habits and brand loyalty.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

GetElastic

APRIL 28, 2022

With that being said, in this blog, I will give a general overview of seven major DTC eCommerce trends you should keep an eye on for your brand to succeed in 2022. Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

lateshipment

MARCH 26, 2020

When you are actively engaging with your customers, you are fostering a connection by keeping them in constant loop of their order status. This way, you are able to make more of a mark on your customers and, indeed, delight them. Improve Retention and Customer Loyalty. Customer loyalty is valuable for businesses.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Smile.io

FEBRUARY 16, 2023

As the cost of acquiring new customers continues to climb, many online fashion retailers are turning to loyalty programs and customer retention. Here are 5 great loyalty examples in the fashion industry that help retain customers and increase profitability. One of those brands is the Singapore brand KYDRA.

Fashion 61

Fashion Social Media Events Small Business Retail 61

iVend

APRIL 12, 2022

When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%. Mobile POS – for in-aisle service and orders.

Payment Services 98

Payment Services Customer Retail Payments 98

Smile.io

MAY 2, 2023

The same is true for loyalty programs–set a concrete goal before embarking on your journey to ensure you actually reach your destination. All loyalty programs have one thing in common–they are a customer retention tool aimed at increasing repeat customers.

Social Media 68

Social Media Shipping Costs Events Blog 68

Smile.io

JANUARY 16, 2020

According to Hubspot, customer acquisition aims to be sustainable over time; we couldn’t agree more. It is a crucial step in creating customer loyalty for every business because you can’t have loyalty without having customers in the first place. Trying new customer acquisition strategies for sustainable growth.

Customer 47

Customer Social Media Customer Loyalty Recommendation 47

Kissmetrics

JUNE 9, 2017

In a study on UK businesses in the digital economy, it was discovered that only 18% of businesses relied on data and analysis when making revenue-generating decisions – despite the widely publicized benefits of a data-driven approach to sales. Customer Retention. Data visualizations are useful for internal purposes too.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Kibo

MAY 14, 2014

Nonetheless, a Forrester study for Accenture indicates that a staggering 94% of retail decision-makers face significant barriers to supporting a truly integrated omnichannel business. Empower omnichannel customer support: Never underestimate the value of providing a world-class customer care experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

eCommerceFuel

JULY 1, 2020

Whenever a customer checks out, I send them a confirmation message and try to entice them to come back and shop for more products if they respond. I also encourage customers to join our customer loyalty program. Implement A Facebook Messenger Loyalty Program. All Of These Flows Make Money On Autopilot.

eCommerce 58

eCommerce Marketing Live Chat Shipping Costs 58

Korona

MARCH 2, 2022

If you’re interested in learning more about managing a thrift store business, this blog is the perfect spot to uncover the most critical advice for managing this kind of business. . The cleanliness of your store is one of the key factors that come into play for customer retention. Table of Contents.

POS 52

POS Merchant Services Retail Clothing 52

Ecommerce Platforms

OCTOBER 24, 2022

Email is also more popular for content distribution than various other organic channels, like event presentations, and blog posts. The average open rate was around 19% for Fridays in the study, compared to around 17% for Saturdays. Certain emails are more likely to generate a positive response from customers than others.

Marketing 196

Marketing B2B B2C Mobile 196

ROI Revolution

MARCH 2, 2021

Welcome to the first update to our COVID-19 + ecommerce blog of 2021. When we started this blog back in March, we had no idea just how long the pandemic and its effects would be going on. Stay tuned to this blog post as we enter another year in which nothing is certain. Amazon saw 39.1% January 5 update. in Q2 2021 over Q1 2021.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 2, 2021

We keep this blog post updated with the information you need to stay in the loop with the supply chain crisis. Stay tuned to this blog as we keep you updated with all the latest. Welcome to the first update to our COVID-19 + ecommerce blog of 2021. COVID-19’s impact on the apparel industry. COVID-19 + Online Grocery Trends.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Stay tuned to this blog as we keep you updated with all the latest. Stay up-to-date on the latest iOS update news and how it will impact ecommerce brands like yours on our Apple iOS 14 Update: Impact on Digital Marketing + Ecommerce Brands blog, updated weekly. Welcome to the first update to our COVID-19 + ecommerce blog of 2021.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 1, 2021

Stay tuned to this blog as we keep you updated with all the latest. Stay up-to-date on the latest iOS update news and how it will impact ecommerce brands like yours on our Apple iOS 14 Update: Impact on Digital Marketing + Ecommerce Brands blog, updated weekly. Welcome to the first update to our COVID-19 + ecommerce blog of 2021.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158