Smile.io

FEBRUARY 11, 2021

It’s that time of year again – time to take a look at the brands that made being a customer in 2020 not just a tolerable experience, but a rewarding one. What are the top customer loyalty programs of the year? What Kind of Loyalty Do Your Customers Have? Start your own loyalty program in minutes – for free!

Customer Loyalty 46

Customer Loyalty Customer Accessories Banking 46

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

MARCH 7, 2023

Find out loyalty program configuration best practices when it comes to setting up earning actions, redeeming methods, and overall point valuation techniques in this post. This shows us that building customer loyalty is a continuous process. But with these new reward program changes, that excitement quickly died down.

Games 61

Games Events Mobile Social Media 61

Smile.io

JANUARY 23, 2023

Top 10 Examples of Social Responsibility as a Customer Retention Tool Could social responsibility actually make a business more profitable? We’re looking at the top 10 examples of CSR used as a customer retention tool. Blog Beth Foster 3. Blog Gabrielle Policella 3.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Aside from loving their product, what makes you return?

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

Groove

NOVEMBER 12, 2020

A customer's first impression — better yet, first experience — with a brand often makes or breaks their purchasing decision. Make a great first impression and create a positive experience for your customers by catering to their unique needs. How To Improve Customer Experience: 5 Tips. Reward Loyal Customers.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Groove

DECEMBER 3, 2020

Do this by including case studies, blogs, videos, product reviews and more in your automated emails. Delighting Customers. Once your leads convert into customers, it's important to focus on continuing to earn their business. Your marketing efforts should not end once a lead becomes a customer.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Sailthru

JANUARY 19, 2023

50% plan to make less impulsive purchases this year, with most doing more research (50%), waiting for sales (47%) and relying on loyalty benefits (46%) when purchasing from their favorite brands. Earning this customer loyalty demands more than just rewards.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Kissmetrics

OCTOBER 5, 2020

This boosts customer loyalty and makes people feel more of an affinity with your brand. Hence, you should look for case studies, testimonials and reviews that show the agency is capable. For instance, you might have a documented content strategy across multiple channels, including your blog, email newsletter and so on.

Social Media 363

Social Media B2B Document Information 363

iVend

JUNE 6, 2022

In an independent study , four out of five people described themselves as likely to choose a brand with a positive approach to environmental sustainability. Many brands, of course, have a retail strategy that embeds sustainability into their business operation and practices – but this isn’t necessarily enough to win customer loyalty.

Retail 96

Retail Customer Loyalty Fashion Customer Experience 96

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 45% of all companies say content marketing is ‘highly integrated’ with their SEO strategy. Source ).

B2B 146

B2B eCommerce Customer SEO 146

Kissmetrics

OCTOBER 24, 2017

Despite industry misconceptions, customer engagement isn’t a random phenomenon. Whether it’s a referral from friends or a backlink in a blog post, SaaS users arrive to your site with an internal (or external) motivation. Plus, customers are 44% more likely to share their experiences. There’s a reason for their behavior.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

lateshipment

SEPTEMBER 14, 2020

Studies during the pandemic show that post-purchase customer experience has taken a big hit as a result of shipping carriers straining to meet increased parcel-delivery demand. This doesn’t bode well for businesses like yours, especially at a time when customers are more dependent than ever on online commerce.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

BigCommerce

FEBRUARY 1, 2018

For example, let’s say that one of the tasks you want to delegate is creating content for your business blog. If you have a few employees that love the idea of writing for your blog and they have some time to devote each week to the task, then they would be the perfect people to delegate the task to. Follow the Best Blogs.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

ChannelSale

DECEMBER 1, 2023

By comprehending and utilizing each phase, businesses can sell their products more successfully, increasing sales and customer retention. This blog will cover each stage, along with helpful business advice. Videos and blog posts can educate potential clients and establish your business as a reliable knowledge source.

Consumer 52

Consumer Management Demo SEO 52

RTP blog

JULY 1, 2019

But what we learned in our recent study, The Great Divide , is that brands are under-delivering on that expectation — often without realizing it. By studying consumers’ perceptions of 31 different needs related to brands’ communications and marketing experiences, we learned that simplicity-related needs are among the most important.

Consumer 150

Consumer Live Chat Customer Loyalty Customer Experience 150

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Rather than just sending one DM, you can send several links to your blog or other channels over the course of several days. Do you use Instagram tools in your business?

Social Media 359

Social Media Marketing Customer Loyalty Other 359

lateshipment

FEBRUARY 26, 2020

When your customer’s in-transit order is likely to go haywire, you can preemptively inform the customer regarding the issue and also offer solutions based on their expectations such as re-shipping the order via an expedited shipping option, offer a discount or a refund on their next purchase. It’s that simple!

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Kissmetrics

DECEMBER 8, 2020

Just check out the findings from this HubSpot Research study. An ad asking someone to read a blog post would promote website engagement because blog posts typically see longer session times than other pages. This is measured through metrics like customer loyalty and repeat business.

