Groove

DECEMBER 29, 2020

Regardless of business size, the purpose of an eCommerce blog is to engage customers in a conversation. It's much easier to start that conversation by providing topical information that is practical for current and future customers. Effective blogging will aid in your eCommerce marketing strategy and help your business grow.

Blog 322

Blog eCommerce Marketing Demo 322

Kissmetrics

JANUARY 18, 2021

In other words, you’re struggling to come up with enough engaging blog post ideas. Now, if you’re a regular visitor to my blog, you’ll know I write a lot of content (also, thanks for reading!). But I still sometimes struggle to come up with new blog post ideas. Wouldn’t it make more sense just to look at other blogs?

Blog 325

Blog Article SEO Information 325

Kissmetrics

OCTOBER 2, 2018

I wrote my very first blog post on July 24, 2005. That blog post is no longer live because it was terrible. But you know what, back in 2005, the blog post was pretty darn good. But you know what, back in 2005, the blog post was pretty darn good. See, I wasn’t competing with a lot of blogs back then.

Blog 266

Blog SEO Travel Marketing 266

Groove

NOVEMBER 12, 2018

Companies of all sizes understand that one of the purposes of a company blog is to engage your customers in a conversation. It is much easier to start that conversation by providing topical information that is practical for current and future customers. Utilizing your blog effectively will help your business grow.

Blog 247

Blog Information Demo Gifts 247

Forrester eCommerce

NOVEMBER 3, 2021

Each year, we find that emotion has a bigger impact on customer loyalty than effectiveness or ease. This blog post discusses the emotions that have the biggest impact.

Customer Loyalty 345

Customer Loyalty Customer Blog Customer Experience 345

Optimizely

OCTOBER 1, 2020

Storytelling as a means to connect with people, reveal the humans behind the brand, and convert prospects into loyal customers is extremely important to BUBS Naturals. Each week, it features an article from the BUBS Naturals blog, where the team writes about a variety of topics ranging from lifestyle and fitness to product uses and tips.

Blog 195

Blog Shopify Article Events 195

Forrester eCommerce

NOVEMBER 30, 2023

Digital-led and scaled customer success are often confused for each other. Learn the difference in this blog post.

Customer 217

Customer Blog Other B2B 217

Forrester eCommerce

OCTOBER 20, 2023

We kicked off the 2024 series earlier this month but wanted to highlight some ghosts of holiday insights past that still remain relevant.

Blog 422

Blog Retail Customer 422

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

Customer 277

Customer Workshop Gifts Multi-channel 277

Forrester eCommerce

NOVEMBER 22, 2021

The new PMA has three priorities: employee experience, customer experience, and managing the business of government. In this blog post I evaluate the CX priority and offer advice to implement it.

Customer Experience 370

Customer Experience Management Customer Blog 370

Omniconvert

JANUARY 13, 2023

This blog post delves deeply into the most crucial KPIs and metrics for customer loyalty. The post Customer Loyalty Metrics: winning customers and influencing sales. appeared first on Omniconvert Ecommerce Growth Blog. Get ready for formulas, examples, and a highlight reel of each metric.

Customer Loyalty 148

Customer Loyalty Customer Blog eCommerce 148

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Then this blog is for you!

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Forrester eCommerce

JUNE 7, 2021

In my previous blog, we called on all (aspiring) customer-obsessed companies to balance the value of their customers with the value they deliver for their customers. This follow-up blog will introduce the three steps for how to do that, along with a new value metrics framework.

Customer 264

Customer Blog 264

Forrester eCommerce

APRIL 17, 2019

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.”

Blog 262

Blog Retail B2C Other 262

Ecommerce Platforms

APRIL 5, 2023

Your Shopify store can attract customers without constant ad spend — all you need is to do a bit of research and create a blog. How does this work and how do you add a blog to your Shopify website? One area of particular interest is sales channels, namely, the blog. Scroll down to it and choose the “Blog posts” folder.

Shopify 104

Shopify Blog Channel eCommerce Platforms 104

Groove

AUGUST 13, 2020

In this blog, we're exploring 5 strategies to help you create a positive eCommerce customer experience. eCommerce Customer Experience: Tips & Strategies. Establish and build relationships with your customers and increase customer satisfaction by implementing these 5 tips: Display a unique value proposition.

Customer Experience 326

Customer Experience Customer eCommerce Social Media 326

Retail TouchPoints

JULY 21, 2023

Walmart has introduced Walmart+ Assist for customers receiving government assistance, providing memberships for half the regular fee: $6.47 per month or $49 per year. The program is available to both new and existing Walmart+ members, and the latter group will receive a prorated fee when they sign up for the program.

Shipping Costs 246

Shipping Costs Customer Webinar Shipping 246

Wiser

DECEMBER 29, 2021

We also published 70 blogs in 2021! On the off-chance you missed something, we’ve taken a look back at our most popular blogs published between January 1 and December 28, 2021. Getting your products from the warehouse to your customer is one of the hardest parts of retail. What is Prestige Pricing and Is It Right For You?

