SheerID

JANUARY 23, 2017

It’s no secret that customer loyalty isn’t what it used. The post Survey Results: The State of Exclusive Promotions and Programs appeared first on SheerID.

Customer Loyalty 60

Customer Loyalty Customer Blog Marketing 60

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. According to The Small Business Blog , emails are an effective marketing channel because most U.S. of these emails being spam, 36% of which are from marketing and advertising initiatives.

Small Business Retail 233

Small Business Retail Marketing Retail Social Media 233

Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

DECEMBER 7, 2023

What is a Repeat Customer and Why are they Profitable? We all know that repeat customers are more profitable. We go over how much your repeat customers are worth! The Best Ecommerce Customer Loyalty Programs by Industry Looking for the best ecommerce customer loyalty programs?

Shopify 92

Shopify Customer Loyalty Blog Improvements 92

Groove

NOVEMBER 12, 2020

A customer's first impression — better yet, first experience — with a brand often makes or breaks their purchasing decision. Make a great first impression and create a positive experience for your customers by catering to their unique needs. How To Improve Customer Experience: 5 Tips. Is your business at a standstill?

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Smile.io

MAY 1, 2023

What is a Repeat Customer and Why are they Profitable? We all know that repeat customers are more profitable. We go over how much your repeat customers are worth! Blog Gabrielle Policella Depending on your audience and industry, there are a lot of ways to retain customers. But just how profitable are they?

Customer Retention 59

Customer Retention Customer Customer Loyalty Merchant Services 59

ESW

DECEMBER 1, 2023

In fact, the most recent Global Voices survey from ESW shows that consumers value authenticity and will reward authentic brands. In this post, we’ll look at the survey results, explore what it means for brands to be authentic and provide ways to overcome the challenges of being authentic in a diverse global market.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 71

Marketing Customer Loyalty Customer Retention Social Media 71

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. The idea is to gain a 360° picture of customers with deeper levels of insight.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

iVend

JUNE 6, 2022

In the world of fashion retail, a recent survey showed that the number of people who say sustainability in retail is an important factor when making a fashion purchase went up from 65% in October 2020 to 69% in May 2021. In their survey, 88% of respondents felt that reducing pollution in the fashion industry was a top priority.

Retail 96

Retail Customer Loyalty Fashion Customer Experience 96

Optimizely

MARCH 14, 2019

Customer loyalty is everything for ecommerce brands. Getting a buyer to make that second purchase is crucial, as loyal customers are worth up to 10X the value of their first purchase. Blog posts (how-tos, storytelling, interviews, etc.). Send them a quick survey to find out what they’re looking for from your brand.

eCommerce 210

eCommerce Blog Article Games 210

lateshipment

JULY 14, 2021

Keep Surveys Short. Collecting customer feedback is vital for any business. One of the most effective ways to gather feedback is by conducting surveys. But then, long surveys no longer attract respondents, but short ones do. It would be best to keep surveys as short as possible. Co-browse with Customers.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

lateshipment

MAY 21, 2021

Statistics suggest that about 80% of businesses still rely on it to maintain their customer retention rate. Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

GetElastic

DECEMBER 3, 2018

Here are three emerging trends to collect feedback: Surveys. Sending out surveys via email, text or social media is a great way to get customers to tell you what they think. But, not all surveys are created equal. A long, tedious survey won’t yield the responses you’re hoping for. Source: Amazon.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Sailthru

JANUARY 19, 2023

50% plan to make less impulsive purchases this year, with most doing more research (50%), waiting for sales (47%) and relying on loyalty benefits (46%) when purchasing from their favorite brands. Earning this customer loyalty demands more than just rewards.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Blog Mike Rossi 2. Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Jonathan Roque 4.

Customer Retention 83

Customer Retention Blog Customer Experience Jewelry 83

ESW

DECEMBER 4, 2023

In fact, 66% of surveyed fashion brands and 78% of footwear brands say product drops are an important part of their business. In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

BigCommerce

FEBRUARY 1, 2018

Blog posts. By probing into all of the different social media channels out there, you’ll start to identify how potential customers talk about your product or industry as a whole. This will help you learn their language so you can leverage it later via your product descriptions , blog posts, ads, social media and promotions.