Mobile 363

Mobile Social Media Article Payment Services 363

Omnisend

JANUARY 8, 2024

Here are some tips to make your loyalty program effective: Make it easy for customers to sign up Create a space for customers to share their thoughts and preferences. Rewards from loyalty and referral programs drive repeat purchases. However, you still need to learn how to retain these repeat customers.

Customer 88

Customer Customer Retention Social Media X-cart 88

UpSellIt

AUGUST 23, 2023

In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace. Personalized Push Notifications Push notifications deliver customized messages that resonate with individual preferences and interests of your shoppers.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

ESW

DECEMBER 4, 2023

It is a blend of marketing, hype and consumer psychology designed to drive sales and brand loyalty. Benefits of Product Drops When executed properly, product drops act as a powerful marketing and DTC strategy that drives sales, builds customer loyalty and helps brands maintain a competitive edge.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

ESW

APRIL 17, 2023

For sustained success, brands need a collaborative team of multi-disciplinary experts whose common goal is to drive long-term revenue and customer loyalty. But with proper evaluation and design, brands can capture the data they need without increasing customer friction. Users have yet to engage with the website.

eCommerce 78

eCommerce Multi-channel Clothing Merchant Services 78

RTP blog

MARCH 5, 2018

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations.

Technology 150

Technology Retail Operations POS 150

Algopix

AUGUST 14, 2023

Marketing and Branding: These books provide actionable advice on building compelling brands, crafting engaging narratives, and driving customer loyalty. Amazon FBA books often feature real-life case studies and stories of sellers who have triumphed over obstacles. Financial Literacy : Managing finances is integral.

Books 101

Books eCommerce Arts Webinar 101

Kissmetrics

FEBRUARY 16, 2021

How do you inspire customer loyalty? Most marketers focus on acquiring new customers when it comes to paid marketing. That’s understandable—who wouldn’t want new customers? Bringing in new customers can help your brand grow, but studies show that loyal customers are the lifeblood of your business.

Customer Loyalty 269

Customer Loyalty Customer Shipping Costs Social Media 269

ESW

SEPTEMBER 1, 2023

An Accenture study found that manufacturers spend 5-6% of their revenue processing customer returns, which includes the cost of receiving the return, performing a functional test, repackaging and restocking the item, and so much more.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Ed Kowalski is Assistant VP for Retail Marketing at Sutherland.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Pivotree Blog

JULY 5, 2023

“Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Blog Gabrielle Policella While all of our merchants blew us away last year, there were a few that stood out because of their innovative programs, impressive metrics, or beautifully branding.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

FastSpring

DECEMBER 18, 2020

Instead, studies show that 73% of today’s B2B buyers are millennials who are involved in the decision making process at a company. One study by Google found a large chunk of B2B buyers have grown up in a world of advanced tech, which they’ve always used to make their purchasing decisions.

B2B 148

B2B eCommerce Payment Services SEO 148

RTP blog

APRIL 9, 2018

As many as 43% of retailers surveyed expect a net increase in the number of brick-and-mortar stores they operate by the end of 2018 compared with 2017, according to an NRF study. While Nordstrom may have set the stage, it seems like all retailers are moving towards a robust and seamless brand presence across channels.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Omnisend

MARCH 20, 2023

In a study of 1,005 US adults , 39% cited improved fitness as a top New Year’s resolution. Making consumers feel special and offering exclusive access to sales is an excellent way to build customer loyalty and retention. Customers can use a promo code to get a certain percentage off their purchases.

Electronics 150

Electronics Marketing Shipping Costs Subscription 150

Kibo

JULY 2, 2014

In a recent article , Smith revealed findings from a June 2014 study by UPS and comScore. The chart below highlights some of the key findings from the UPS/comScore study. Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. One of the key takeaways? Yep, no surprise there.)

Shipping Costs 62

Shipping Costs B2C B2B Shopping Carts 62

Omnisend

MAY 3, 2023

Other studies show these emails have an open rate of 49.49%. Win-back emails Win-back or retargeting emails can help you boost marketing ROI by cutting down on the cost of new customer acquisition. A recent study shows the customer acquisition cost (CAC) can be as high as $500 to $1000 across industries.

Marketing 147

Marketing Download White Paper Recommendation 147

Smile.io

SEPTEMBER 10, 2020

We can all agree that the payoff of gaining a new customer is worth it in the end, but moving shoppers through the buyer’s journey can take a lot of time, money and resources. In this blog, we’re sharing 9 strategies to attract, engage and delight consumers at each stage of the buyer’s journey.

Consumer 46

Consumer Social Media SEO Webinar 46

Smile.io

JANUARY 23, 2023

This competition means that food and beverage companies are ripe to benefit from creating customer loyalty. Here are 4 examples of effective loyalty programs in the food and beverage industry, split between DTC food products, small businesses, and major well-known food brands.

Food and Beverages 85

Food and Beverages Social Media Customer Loyalty Reference 85