Blog 147

Blog Consumer eCommerce Retail 147

Fastr

MARCH 7, 2019

The post Guest Blog – Reading Your Customers’ Signals at Every Step of the Customer Journey appeared first on Zmags. Rick Kenney Zaius Vice President of Industry Strategy You’ve probably been there before. They’re just not that into you. What could I […].

Blog 100

Blog Customer eCommerce 100

Forrester eCommerce

DECEMBER 1, 2022

This blog was written in collaboration with Anna Synakh. Intel, a tech giant with over 121,000 employees, sets an example for organizations that are considering becoming more customer obsessed. Despite its size and complexity, Intel has made big strides in all three customer obsession competencies: leadership, strategy, and operations.

Customer 150

Customer Blog Operations Customer Experience 150

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Store Associate Enablement Vendor Landscape has published, and this blog breaks down how retailers can leverage these tools for their associates.

Retail 235

Retail Customer Blog Technology 235

Omniconvert

NOVEMBER 18, 2022

Read on and discover what Customer Stickiness means, its importance, and how it relates to sustainably growing your business. The post Customer Stickiness and its connection to Customer Loyalty appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 140

Customer Loyalty Customer Blog eCommerce 140

Omniconvert

FEBRUARY 14, 2023

Are you ignoring the voice of your customers? Learn how to tap into customer sentiment and use it to improve your products, services, and overall customer experience. The post Your Customers are talking. The Importance of Customer Sentiment Analysis. appeared first on Omniconvert Ecommerce Growth Blog.

Customer 148

Customer Customer Experience Blog Improvements 148

Omniconvert

MAY 16, 2022

Discover how customer churn analysis helps you understand why customers stopped buying from your store and find out what you need to fix to see churn rates drop. The post Customer churn analysis: Understanding why customers leave appeared first on Omniconvert Ecommerce Growth Blog.

Customer 147

Customer Blog eCommerce Customer Retention 147

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Finally, some ERP systems could have customization limitations. Edit customer information settings.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

FastSpring

APRIL 18, 2024

FastSpring is proud to announce that our support team has won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category! These steps helped our team move back to a more customer-centric culture, which has further empowered and engaged our team members, too.

Customer 78

Customer Document Presentation Blog 78

Forrester eCommerce

MARCH 6, 2022

Some time ago, I published a blog highlighting Three Customer Quotes About Sales Enablement That Are “Full Send” and have continued curating such pearls of externally-sourced wisdom.

Customer 195

Customer B2B Blog Operations 195

Kissmetrics

JULY 29, 2021

You leverage the power of free to kickstart the first step in your customer value optimization process. Think about it: They went to Google and typed in something specific to end up on your blog post. Find Out What Your Customers Want. You’ve now painstakingly compiled insight into what your customers want.

Customer 360

Customer Books White Paper PPC 360

Retail TouchPoints

MAY 3, 2021

Onfleet will calculate participating customers’ CO 2 emissions by multiplying their monthly mileage by EPA GHG coefficients, based on vehicle type. They can trumpet their sustainability efforts by displaying a banner on their shipping detail pages, assuring their customers that their deliveries are carbon neutral.

Shipping 342

Shipping Customer Blog eCommerce 342

Omniconvert

MAY 19, 2022

Discover the real impact Customer Experience has on your business and discover how to improve your customer relationships. The post How to improve customer experience and build profitable relationships with your customers. appeared first on Omniconvert Ecommerce Growth Blog.

Customer Experience 147

Customer Experience Improvements Customer Blog 147

Bootstrapping Ecommerce

JULY 31, 2017

Blog subscribers & visitors don’t always translate into conversions. Use these 7 conversion optimization tips to convert your blog visitors into customers. The post 7 Conversion Optimization Tips: Convert Blog Visitors into Customers appeared first on Bootstrapping Ecommerce.

Conversion Optimization 101

Conversion Optimization Blog Customer eCommerce 101

lateshipment

JANUARY 30, 2024

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. WISMO requests alone make up approximately 50% of the overall customer inquiries. 5-Point Checklist To Reduce Post-Purchase Customer Inquiries 1.

Customer 130

Customer eCommerce Merchant Services Shipping 130

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Omniconvert

MARCH 31, 2021

The biggest challenges Customer Support teams to encounter in the ecommerce industry and what you can do to make sure your company is consistently delivering your Value Proposition to all customers on a 24/7 basis. The post The Hidden Layers of Customer Experience. Customer Support Edition.

Customer Experience 148

Customer Experience Customer Blog eCommerce 148

Omniconvert

OCTOBER 7, 2022

This guide on Customer Research uncovers the most common research methods, the benefits of this process, and helpful tips to get you started. . The post Take 10 Minutes to Get Started with Customer Research appeared first on Omniconvert Ecommerce Growth Blog.

Customer 147

Customer Blog eCommerce Customer Experience 147

lateshipment

NOVEMBER 15, 2023

Give your customers what they want. What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success?

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130