Marketing 354

Marketing Social Media eCommerce Arts 354

lateshipment

NOVEMBER 27, 2021

According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season. Such issues can lower your customer loyalty and profits, particularly during this Holiday season. Boost customer loyalty by making returns easy as shopping. Still having questions?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Blog Lauren Song Bolstering conversions: A case in point is Tottenham. It’s time to catch up.

eCommerce 67

eCommerce Shopping Carts Customer Loyalty Recommendation 67

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Omnisend

MARCH 29, 2021

It might sound obvious, but customers are far more likely to leave reviews if you have engaged with them and there has been a meaningful exchange. Provide outstanding customer service by promptly answering questions, whether they come via phone, email or live chat. Gauge your customers’ opinions by sending surveys.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. Building an online shopping channel for their corporate customers delivers an experience that drives sales.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

lateshipment

FEBRUARY 14, 2020

DEM provides a definite path toward increased retention and profits for your business as it increases the lifetime value of each of your customers. This is particularly important in the context of spiraling customer acquisition costs. Increased Customer Engagement. Increase Brand Advocacy Online. It’s that simple!

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. In today's competitive market, building and maintaining brand loyalty is essential to stay ahead of the competition and thrive in the long term.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

GetElastic

NOVEMBER 23, 2022

In the past few years poor customer experience and sluggish page loads caused by monolithic platforms have accelerated the need for better flexibility and the ability to create a more personalized customer experience. For many, embracing Composable Commerce has filled this need. Composable Commerce Explained.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

Kissmetrics

FEBRUARY 16, 2021

How do you inspire customer loyalty? Most marketers focus on acquiring new customers when it comes to paid marketing. That’s understandable—who wouldn’t want new customers? Bringing in new customers can help your brand grow, but studies show that loyal customers are the lifeblood of your business.

Customer Loyalty 269

Customer Loyalty Customer Shipping Costs Social Media 269

Omnisend

OCTOBER 4, 2023

This retains customer interest while increasing the value of the order. Include a survey to find out why customers canceled their orders. Done right, you’ll recover lost sales, reduce future cancellations, and strengthen customer loyalty. Get consumer insights.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

RTP blog

MARCH 15, 2017

I’m interested to learn more about how a new look at credit and debt can help all types of businesses increase sales and improve customer loyalty. I’m also looking forward to the session, titled: Tackling Omnichannel Challenges With Technology , which will feature key highlights from the RSM Retailer Omnichannel Survey.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Consumers’ shopping habits are clearly not waning; they’re simply evolving.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

RTP blog

APRIL 9, 2018

As many as 43% of retailers surveyed expect a net increase in the number of brick-and-mortar stores they operate by the end of 2018 compared with 2017, according to an NRF study. While Nordstrom may have set the stage, it seems like all retailers are moving towards a robust and seamless brand presence across channels.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Omnisend

JANUARY 8, 2024

For these reasons, a 2023 report from Antavo found that 68% of brands intend to increase their spending on customer retention. Let’s explore the value repeat clients and customers can bring to your business. Image via Statista Businesses can solve these challenges by learning to increase their repeat customers.

Customer 88

Customer Customer Retention Social Media X-cart 88

RTP blog

MAY 10, 2019

Digitization Is An Essential Component Of Delivering On Consumer Expectations Customer loyalty is dependent on how effectively retailers can meet the expectations of consumers. It’s unequivocal that getting the right products to the right places in the shortest possible time frame is vital to delivering on consumer expectations.

Supplies 150

Supplies Retail Multi-channel Customer Loyalty 150

FastSpring

OCTOBER 13, 2020

As a digital business, having personal, real-time training with each of your customers is not a scalable option. But you may want to consider giving your customers access to instructional content—videos, step-by-step instructions, helpful blog posts, etc.—to Use Social Media to Foster a Community with Your Customers.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148